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February 2024 by Erika Schmitt
It is almost poetic how inefficient, bureaucratic and abysmal the customer service here is.Passenger pigeons from the early 1900s would do a better job.
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February 2024 by Miss Klows
They went to our neighbors! UPS never even came to our house. Someone needs to get eyes checked. After that it said it was missed delivery when I was at the door all morning and they never came to us Their customers service is automated and a waste of time. You cant contact them at all and they are useless.
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February 2024 by jake faircloth
Closed on Saturdays
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February 2024 by Todd Brown
Local drivers are becoming more and more rough with package delivery busting contests on more than one occasion
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February 2024 by Cheryl McFaden
Don't waste your time with the 888 phone number--absolutely useless and keeps hanging up on you when it can't figure out how to help
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February 2024 by Amy Thackston
Terrible. Simply horrible.
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January 2024 by Karen Perrucci
Accommodating & nice!
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January 2024 by alexandria upchurch
Great staff
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December 2023 by Tilly Mom
Trying to get in touch with someone at the UPS customer center main hub through this phone number is quite possibly one of the most irritating things ONE could ever expose themselves to! During this day and age, I am shocked that they do not have even the simplest form of robot communication! I would rather pull each one of my fingernails off individually, then try to contact this place as it appears it seems to have been intentionally set up that way just for this very reason ..
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December 2023 by S
I just received a notification that my package was not delivered because of incorrect address. I have been receiving packages here for 4 years. I watched the truck drive in my neighborhood and drive right back out. A few minutes later I received the notification. Unbelievable.
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December 2023 by Paula Rodery
Twice I’ve had my Chewy order left at the mail hub or the office of my complex. Instructions printed ”pls dlvr to door” . I’m in my 70’s and not able to get the boxes to my apt.. My building has an elevator. It appears one or two of your drivers is very lazy. Can you please see this doesn’t happen again? Thank you. Paula Rodery 5404 Sirius Dr. Unit 301, Wilmington, NC 28405
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December 2023 by Orlando Guity
The service is Bad... they came to deliver a package twice when I'm at work I went to the office The second day they tried to deliver it I went to pick up the damn package they told me that my damn package WAS in a truck I came back an hour later before they closed and they told me the SAME thing I told the girl who WAS at that time to leave my damn package at the office on 23rd st. She told me I could pick up for my package today from 9:30 to 6:30 when i came for the damn package they returned it to the sender...Why do they play with people's time and things?
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December 2023 by Jennifer Robbins
Legacy, the amazing lady that helped me, went above and beyond her duties. I feel blessed to have had such wonderful customer service.
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October 2023 by Keven White
Paid for 2nd day air. Get a notification that my address was incorrect and my package could not be delivered. Called in and verified the correct address was on the package and was transferred to a “local” agent who told me the driver attempted to deliver the package at 11:30. Funny thing is, I have cameras and no one “attempted” delivery. I was told they would reattempt delivery by end of day. This never happened. It being a Friday night I was told they would reattempt delivery on Monday and I was not entitled to a refund. Currently on hold with a supervisor for almost an hour trying to get things figured out.
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October 2023 by Maile Alger
This isn’t going to the actual location on 23rd street because they actually told me the truth when I got there. I missed a package and called the number and payed 7 dollars and they told me I would get a call and I could get my package today rather than picking it up at the post office tomorrow. Never got a call( they told me an hour) Called them back again and they said they’d call me soon. ( an hour passes by no one called ) and I mentioned that they closed at 6:30 and they said I’d for sure get a call by then. I eventually went to the location and they told me that the number doesn’t even call them or do anything and to NEVER call and pay 7 dollars. They don’t even do anything. I’m definitely getting a refund. Shout out to the girl at the desk who told us the truth. If this was the case I would have just waited to get it tomorrow.
