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February 2024 by Casey Evans
Worst bank tellers ever! I deposit every week the same way and was told I can’t deposit more than 3 at a time? I asked her since when and she said it’s been that way.. I was then told I need a deposit slip when I have never needed one before? They actually told me they don’t do deposit slips for commercial properties… these people don’t know what they are doing they are disrespectful and nasty. I was attacked by 3 different people and was told I was being aggressive for asking questions? This is ridiculous they don’t know how to do their job!! They are arrogant and ignorant people and refused to deposit my checks it’s disgraceful and disgusting behavior. I’m reporting this branch because this is just unacceptable behavior for a bank. I hope they read this review and get themselves together. You guys need to grow up and be professional!!!!
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May 2023 by Summer Canoy
We have an account with Truist, but when my husband went to have a boat title notarized he was informed that they would not notarize it, because the guy (whom was there with my husband) we were buying the boat from did not have an account with Truist. I want someone to tell me, what is the probability of two people that don't know each other using the same bank? Sounded like a bunch of bulls*&t to me and they just didn't want to do their job. I would like to see Truist's policy and procedure for providing notary services.
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February 2023 by Nicole Laura
Always treated respectfully, never waiting for long. Idk what these other people's problems are, maybe it's their attitudes and not the professional bank tellers. ¯\_(ツ)_/¯
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August 2022 by Laura Mansfield
This is possibly the worst bank I've ever been with. Their debit card fails pretty consistently for no apparent reason. I use other out of state banks cards for same transactions and they go through just fine. The kicker for me was that when I signed up, I am certain I specified, no overdraft. I do not want one. Recently a predatory overdraft fee, $36 was placed on my account. I was then informed that with Truist, I can not opt out of the overdraft "protection" unless i keep thousands of dollars in my account. If I'm not mistaken, and I will research further, a federal law was made recently. Banks can not force customers into overdraft programs, they must let them opt out. Not Truist. Did you know banks make millions, literal millions on overdraft fees every year. I will be switching banks promptly. Most banks got the memo on overdrafts, on that, the research is done.
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June 2022 by sparks
Worst branch super slow corporate needs to come in and do some retraining
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April 2022 by Eric W
Never had great customer service, high turnover, cannot reach a person over the phone, customer service has 1+ hour wait time, promised to get certain services and answers and things never get followed up. As a well established small business in Wilson NC, I would expect better service.
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April 2022 by Tee Knight
One of the worst! Shawn is a liar. If you are in need of small business services look elsewhere.
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February 2022 by Liceth Perla
Not a BB&T this is actually a Truist bank.
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February 2022 by Don Hall
I have called over 12 different branches and tried every possible way to speak with someone at BBT/Truist. The one single human that did pick up immediately connected me with someone else and I got to listen to their voicemail. I have left over over 5 messages in the last hour and a half, got one return phone call. The first thing out of his mouth was how busy he was and that he had 7 more calls to return. He didn't even ask me how he could help. I had to interject my reason for the call. I repeated my self three times before he actually finally quit repeating the wrong answer to my question. You could tell he was more worried about getting me off the phone than helping me. Why even have phones? You don't want to engage with the customer it seems. The branches are closed and only drive throughs are available with some of the slowest people in the world. I love watching and hearing the tellers stopping to talk about personal business instead of handling customer transactions. If you say something their response makes it seem as though you are the problem for being there, not their slowness and unprofessional demeanor. If the banks are so busy why don't they hire more people. I get the annual reports; their profits, revenue and assets are incredible, all at the expense of the customer. BBT can scream COVID all you want, but your customer service was bad before COVID and only got geometrically worse with COVID. How about when you do hire people, hiring people who can answer questions and know something about customer relations. I only gave BBT one star so I could post my complaint. I once heard someone call BBT, BB and fees. I see their point.
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November 2021 by J Barnes
Slowwwwwwwwww. Be prepared to spend at least 30 minutes in line. They are worse than Chick fil a at lunchtime, but at least you can get in and out. These tellers have no sense of urgency!!!!!!!
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June 2021 by Amber Hinnant
By far one of the worst banks in town!
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June 2021 by Mohamed Alaya
They have unprofessional slow tellers
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February 2021 by Jenette Arreola
I visit this bank regularly and have never had a bad experience. In fact, I am greeted by multiple employees upon entering the branch, and the tellers that assist me are welcoming, efficient and treat me respectfully.
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January 2021 by Debra Rogers
I have tried to call 5 times to make an appointment to access my safe deposit box. No matter what buttons I push as I navigate the menu of phone options, I cannot reach a person to assist me.
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January 2021 by Frodellio
I will never do business with BB&T again.