-
August 2023 by May C.
It had been quite awhile since I'd been bra shopping, but I knew that Soma had the quality and fit I needed (from previous purchases). My go-to sales rep is Christine, and I was extremely happy to find her working that day. She took her time to measure me, listened to my needs, gave me ample choices, and great advice.Christine is a true professional who sincerely cares for her customers; this is obvious. I ended up purchasing 4 bras, and all are custom fitted for my needs. Bottom line: I will continue shopping with Christine at Soma here and greatly appreciate her superb customer service.
-
June 2023 by Sheri Frost
I’m pretty over todays sales personnel who refuse to stop having personal conversations when you’re trying to check out. Today I spent 106. The two sales people were having hush hush conversation with each other continuing to leave or ignore the questions I was asking. Then another customer came out of the dressing room and they began to discuss her fittings all the while holding my bag and not giving it to me while I had paid and stood waiting. I’d really like to know when customer service became so bad! I’ll be going to VS from now on.
-
June 2023 by Jennifer L.
Came in hesitant, one due to some bad reviews on here and two, I always assumed Soma was more expensive than Victoria Secret. After having my daughter, finding a bra I liked has been impossible unless it's Lululemon. And lulu sports bras don't always work under tank tops and dresses. I was greeted by Lisa and told the whole store (besides the underwear and one type of bra) was 40% off, ending today. I had already seen the prices of a few of their bras after I had came in and was pleasantly surprised they were a little cheaper then VS, and SUPER soft. Felt just like my "cloud" lulu bras. After planning on only getting one bra, I left with three that all fit me perfectly. Lisa helped me with sizes and wasn't overbearing. Very informative. As if I was working with family. She rang me through the register and signed me up to become a member so I could get the 40%. I'll definitely be back.
-
April 2023 by Holly P.
I purchased almost $200 worth of bras and parties in this store on 4/20/23 with the help of a wonderful associate (receipt says her name is Lisa) and she is the reason for the additional star. BUT I took the underwear home and cut the tags off and washed them before wearing as any normal person would!!On 4/26,less than a week later, I went to put on one of the 10 pairs I had purchased and they tore at the leg opening. I live 40 minutes away but took them back that day and was treated horribly during the entire exchange (receipt says her name is Diana). She was condescending and proceeded to tell me they don't take back things without tags and I said well I cut the tags off and washed them and went to put on and they tore. She huffed and then went to find another pair as if I was the greatest inconvenience ever. And then as she does the exchange she continues on with her condescending tone and says (as if to make sure I never ever do this again...now mind you the stores product tore with normal use and I just drove 40 minutes one way to return them) that they will not take items back that don't have a tag but because it's defective she will. The whole episode was so off putting that I don't think I will ever return. It's a shame because my first encounter was so lovely and she was so helpful. This second lady shouldn't be working in retail if she feels the need to treat someone who obviously spent almost $200 just a few days earlier like that. Very disappointing.
-
January 2023 by Gina Gore
Love their bras and the cool nights pajamas!! ?
-
January 2023 by tttlllccc tttlllccc
First time going into store left with a few bags
-
October 2022 by Robert High
The best service I ever had. Highly recommend this place!!!
-
August 2022 by Kayla Q.
I ordered bras online by the size chart. Once they arrived it was obvious they were way too small. I decided I wouldn't just go to the store (an hour one way) to be fitted in person and try them on. I went to the counter and told the lady that they were too small and I wanted to exchange. They were 34D's and she brought me a 34DD. I tried it on and told her it was still too small and the band needed to go up to a 36. Her response was "let me see" aggravated. I'm perfectly capable of knowing if it's too tight. Any how she brought me a 36DD and I still felt like the cup size was too small. She insisted this was the right size. She said she didn't have any DDD I could try on. Then she brought me a nursing bra in a 36DDD that was nothing like what I had and of course it didn't fit I was so over it at that point I just exchanged and left. The next morning I put the bra on and as soon as I bent over to pick something up off the floor I spilled out of the bra. I can't wear these and I told her they were too small. I spent $104 on bras that are no good to me. So no I don't recommend this place at all. She never even offered to measure me this was my first experience with/at Soma and will certainly be my last
-
July 2022 by Susan Allen
Absolute worst shopping experience of my life there tonight. I have recently lost a lot of weight and need a new bra. Soma has some of the most comfortable out there. I walked in and asked to be measured. She told me I was a B. I told her I had not been a B since I was 14. I told her what size and style I was looking for and it was like she wasn't listening. She brought 5 bras to the dressing room and NONE of them were the size I asked for. They were all to small. I finally just got dressed and as I was leaving I told her why I was leaving and asked why she couldn't provide what I asked for and she wouldn't even answer me. I am in town on vacation and need to leave for a funeral and needed a "non vacation" bra so walked 2 stores down and was given wonderful service from Victorias Secret. I am so angry that I couldn't get what I needed. I'm so angry that I was completely overlooked in terms of my requests. It will take me a long time to go back to Soma. I will never go back to this one. Beware of them pushing something on you because maybe they are out of stock of what you really need.
-
July 2022 by Susan A.
Absolute worst shopping experience of my life there tonight. I have recently lost a lot of weight and need a new bra. Soma has some of the most comfortable out there. I walked in and asked to be measured. She told me I was a B. I told her I had not been a B since I was 14. I told her what size and style I was looking for and it was like she wasn't listening. She brought 5 bras to the dressing room and NONE of them were the size I asked for. They were all to small. I finally just got dressed and as I was leaving I told her why I was leaving and asked why she couldn't provide what I asked for and she wouldn't even answer me. I am in town on vacation and need to leave for a funeral and needed a "non vacation" bra so walked 2 stores down and was given wonderful service from Victorias Secret. I am so angry that I couldn't get what I needed. I'm so angry that I was completely overlooked in terms of my requests. It will take me a long time to go back to Soma. I will never go back to this one. Beware of them pushing something on you because maybe they are out of stock of what you really need!
-
May 2022 by Malakai Bolen
The Young women in here were AMAZINGLY sweet with my wife today and made sure she was sized correctly and helped her find Bras that were comfortable. I have never seen her so happy leaving an intimate apparel store before, and I know that she/we will definitely be going back!!
-
May 2022 by Sue Smith
Lovely, soft PJs and night shirts up to size XXL as well as bras and panties
-
January 2022 by Carie Kempton
Soma at Mayfaire was great. All the staff and customers were wearing masks properly. Christine pulled bras for me to try for over half an hour, and she was very helpful and kind. I will definitely be back!
-
January 2022 by Kimberley Shelton
Excellent customer service and high-quality merchandise. They have great sales.
-
October 2021 by Susan Ramsay
Eveything in this store feels sooo comfy. I bought a gift today, can't wait to come back & treat myself to some new jammies.