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November 2023 by Jason Martin
Very nice people to deal with. They have a wide and changing
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October 2023 by Josef Garliss
Went to Gracie’s Furniture and had her decorate my living room and kitchen. Told her my budget and got a bunch of furniture she couldn’t get rid of, never got my curtains and charged me twice of what I told her my budget was. Went to Hope’s and had a wonderful experience. Very straight forward, very clear, and I’m very pleased.
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June 2023 by Deborah H
I purchased 2 chairs a little over 5 years ago from this store. We have sat in them maybe a total of 6 months. The material has ripped on one arm and the seat cushions are almost threadbare in places. I have NEVER had furniture do this. I contacted the store and was told by Hope that there was only a year's warranty. She said I was \
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February 2023 by R W
Buyer Beware... If you like dealing with used car salespeople who will rip you off, this is the place for you.We should have known better than to make our purchase with Hope's when the sales lady (one of the daughters) told us there was no weight capacity on the chairs we were looking at, but when we looked it up online it plainly told us the weight capacity. We were moving however and had saved for a year ($15K) to buy new furniture (our first new furniture EVER), and we were overcome with excitement. Fast forward 10 months later and our headboard breaks while laying in bed watching TV. That was the beginning of my frustration.After calling Hope's, I had suspicions the conversation wouldn't go well when the person taking the message asked for my name and number and just hung up on me. I left a message and Hope called me back later. After answering, I introduce myself and start explaining what happened and about mid-way through, Hope cuts me off telling me about some screws coming out and there's nothing she can do. I explain that I'm not talking about any screws and begin to explain again that the studs INSIDE the headboard legs pulled out because they were only buried about 1/4" inside the legs and it ripped off the entire front face of headboard. The legs are roughly 4" deep and it seems as though the supports studs would have been buried deeper. This took several attempts to explain because Hope kept cutting me off and giving me every excuse why she can't do anything. Excuses ranged from:* "All of this stuff comes in from China and it's not like it used to be" - never mind it's what she orders, and she can order better quality products for the price she's asking.* "There's no warranty on our bedroom furniture" - I would never have known we could buy "really nice furniture" as it was explained at the time of purchase, and yet it have no warranty what-so-ever and have no support after it breaks within only 10 months.The fact that we saved up for a year and spent our entire budget for new furniture at her store was disheartening, but the fact that she cut me off 4 times on the phone and kept over talking me to just keep repeating "there's nothing I can do" showed a complete lack of support after the sale. Take your money to a more reputable place like Hardees in Rocky Mount. Apparently, she's selling "whatever comes in from China". Keep in mind, we were splitting the first 3 months after purchase traveling between new and old houses, and don't have small children. These furniture has been gently used in the time we've had it.
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February 2023 by Verona Strayhorn
The furniture selection is wonderful, in style, well made, abundant of colors and sizes for every room of the house. The wall decor matches different sets for your home. The customer service is warm and patient, they make you feel like family.
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January 2023 by Linda Edmundson
This place have beautiful furniture the price is in the upper dollar range. Customer service is overwhelming don't give you time to look and think about the product...
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November 2022 by Linda VanEyken
This place have beautiful furniture the price is in the upper dollar range. Customer service is overwhelming don't give you time to look and think about the product...
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October 2022 by Keyla Lopez
Can’t say enough good things about Hopes! Everything from picking out the furniture to getting it delivered was all such an easy & fantastic experience. Highly recommend over any other furniture store in the Wilson area!
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September 2022 by Daniel sexton
Huge sales floor full of everything for your home. Large amount of stock. Very friendly. Will be going back again.
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August 2022 by Michelle Shanton
Awesome staff. Family owned and run business. Superb selection of quality furniture.
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March 2022 by Brian Gallagher
The staff is wonderful. They are are very helpful. The best part is that they sell directly off the floor, so there is no waiting for your furniture to come in.
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February 2022 by Dennis Blue
Excellent inventory, phenomenal folks there. Wide selection of chairs, so, I purchased one. Walked out smiling. ??
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January 2022 by Witold Tulodziecki
Great furniture selections with fair pricing! Friendly and helpful stuff.
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December 2021 by Rebecca Stott
I didn't end up buying there but they had beautiful merchandise and helpful sales people.
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July 2021 by Valerie Evans
I love this furniture store. Mrs. Hope is extremely kind and helpful. I would definitely recommend this place. Great quality furniture also.