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March 2025 by Misti Ellis
They will lie to you and do anything to swindle you into a contract then tell you it’s in the fine print. The service is horrible!! Stay away!
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December 2024 by Alesia Johnson
US Cellular in Wilson, NC, has THE best customer service! I purchased an iPhone 16 pro and a watch. These team members are really TEAM oriented; they help each other out and I like that!
Shafica Ewais (Sophia)
Abraham Baez (AB)
Mary Kaitlyn Boykin, Manager
These highly skilled, friendly, professionals are to be commended for the service they provided me (and all in one day!). They were patient (even though I went back in more than once!), fun, and most helpful. I will never go back to a neighboring city’s store. In fact, I almost changed carriers because of them, but the Wilson store truly restored my faith in US Cellular! Highly recommend!
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November 2024 by Todaywith Gab
Serenity was a great sales person, she is the best, she made my experience smooth & great.
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October 2024 by Zane Miller
On this visit, we were assisted by Cindy. Let me tell you, she was super nice and professional. She told us about protection for the phone camera lenses and this was the first time I knew this was even offered! We gladly chose that option! We have never gotten bad service from anyone here but I can honestly say Cindy's service was above and beyond.
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May 2024 by Domitta Gladson
Today we had a VERY nice experience with Alba at U S Cellular in Wilson. Very personable and professional, she answered all our questions and got us what we wanted, plus more data...We've been with USC since 1995 and plan to stay! Thanks, Alba! Billy and Domitta Gladson
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November 2022 by Sugarskull307
Charged me for stuff without even informing me and when I found out when my bill was OVER 200 for one line, they try to tell me it was just miscommunication but that they can't fix it for THEIR mistake? It's your job...plus the next reason as to why it happened on their end supposedly is because (her words) "This is why you gotta deal with the same person coming here so they know what's going on that's why I gave you my card when you upgraded so I could help you" so I'm supposed to find out your schedule and only get help on the days you work?! You ALL do the same job, same training, same services. Don't tell me I need to come to you specifically like it's my fault for going to another person who WORKS there. Miscommunication wasn't the issue, being misinformed and lied to only to find out on my next bill and then be told it's my fault basically.
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August 2022 by tracy cooper
Store full and Manger doing nothing only greeting folks.
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June 2022 by Annie Artis Artis
Michael an Josh are the two nicest men haven't had anyone else why do I have to buy a charger for my new phone
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May 2022 by Thomas Amp
This place is so ? bull I brought a brand new phone to upgrade the phone speaker goes out an they check it tell me I'm right an see i only had the phone 22 days an want even give me a new phone an I only had the phone 22 days don't go to the one by T.j Maxx the manager is really messed up.
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December 2021 by Tiffany Azizi Johari Barnes
Great service and customer service !!
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December 2021 by Ann Kirby
Extremely nice customer service
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June 2021 by Liza Zacarias
Excellent
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June 2021 by Cynthia Sykes
My experience at this location was by far the worse customer service ever received. Very unpleasant staff who clearly knows absolutely nothing about taking care of customers. Save yourself the trip, and find another location.
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April 2021 by Jay Creech
Love U. S. Cellular, always have been ok. to me! very friendly staff❤️
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March 2021 by Rosalyn Williams
Cody was super nice, handled my tech issue in a flash and helped my husband with his upgrade, made sure we weren't over paying on our bill for bill ACCURACY and had us out still in a timely manner. Need more like him !!!
