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March 2024 by Teresa Bryant
Friendly staff. Very helpful. Got updates on progress of my vehicle.
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March 2024 by Lynette Miller
The people who work here are very kind, courteous and professional. They do great work, and are often finished ahead of schedule.
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December 2023 by SG VL8855
WOULD NOT RECOMMEND!!!Knowledgeable staff - 0 StarsCustomer service - 0 StarsWork done - 0 StarsManagement - Unresponsive, just took me 8 calls, 6 voicemails, so ZERO Stars there too.If, as a consumer you care to read the details:My 2 month old truck was hit by a branch, requiring work so I took it to this body shop and I deeply regret my choice.Overall Experience - I had to keep calling to figure out if my truck was ready, even after they stated the would call. Once we were finally told it was ready, we go pick it up and the are parts loose, sealing stoppers missing and scratches that were not there before. Scratches that were clearly absent on any of the pictures taken prior to then doing any work. They denied doing work to my spoiler when in fact that was one the part that incurred the most damage. So did it magically fixed itself or are they so incompetent they didn't even know what they were fixing.I had to comeback a second time and we were still missing the stoppers to my liftgate.The store manager said I had after market parts, while someone else from the staff said they were new due to the age of my truck. SO WHICH WAS IT!!! I am quiet sure my pocket cares and so does my insurance company.I asked for the invoices and parts information and the store manager handed me an invoice he edited, I asked for the corporate office or the owners contact info and they kept refusing to provide it. Finally got a number and a name, called it no response, called another location and they too acted like no one owned any of these locations. After asking several times I got a name, this man was as unhelpful as his incompetent staff.There are no excuses for poor work, it is what you get paid for.CHECK WHAT YOU PAY FOR YOUR PARTS, THEY CALL IT PRICE MATCH, THAT IT BENEFITS THE CUSTOMER. ACCORDING TO WHAT I SEE ONLINE DOESN'T SEEM TO BENEFIT ME AT ALL, EVEN WITH AFTER MARKET PARTS.
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December 2023 by Dawn Brooks
Great service. Timely repair. Very professional. My car came back looking brand new and clean even the wheels.
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December 2023 by Tracey Jones
As previously said, had a Great experience overall, I Thought I had to take my car back but didn’t have to. I realized that I didn’t have a problem and that it was a overlook on MY behalf. I felt really dumb! I will bring my car back if needed in the future and will definitely recommend CarStar to anyone who needs their service. Thanks again for everything.
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October 2023 by Michael Watkins
Great companies do great work!Had me in and out in less than 72 hours with an exceptional “Job well done”.Front bumper and spoiler looks like it just rolled off the factory floor.Service: Painting
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October 2023 by Jeannette Batts
This is the second time I have used CARSTAR. I am completely satisfied with the work and the customer service. My car looks perfect. I was actually astounded that the new paint on the rear passenger side was a complete match to the original. It was a WOW moment for me! Everything was explained to me beforehand, and afterwards. The people there are knowledgeable, friendly, yet professional. I hope I don't need autobody repair work again, but if I do, it will certainly be with CARSTAR.
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October 2023 by Valerie Davis
This was maybe my 3rd time as a customer for CARSTAR and this most recent time was the best. Looks like a few people has been switched out and maybe for the betterment of the company. Customer Service and the work that was done on my vehicle was great
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August 2023 by John McEachern
Facility was very friendly and relaxed, but displayed a high level of professionalism and organization. They made you feel, without saying it, they were tops at what they did, which in turn made me relaxed about choosing the best place.
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July 2023 by Emily Vernon
While our car turned out to be totaled, everyone here was super helpful throughout the whole process. I came in feeling like I was going to pass out and there were three separate people who went out of their way to help me. I want to thank them personally because it meant a lot to me! If you’re looking for a friendly and caring business to get your car fixed I suggest them without a doubt.
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July 2023 by Joyce Thompson
Great body work and paint on my Jeep! It was even ready before the date they gave me!!! Over a week ahead definitely recommending them for any servicesService: Painting
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May 2023 by Roy Gresham
We used your services to evaluate our car after an accident. You worked well with our insurance to get the process moving. Thanks
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May 2023 by Shirlestine Williams
They did an amazing job on my truck, being that it was my first time having an accident and having to have a vehicle in the body shop I didn't know what to expect. When i called they were so polite and helpful, never had an attitude when and i called,it seemed like it took forever but it didn't I just miss my truck and again I will recommend their services to anyone and everyone who asks about needing body work ???❤️❤️❤️???? Customer service is amazing ?Services: Carburetor cleaning
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May 2023 by Catarina Wiggins
My husband passed away a year ago and he bought me a brand new jeep before he passed. I was in a car accident last month and I was devastated because he had bought that jeep for me. Carstar fixed my jeep for me looking even better than before my accident and I am so happy that my jeep is back and looking beautiful again. Thank you all
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April 2023 by Kenneth Bennett
Very satisfied with the repairs. From start to finish service was flawless. Outstanding Support and Customer Service Communication. I strongly and highly recommend this Company.Service: Body & Trim
