Verizon is highly praised for its excellent customer service and efficient support. Customers report being greeted promptly upon arrival and appreciate the quick service, even during busy times. The staff, including agents like Xavier and Nakia, are noted for their helpful attitudes and willingness to assist with various issues, from fixing phone problems to setting up new devices. Many customers express satisfaction with their experiences, feeling valued and well taken care of. Appointments are handled efficiently, allowing for quick resolutions. Overall, Verizon in Wilson, NC, is recommended for its great cellular service and dedicated customer care, making it a preferred choice for many.
We had Calaya today helping us with getting a new line on our plan. She was smart, quick and so helpful! We appreciated her dedication to not only us but other customers as well because they were short staffed. She was great!
May 2026
The initial service was very good and they helped us reduce our monthly bill. There was an issue we tried to resolve with customer service. They wanted a restocking fee and we decided not to pay it.
June 2025
Listen! This is exactly what I mean when I say does customer service exist anymore. Tyler made me a believer again 🙏🙂. He was very knowledgeable, patient, and kind, Such a easy going cool guy 😎.The store was pretty chill too, but he did his JOB!! Thank you.
