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January 2024 by Justin
Great selection, good prices, and super polite staff.
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November 2023 by marc
Good marine store with a good selection. Anna was very knowledgeable and helpful.
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November 2023 by Celine Daily
Helpful staff and very good holiday deals!
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September 2023 by ConvergTV
I am bringing my new to me boat south from Long Island, New York to Florida. I had to detour into Wilmington, North Carolina to deal with a bilge pump issue. After tying up at Port City Marina, I called West Marine, Anne answered and told me they had the part that I needed, but they closed in 15 minutes. Anne waited for me to get get things settled and get an Uber to West Marine. She waited for me past closing hours. I got exactly what I needed, and Anne was very knowledgeable and helpful.As an owner of a Marine services business, and boat owner, this was exemplary customer service. I will never forget this. Other West Marine stores need to take a lesson from this lady, she provided 110% professionalism in all regards. I am so appreciative of her willingness to help.Thank you Anne. West Marine is very fortunate to have you as a representative of their brand.
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September 2023 by Ken Rice
Great brick & mortar place to shop…and then by elsewhere (online) at significantly lower prices. West Marine definitely needs some competition.I miss Boaters World!
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September 2023 by Stewart Pittman
Closed when you need them, staff knows little to nothing about anything even remotely technical, way overpriced especially for the most basic items
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July 2023 by Lynn Mauro
I placed an order online for two 1 gal jars of barnacle buster. The stock showed 5 in stock. Tuesday late afternoon, I received an email saying my order was ready to pick up. 2 gals. When I arrived on Wednesday (a day later) to pick up my 2 gals, now only one was available. I drove 35 miles with no notification of the "change" in availability. Why was the order complete and ready, and then it wasn't. With no notification. Sounds like someone gave my bottle to someone else. Yes, I lost my temper, and for that, I am sorry. But what poor service. Plus Iost $10.00 because I was using an Amex special. Really, if a mistake was made hone up to it, I would have been better with that... then the "reasons" given.Ps. NAPPA sells a gallon for $4.00 less.
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July 2023 by Walk Dil
No help from employees. They could care less about having any customers. Told me to look it up online and order it.
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July 2023 by Hayes Floyd
Austin NEEDS A RAISE. I was looking for a certain type of boot for my landscaping job. Although we did not find one, he went above and beyond to try and help me locate the pair that I needed. The display shoe ended up being the size I needed, but we could not find the other shoe. He went to the back and checked just to see if we could find it, and looked for as long as he possibly could to try and help me. Numerous times I said he could stop looking to which he refused. He was polite, friendly, and tried his hardest to help me. GIVE AUSTIN A RAISE PLEASE! Thankyou.
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June 2023 by ShawnP Murphy
Always have what is needed and friendly help for any assistance needed!
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March 2023 by David McMillan
Just went in for some fishing stuff. This place is great and has tons of boating stuff.
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February 2023 by Jeff Lance
Extremely helpful people. Always eager to step through discussions, product selections; in my case an appropriate bilge pump with float during a recent electronic sale. Excellent product support and website as well. Highly recommended. My first choice for marine hardware.
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January 2023 by Alan Broadwater
Our first trip as a new boat owner. This place has everything that is needed for supplying and maintaining your boat. Will be back.
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January 2023 by Toni Ivey
Stopped by here to check out the merchandise! Nice store!
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January 2023 by Darren Hawes
They have anything you need for a boat or anuthing boat related,amazing staff!!
