Western Union

Most Recent Comments

• November 2022 by c brooks
  Great to deal with... professional and fast
• July 2022 by Elizabeth Brown
  They where not opened although hours said to 7pm on Saturday, people nearby said they never opened that morning.
• May 2022 by Yazeed Abdullah
  On the website of this store says that they closed at 7 pm but now am there and by 6 clock pm and it already closed, I drove like one hour and a half to get in there and when I got there it was closed already.
• January 2021 by Tyrus Lowe
  Had an incredibly hard time receiving a larger amount from western union at other stores. The nice woman at the counter went out of her way to make sure I was able to receive my funds. This was after visiting 4 other stores. I would give 10 stars if I could
• July 2019 by Elyse F.
  I am extremely dissatisfied with the way my call has been handled,I have been hung up on, put on hold, transferred to phones that have no one there to pick up and take a complaint or give me any assistance whatsoever. I was transferred to the wrong department 4 times. Told I was being transferred to a supervisor and got sent to a spanish speaking agent who could not assist me because of a language barrier. Had to call back again and got the same run around. Got put on hold again and transferred to a ringing phone that was never picked up even after 10 minutes. 4 hours later I have still not been assisted and had to call back several times. And as of right now as I am typing this email, still on the phone supposedly being transferred to a supervisor who is not picking up their phone. One agent earlier gave me a phone number to call the so called Money Order Department that was not a valid phone number. This is not the way to handle your so called valuable customers. I have never in my life had to deal with such incompetence with trying to get a very simple situation solved. It is ridiculous that I was told that if my call got disconnected that I would get a call back. That has not happened. This is not the way that a company as large as Western Union should be treating their customers. I have been using Western Union for many years when I have needed to send money or get a money order. After this customer service experience I can whole heartedly say that I will no longer use Western Union for any reason what so ever. I will go to my bank for any money orders that I need. It is ridiculous that a company that is so large and deals with customers sending and receiving money all day long can not assist with a lost money order. When a customer asks to speak to a supervisor there should be a supervisor available to handle that call. When calling and asking for assistance from Customer Service your agents should be trained to handle all calls. Not just transfer to dead lines where there is no one to pick up the phone. This is absolutely the worst experience that I have ever had with Western Union and will be sure to make it known about the incompetence of your agents and supervisory staff. After a afternoon of trying to resolve an issue, it has still not been taken care of. And I was told by one of the supervisors in the WU call center that I would have to pay a fee of $30 to file a claim to get my money back. I think NOT! I have filed a claim with my bank and expect to be getting my money back. And like I said already I will be sure to make sure that I file complaints with every single Customer complaint board that I can think of as well as the BBB. I will also be taking to social media to make sure that I let it be known of the way that this has been handled so incompetently! Absolutely ridiculous how this was handled, Western Union should be ashamed at the way their customer service call center staff handles calls! Extremely unprofessional . Very dissatisfied with the interactions that I had today. Wells Fargo should be ashamed of the way they handle their business practices!
• July 2019 by Anthony Graham
  Both the women in this store were very nice and polite! I got my money fast and there was no line! I will be using this location again from now on
• October 2018 by Screen Share
  Felt humiliated when she checked my dollar if it's counterfeit.... are u serious $1 !!!! U think I have time to counterfeit 1$ dollar.... wow . .
• February 2018 by Kyeron Rhodes
  This Western Union gets a 1 star from me because how you a business that don't give change or let you buy stuff with a Debit card or Apple Pay??? How are you still in business??? 🤷🏾‍♂️
• June 2017 by Samuel Johnson
  Listed on Google as 7am-7pm... they are open 830am-5pm. And when they are open you get he worst service in the world. Got kicked out for trying to quickly use the ATM with my small 10 pound service animal in my arms. Was literally told by the girl working "great thing about getting older is I no longer have to care about customers or having good customer service"
• July 2016 by Lyn S.
  I paid for a $190.00 money order from Western Union in May 2016 and promptly mailed it to where it was going. Long story short, the post office "lost" the mail, it got wet, stamp fell off and a month and a half later it was found and sent back to me. You can barely see the numbers so I can't get the company to accept it. They told me to contact Western Union and since they had my money and my money order number, which I also have, they should reissue me another money order. NOPE!! Western Union told me to take it to my bank. My bank has an agreement with WU to not cash their checks due to fraud or some crap, so they told me to contact WU and get them to REISSUE me another money order. Simple enough? NOPE!! Western Union is going to CHARGE ME ANOTHER $15.00 to PROCESS a refund!!!! Are you freaking kidding me?!?! Take my advice, GO to your BANK and boycott this dishonest company!!!! Ugh!!!! Never again, WU, never again!!!
• June 2011 by Glenda R.
  My husband of 25 years has a job in africa and he has a check he wants to cash when he gets back in the states,so that he wont get robbed over there.i tried to send him money to come home and they will not allow it through.Just because some of the people are scammers it doesnt mean that they all are.Now i want my husband home with me.western union sucks!!!!!!!!!!!
• December 2009 by Martin M.
  It's a good place not to send money. I think they feel that because they are the only money-transferring place in town, that gives them the right to treat their customers like human excrement. And return the customers do. I guess that's one argument for competition in capitalism: to eliminate places that offer no customer service, and no human dignity. Thank God for money orders over the internet, because hell will freeze over before I step foot in that place again.