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November 2023 by Traci Payne
We were trying to find someone to load all the heavy items we had into a container. Smart Move responded with a reasonable rate with very little notice. We were really blessed with our team, Michael Byrd, Isaiah DeJesus and Mike Smalls, they were fast, efficient and went above and beyond to make sure that every square inch of the small container was packed, that nothing will move in transit and that we were satisfied with their service. They were not only on time, but they were also early and finished in less time than scheduled. This was so helpful making the rest of our day easier with all the other task we needed to complete on the same day. Thank you.
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October 2023 by Justin E.
My pod ended up coming later than expected and the movers understood this issue and also waited to arrive. They did a great job handling my items and they packed the pod utilizing every space possible. I'd hire them again :)
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October 2023 by Lucy Hayhurst
Our movers were on time and efficient workers. They got our 26” truck in 2-hours including helping us move and assemble the fridge! I’d highly recommend them.
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October 2023 by Jamie Lease
The movers were professional and fun to work with. They went above and beyond to accommodate my needs, I was impressed with their truck organization to fit everything in. I appreciated the fact that they seemed to have fun with each other.
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September 2023 by Heidi K.
As a lot of younger guys, 2 of the 3 were on their phones very much, which takes a lot of time away. 1 guy stacked items in truck: Great job cause i didn't think all my stuff would fit, but it did!! Unloading, the same guy pulled items 2 end of truck where the other 2 carried items 2 wherever I asked them to in house & outside sheds, again: Great job! I'm handicapped, so they saved me a lot of time moving things around in my house. And, nothing was broken!!! I would use this company again any time.
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September 2023 by Beth Brinkley
Very positive experience. Huge shout out to Angel and James for their excellent service. I was very nervous about this move but they quickly showed me I had nothing to worry about. GREAT JOB!!!
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August 2023 by Eleanor C
I needed help and got completely screwed over. Let's start with the fact they're supposed to call when they're 30 minutes out. I got a call saying they were there when I was 15 minutes away. I was told it wad a "technical error" which I was charged for the 15 minutes they waited. When I arrived I noticed one of the men wearing sandals with no backs. Not appropriate at all. They were hired to move my appliances. They had zero tools. I have a black stainless steel fridge that took two of these men over an hour to take apart. It was painful to watch the ignorance. They broke my fridge down to multiple pieces which were not protected in any way when loaded up to their empty truck. Since they did not let me know a time the person who was unhooking my water lines was not there yet so their employee Alex went ahead and cut the water lines to my washer and dishwasher(Which is a huge liability) when arriving to the new location 30 minutes away they started to reassemble my fridge when they realized they left not only my tools that I provided for the disassemble, they forgot a vital piece of my fridge leaving it unable to operate. Also discovering two giant scrapes in the black stainless film that this poor excuse of a company offered to "paint" over. I didn't have paint on it before why would I want that as a fix to something smart move wrecked? Not to mention upon hooking up my washer we discovered the smart move employee left a vital piece of my machine at the old location resulting in a two story leak and thousands of dollars in water damage. To add a cherry on top one of the employees stole my personal phone number from my file and texted me asking for a job!The owners are also constantly dodging my request for a refund. I hired smart move to ensure the safe travels of my belongings and they failed to perform the basic tasks their company outlines.
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August 2023 by Marcy Sasser
This was an excellence experience!! Communication was excellent!! I was called ahead of time like communicated. The movers arrived earlier but was called and it worked out perfect!! This company is Very professional company. They text you the agreement and receipts. Highly recommend!
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August 2023 by Ann Mulrooney
The movers you sent were awesome. The 1st group hire a helper group canceled 3 times and I almost had to pay more rent at my apartment. The young men you sent were really hard workers and great kids. I actually told them to take a break because it was so hot. Thank you so much. Tell them how much I appreciate their help.
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August 2023 by Michael B.
I received excellent service from the moving company. I needed same day service for an emergency situation and Smart Move saved the day. The initial employee that answered the phone was kind and courteous. Our call disconnected at one point and I immediately received a call back. I was given and ETA if when the movers would arrive and they met that commitment. Also as the movers were arriving that gave me a call for an additional confirmation of their ETA. I could not have asked for a better experience.
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July 2023 by Christina Martinez
Great work loading the POD for us, finding space for everything!It was a very hot day, too! And one of the things that needed loading was a piano. Highly recommend them!
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July 2023 by Echo Estep
Can't say enough how appreciative we are with Smart Move Wilson... From the get go, the response time was quick and professional. They kept in touch and was so courteous. Quick and efficient. If you're looking for movers that have great work ethics and treat you like family, look no further. They have done an exceptional job. Thank you very much
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June 2023 by Emily Sam4y koo ttjii j
Communication during the planning of this move was excellent. The day of the move they called to let me know their expected arrival time and showed up right on time. They were all kind, considerate and efficient. They live up to their name, as it was a very Smart Move.
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June 2023 by Rick Wileman
We had a refrigerator moved across town to our new townhouse. The leader of the three person crew called and asked me if they could come early. When they came, they politely introduced themselves, evaluated the situation and executed the move flawlessly. They carefully wrapped our refrigerator to prevent damage and removed door hinges to ensure easy access. Great job. Thank you.
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June 2023 by Allie Michelle
They were absolutely AMAZING!! After the last moving experience I had, I had low expectations but WOW!!! They did incredible, they moved so quickly and knew exactly what they were doing. I am so pleased. We packed a 3 bedroom townhouse with 2 guys in 90 minutes.
