-
February 2024 by Cierra H.
If I could give the grooming salon 0 stars I would! Took my dog in to get a bath and haircut and when I picked him up my dog had been completely shaven! My dog is a great pyrenees and poodle mix, so he was covered in long beautiful hair which is brushed daily! What they don't fully explain to you is exactly how short they're cutting them. They use an example mat which clearly needs to be updated because the one she showed us was not what we got when we picked our dog up. It seems like they rather just shave the dogs hair than to actually brush them. The salon manager is a real piece of work and that's putting it lightly. Very rude to the customers and dogs. Observed her yelling at a dog upon arrival because he wouldn't keep still. Beware because this behavior makes me queation the treatment of the dogs in her care. Should've known then to just take my dog back home. Lesson learned. Will not return there for any grooming services at all! The manager on duty in the actual PetSmart was very helpful and did her due diligence to assist.
-
February 2024 by Blair Zawatski
Terrible experience at Petsmart in Wilson. My family moved here a couple years ago, so it's been 2 years that I've been a customer at this store. We buy stuff our cat, dog and fish. So far the experience has been good and acceptable until yesterday.One of the fish I purchased last week died within a few days and we brought the fish in to exchange for a new one. Then, this rude and ill mannered employee in the fish department was rudely telling us she wasn't going to sell us any fish. She said she has seen us consistently coming in with dead fish. We have informed her that our family moved here a couple years ago so that's when we started coming to this store. We've only purchased fish there a handful of times since then. This is actually the second time since then that we exchanged a dead fish. She proceeded to continuously scold us on how we don't know how to care for fish because we've been bringing back too many which is not true. As she continued to scold us, she put herself between us and the fish. She even stretched her arm out so I couldn't look at the one I was interested in.When we realized this wasn't going anywhere, we told her this is enough and we weren't going to buy any fish , she continued to say "I will not sell you any fish". After all this happened we went to the cash register to get our money back. We let the cashier know about her behavior and what she has said and how she treated us. The cashier profusely apologized for that employee's nasty behavior. This is what she said "she can't hear her tone and how it comes across to people because she has 3 kids that she has to raise her voice at...".I was very upset and am still upset over this incident. Petsmart absolutely has the right to not sell anything to a customer which i respect but this individual does not have the right to treat their customers like this. I believe they can make suggestions but they have no right to impose or force anything onto the customer.I didn't catch her name but she's an older lady with gray hair. I've never seen anyone that looks like her there so she shouldn't be hard to miss. I would avoid buying fish while she's there.
-
February 2024 by Roger Pittman
Over the top prideful store. Seems to be exclusively for the pride community.
-
October 2023 by Rick M
I like their variety of products and there is always someone around to help you. Prices aren't the best, but better than most other stores with the same products.
-
October 2023 by Terrie J
I took my toy poodle to pet smart in Wilson Sunday to have her washed , paws shaped up, and nails filed down. I even told them about her dry skin. And I am telling everyone . They are the ABSOLUTE BEST!!!! These young folks take their time, know what to do, and truly love your pet . They exfoliated Zoe’s dry skin and her coat and skin is gorgeous! This is definitely where my lil Zoe will be coming. I apologized because I knew Zoe gets really anxious and that makes it bad . Ryan said no mam we don’t call dogs bad they just get over excited . They did a wonderful outstanding job!!!!! I already scheduled her next grooming appointment with Ryan !!!! Thanks pet smart in Wilson !!! I give you all a 110 thumbs up!!!!!!! Thank you so much .
-
October 2023 by Jeremy Hall
Our sales person seemed annoyed to help us as we asked questions about our purchase. We bought over 20 fish and 3 have died within 24 hours.Another salesperson was very knowledgeable and assisted us as well, she was much more friendly.
-
September 2023 by Brandon Polley
Nice selection overall. Had a good sale on dog toys…
-
September 2023 by Lindsay Farmer
Absolutely awful customer service here. Curbside pickup is totally useless and they obviously can't handle it so the signs need to be taken up. Either you call and they don't answer or they say they're coming out but never do. My husband went in to get our order after we were told someone was coming out and he was told to get in line. We had already paid online. They literally just had to hand it to him. They then had trouble finding my order. On top of that, they were so rude. There are way better places to get supplies for your pets.
-
September 2023 by Sylvia Watson
I go here for most all of my pets needs. I love this store but I do not do their grooming services.
-
August 2023 by Janice Flanagan
We went in knowing we were going to get "Starter Fish" for my grand daughter, and we asked for help! The young lady seen that my 2yr old grand was in Awe,so she decided to make sure she loved her fish! She grabbed to 2 that didn't look like any others and took probably 4 or 5mins to do it! I loved it. She could have easily scooped and put in and left,but she made sure paying under $1 wasn't relevant...Thank you
-
August 2023 by Jane Kowalski
Went to Wilson as Rocky Mount was booked to late September. Excellent service. Sam looks awesome. ?
-
August 2023 by T Lane (tlane76)
Fastest and friendliest service in all of Wilson. I highly recommend the grooming salon. My pup is high energy and the staff is so patient with her. The pet care dept is very knowledgeable when you ask about different animals they sell. The cashiers are always so cheerful and the store is always well stocked and clean.
-
July 2023 by Kimberly Marshall
The employees salaries make my puppers and me feel welcomed and loved!! No better location than this one!!!!
-
July 2023 by Crystal Kelly
The staff are always very friendly, helpful and knowledgeable! Great stock and selection also.
-
July 2023 by John Taylor
Well-stocked store. Courteous and professional employees. Groomers are well-trained and caring.