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March 2024 by killamama18 jojo
This place use to be great, but the last 2 times I went for oil change they over fill it, first time it bubbled up all over my engine causing all the lights to turn on, but we gave them a 2nd chance but they did it again. Almost ruined my car twice never again.
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March 2024 by Seth Wood
STAY AWAY, I am truly appalled, this has been by far the worst customer experience/service I have ever had the displeasure of being involved in. It is ironic that they advertise car care because expecting your car to leave in the same condition as it arrived is too much of an ask for this place. Would give a zero if possible. I am engineer by trade and I normally do all my own oil changes and took my wife’s car there to get a standard oil change since I was in a time crunch. Pretty simple right, I thought so too. They for some reason(incompetence?) threw away the drain plug that was 100 percent functional and had no issues with previously every time I have changed the oil for the entire history I have owned the car. They DID NOT TELL HER that they changed this plug. Was not communicated verbally or in the comments on the receipt. The threaded plug they replaced it with was the incorrect thread size and ended up damaging the threads in the oil pan once torqued causing a leak path to form. After a week of the car sitting at there shop no claim had been filed or started. I had to call and make a claim. Upper management did nothing. The customer service department did nothing. I still haven’t yet to receive a call from them. Every time there has been some communication it was initiated by me.I was told they would fix the threads in the pan. When I got there they put a pan saver rubber plug on the car as a “fix” for the damage THEY introduced to my car. So not only did they damage my car. They didn’t provide a robust solution. As the rubber puck on the pan saver will degrade and leak again. And to top it off, I can’t remove it without taking the oil pan off since there are now pan saver components in the oil pan that will fall off and be unsecured. Causing more work for me rather than if they hadn’t touched it at all.Stay far away from this place. They do not protect or care about their customers. This place in my experience operates on predatory processes and a sweep-it-under-the-rug-mentality. My car went in there with a fully functional non leaking threaded drain plug connection and left thoroughly damaged with a temporary patchwork “fix” that is going to be more work for me to actually fix than if they had never touched it.If a Valvoline bot responds to this review. Please highlight to any future readers how empty and meaningless it is to say how disappointing it is or to ask me to follow up with customer service. I did. It was as fruitful as talking to a wall. I wasn’t asking for much but apparently expecting your car to leave in the same condition and equipment as it arrived is too much these days.
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March 2024 by joan Cohen
I find it wrong that only the woman are made to get out of their cars and have the guys drive the car in was in line behind five other cars evwry guy was allowed to drive their car in but the woman had to get out and have someone drive it in
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February 2024 by Nestor
I've been coming to Valvoline for my oil change because my experiences have always been top notch. I always enjoy when I see great team energy and collaboration. You can hear folks yelling and informing each other whats going on clearly. Today's experience was quite the opposite. Most of the team members were standing around, in particularly the person helping with my vehicle. Multiple folks were outside the bay talking and carrying on. It kind've seemed like they were all waiting on the one person underneath the cars changing the oil. Still no communication and updates were ever provided to me as a customer. At some point someone stopped by checked my screen and said 21 minutes and then turned and walked away. Very minimal checks were performed on my vehicle. It only looked like they checked my air filter. No liquid or No light checks were performed. I specifically asked for my tire pressure to be checked and that wasn't completed. My oil change maintenance light wasn't changed or even mentioned. This are all experiences I've come to expect. I will say overall the people were nice and friendly. It seems the issue here is management related. I usually wouldn't write such a negative review, I would prefer to just not offer the company my business anymore however I've always had a great experience at Valvoline and the bar was previously set pretty high and this was a disappointing experience. Unfortunately I wont be back to this specific location again.
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February 2024 by Lady Gwen
Milo and Nigel are still awesome as always
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February 2024 by Diane Pugh
Friendly fun crew, tgey were professional and fast!
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January 2024 by Sam edwards
Quick and very respectful.
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December 2023 by Putney Putney
Not bad I bring one of my vehicles here the customer service is great service is great they are very informative of other issues the price is worth the service and they always have you in and out prompt service and they do square business I will continue to bring my vehicle here
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December 2023 by Janice Flanagan
I have been going to this place for years now. Miles ALWAYS helps me with what I need according to my planned trips! He's always been friendly, held conversations and I feel absolutely comfortable knowing that they aren't breaking things when working on my baby!
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December 2023 by Savannah Tedesco
I asked for a full synthetic oil change and they said okay. Fully knowing that they were out of synthetic oil... They had me rearrange my car with some other person to pull me into the bay which was this whole thing. Then I get into them bay and they tell me they don't have any synthetic oil. Why did you waste my time like non synthetic oil was the same thing?
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October 2023 by Bridget Lastner
I was very satisfied with my experience at Valvoline in Wilson, NC. They were fast, courteous, knowledgeable and affordable. I will be returning.Service: Oil change
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October 2023 by Khaotic Tray
The noise from the air compressor is very unpleasant and loud made my first time experience my lastService: Oil change
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October 2023 by The Long Last Road Trip
Friendly staff. They are out of windshield washer fluid and air filters for my vehicle
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August 2023 by M G
I have been here a few times but this last time when I went for a routine oil change the tech told me I had a severe oil leak and transmission fluid leak in my daughters car. I went to precision tune to check it out no leaks at al. It costed me a diagnostics fee for nothing. . I dont know who are training these techs but do better.Service: Oil change
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August 2023 by Kunal Sajnani
Went in for an oil change and state inspection. Called up before to check and got a 10$ cupon. Total came to aprox 55$ in and out within 20 minutes.They really are chill and do their job very well. I would always go here from now on for everything. My tire and breaks were feeling weird, im sure they chrcked those and either inflated or tighted some screws. Car came out working out perfectly fine.No appointment required, upfront prices, fast service, AC waiting room, all paperwork clearly handed and explained.
