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September 2023 by Kyle W.
They can't decide if they want to be brick and mortar or online. Hard to even buy products anymore
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May 2023 by Ty F.
I am from Maryland, and the home Depot employees there are nowhere near as pleasant and helpful as I found the home Depot employees to be in Wilmington.
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March 2023 by GatorEagle E.
Online ordering for this Home Depot store is the worst. A drunk lemur could have had better service! Arrived for curbside pickup and no one knew where the order was. Extremely disorganized. Lengthy delays, never was able to pick up order. Canceled it. They don't deserve my money. Bunch of screw ups! 0 stars out of 10.
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December 2022 by Daniel Sisk
charge 1100 dollars to install hot electric hot water heater. they were here 3 hours 1 left and went home. other than draining tank it was no more than 45 minutes work
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December 2022 by Linda Fuelling
This morning I was helped by a young man with blonde hair who carried out my heavy salt bags to my car for me and with a smile. I didn’t get his name! But he is a great asset to this store! And I commend him!!
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August 2022 by Michael Scholl
Very helpful, Chris was great to deal with.
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July 2022 by AJ S.
Had to run in Home Depot today to grab some storage containers. I saw on the app they were on sale and we needed a few to put things in. This store is huge lol it's been a while since I've been in a Home Depot and actually walked around. Everything has its place that's for sure and the app lets you know what isle you can find what you are looking for. A new feature for the military discount of some don't know already. You'll need to go online and upload proof this meaning your military ID ( mark out important things) they just need to see service date etc . For me I didn't, because I'm getting so I don't trust uploading things like that just to get a discount. Home Depot you just need to have employees ask to see it that's all. But, of course evokes self checkout these days. So, with that being said I'd have given 5 stars as I do like Home Depot, however due to the inconvenience this can cause elderly people to figure this out.
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June 2022 by Juanita W.
It took almost 2 months for the sliding patio door to be scheduled for install but when it finally happened the installer Anthony did a great job. He paid a lot of attention to detail, kept job site clean, and had a positive attitude. So I am giving 5 star for installation and deducting 1 for frustrating scheduling problems.
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June 2022 by Monica P.
Poor customer service!! We always shop at Home Depot (sometimes at Lowes). My husband is retired military and military folks get a 10% discount. All DH has to do is show is ID card. I can do the same thing. The other day, as usual, he shows his card. The young man told my husband he needed to use the APP. Well, he doesn't use any APPS. That's just not his thing; plus the APP for the discount requires providing his SSN. That's not going to happen. So, he tells the guy, "I'll take these to another register." The guy says, "Have at it," with a snarky attitude. WOW, really? That's the way you talk to someone that served our country??! Shame on you.
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March 2022 by Orlando Monsalve
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March 2022 by Wanda C.
On August 2021, I ordered and paid in full for re-facing my kitchen cabinets. I waited approximately six weeks for the doors/drawers to be manufactured. It took the installer five days tearing up my kitchen to finally tell me they were measured incorrectly. The installing company, middleman for Home Depot, had horrible or no customer service. I never received any correspondence from anyone associated with Home Depot with an apology, explanation, or that the second attempt of ordering cabinets were even placed. I then waited another six weeks (thru the Holidays) with my kitchen mostly without door fronts, pulls, or drawer fronts. I have reached out to corporate and individuals in Wilmington, NC store asking for an apology or some reimbursement on order. I was told to wait in line. I recommend you not to go down this slippery slope. They contract out ordering and installation of cabinets and they DO NOT stand behind their product. This process ended March 2022.
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October 2021 by James H.
R.A.s Logistics, used by Home Depot to deliver and install appliances does haphazard work. They attempted to deliver an over the range microwave and had to do it three times. Once was not checking for road construction. They did not inform the customer, me, of this situation. One Week later, they said they attempted to deliver. No one comes around my yard without seven dogs barking. The third attempt was the charm. Upon arriving one of the men said he could not remove the old microwave. Once the obvious was pointed out, he removed two bolts and the microwave lowered. However, there were dead cockroaches there and they refused to do the work. It was up to myself, a 65 year old disabled man, and my 73 year old wife to lower the unit to the ground. They left the new unit behind and I told them to leave. HOMNE DEPOT. FIND SOMEONE ELSE.
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September 2021 by Luke Conner
Nothing bad to say about this store. I always have a decent experience when I go there. They were clean, helpful, and I found everything I needed.
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August 2021 by Kim Felice
worst customer service
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August 2021 by Mike Clark
Sue and Curtis were a great help in the rental center. Great customer service even when I had a problem with my machine I rented.Thank you
