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September 2023 by Jennifer Edge
20+ people standing in line. 2 cash registers open. Staff walking around the store carrying baskets. Zero attempt made to move staff to registers. I won’t be back.
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August 2023 by Jane O.
I like my stylist at the Oleander location, however I showed up today at 12:15 for my appointment and the appointment was NOT in their system. When I made the appointment, on July 24th, I received a confirmation text. I showed the text to my stylist but there was nothing she could do. All appointments were filled. This is so exasperating, I arranged my schedule to be at "my" appointment on time plus I wanted my hair styled.Their on-line reservation system is terrible!!! There is no guarantee you will have an appointment when you show up. Appointments can Not be made over the phone since this salon, unlike others, does not have a receptionist.
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July 2023 by Michele Fadel
Very helpful and knowledgeable about the products they carry. Also offered solutions when they were out of a product. Excellent place to shop for cosmetics and hair products.
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May 2023 by Michael C.
I went about 2 weeks ago to Ulta in Mayfair in Wilmington. I just wanted my goatee and mustache colored gray as most of it was already gray. Three people heard me and entered it in the computer.The woman colored it but did not let me see it till she was done. When it was done my goatee and mustache were solid black! I told the manager which was one of the people who had heard me say what I wanted. She scheduled a appointment the next day to fix the mess up. The next day I waited 30 minutes past my appointment. The manager then came out and said they were not confident to lighten my hair and thus I would have to deal with it or shave it off! Do not go here. The woman who did the color has been there 10 years. When I and my wife complained to her she said she colored my hair black instead of what I requested because SHE thought it would look better! If I could give a minus score I would. I called corporate and they said they would call me back, they never did.
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May 2023 by Joshua Araujo
she strogan me off till i beef! [????????? ???? ????????? ??????] she beefin on my stroganoff! [????????? ???? ????????? ??????] she strogan my beef till im off! [????????? ???? ????????? ??????]
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May 2023 by kindall walker
Website is trash, slow and glitchy. Couldn't complete my purchase due to the page saying "couldn't load" or "something went" wrong so I would have to restart.
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April 2023 by Keaton
I enjoy this location much more than the one in Mayfaire. Although it is a further drive, i do appreciate that im not stalked and followed by staff while i browse. They also have a lot more in stock than the other location, so if i’m looking for something specific that’s well known, i will always check this place first!
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April 2023 by Lizzie Fitzgerald
Favorite ULTA in Wilm! Top notch customer service & the staff is always willing to go above and beyond to help find what you are looking for! Experts in the beauty industry! ✨?
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April 2023 by Jarvis Brown
I was just here around 3:30 today. The only Black in the store. What look to be a manager followed me to the back of the store where the mens skincare was and she proceeded into the back. 5mins later she came out and went to the front. At the same time to my left there was a makeup artist with a client who saw me and never said a word and her client watched me the entire time. I never made a scene, just continued to look for the proper skin care needs I needed. After several employees walked by me and never said a word, I was about to leave when I was approached by a young lady. I explained how I felt put off by the staff and I had money to pay for my purchase. She began begging for another chance. I refused the opportunity as she followed me to the door. I will not shop this store ever again!!
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April 2023 by Melissa V
5 stars for how friendly and helpful the staff is here, plus they don’t stalk you around the store or hover too much. They’re always willing to help!However, the selection at this location seems less robust, and with less stock, and it is often busier and slower to check out than the Mayfaire store.
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February 2023 by Cora Prosser
I’ve been searching for a hair stylist since I moved to the area, and I’m so glad I found Krystina! She fixed my color and cut seemingly effortlessly and has great attention to detail. I felt comfortable and relaxed the whole time I was in her chair. My hair feels and looks SO much better!! A big thanks to Krystina for upping my confidence! :)
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February 2023 by Calla Brower
Walked in and immediately got targeted for no reason. We weren't doing anything wrong or acting suspicious. The employee kept following us around, not asking if we needed help but just staring at us. She then followed us to the register until we checked out. There was absolutely NO reason for it.
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January 2023 by Gabriella de Souza
I’ve never been great at color matching or selecting products that best suit my skin. I’ve also been extremely hesitant when asking for help with finding the right makeup products. I first went to this Ulta location and met Mallory, who helped me find the best foundation ever! She took the time to listen to my concerns and ask questions to understand my needs. She then suggested several options that met my criteria and even helped me test them out to find the perfect match. I am very grateful for her expertise and assistance. Mallory truly made the process of finding the right foundation so much easier and enjoyable!
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January 2023 by Aaron David Riggs
To the Ulta at Independence Mall, and the doctor that helped us:Thank you so much for your help today! My wife passed out while we were at the checkout and several workers jumped in trying to help with a fan, water, etc., and they truly went above and beyond! Also, a tremendous thank you to the doctor that was in the store and willing to help! We can’t express how much we appreciate you.I did not catch any names in the moment, but I wanted to reach out through here and offer our gratitude.You’ll be our go-to Ulta now! Haha
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December 2022 by Gabriella D.
I've never been great at color matching or selecting products that best suit my skin. I've also been extremely hesitant when asking for help with finding the right makeup products. I first went to this Ulta location and met Mallory, who helped me find the best foundation ever! She took the time to listen to my concerns and ask questions to understand my needs. She then suggested several options that met my criteria and even helped me test them out to find the perfect match. I am very grateful for her expertise and assistance. Mallory truly made the process of finding the right foundation so much easier and enjoyable!
