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March 2024 by Kristy Zapata
Stopped at this location during a roadtrip. Ordered the #7 30 piece boneless wings family meal for $30.99…. It was the only thing i ordered. They asked us which sauce we’d like and after receiving our food we noticed that we did not get the sauce so we immediately went in to get the missing sauce and the manager woman with the dreadlocks tried to tell us it was going to be $.25 cents per sauce… when it definitely wasn’t, as it was supposed to be included. Manager had a horrible attitude and steals from customers. After leaving the store i checked my account and saw that i had a charge for just over $60!!! I immediately called the store and spoke with another manager who told us that they had no receipt in their system of our order. So you’re telling me The manager that served us stole our money and deleted the trace to make it look like we never ordered. Despite that we have record of the transaction with the store number. I have reported the fraud. Beware of the woman manager with dreadlocks and always check your account if you order from here, otherwise you’ll be a victim of theft too!! Absolutely disgusting and unprofessional that management steals from customers as if it would go unnoticed. Despite all of this, the food was so disgusting as well that we had to throw it away and not even eat it.
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March 2024 by BPG
Absolutely delicious as always!! Long line moved quickly. My son was super happy with his hot seasoned fries... his favorite!!
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March 2024 by vickie Washburn
Wanted grilled got breaded and
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January 2024 by Angela McCall
Love the chicken fries ❤️
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October 2023 by Christi Noll Ciampaglione
Some parts of the salad vegetables had been sitting too long & were a little slimy.
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September 2023 by Jodie Hill
So I, nor my co-workers, will never be going back to the Zaxby's, on Raleigh Rd in Wilson, ever again!I did an online order, through the Zaxby's app on my phone... not through UBER EATS or DOOR DASH. I work at a Dr's office, and who ever dropped off our food, gave it to the receptionist, who did not know what we had ordered. When she brought the food back to us, we realized that, not only were we missing 2 out of 3 drinks, but there was no utensils, napkins, straws, etc... I immediately called Zaxby's. The first person that I talked to, told me that I "could come and pick up our drinks"... well, the whole reason we ordered delivery is because we are short handed today & no one was able to leave to go pick up food. She put me on hold and another lady got on the phone & told me that I would have to call "Door Dash", because they were the ones who picked up our food. When I told her that I didn't know anything about "Door Dash" bringing our food, and could I just get a refund for the 2 drinks, she told me was "not possible". I was put on hold... AGAIN... and some kind of Manager got on the phone and he was by far, one of the rudest people that I ever talked to... and again, I work at a Dr's office... in insurance... so we get cussed out on the daily! He told me, again, that I would have to take this up with "Door Dash". I told him that I was at work, I did not have time to call "Door Dash", so could he just refund me for the 2 missing drinks. He told me that was "impossible" and hung up on me! I wish I would have caught his name, because I would definitely be reporting his smarta** to someone over his head! So, in other words ZAXBY'S CUSTOMER SERVICE SUCKS!!!
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September 2023 by Angela Davis
Great all around. Just wish they would put Zensation salad back on minu.
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September 2023 by kyle rentschler
This was the cleanest and best Zaxby’s I have ever been in. The staff was friendly and the manager, Que came to our table and entertained us till our food was ready. The food was awesome! Thank you for providing excellent service!
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September 2023 by Melissa Weber
Our first time at a Zaxby. We will definitely be returning when in the area. My son loved the chicken tenders and fries. Employees were very friendly and attentive. The restaurant itself was extremely clean.
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August 2023 by Felicia Rodgers
I have been at this location twice in one week. Once for dinner & once for lunch. Both times I used the drive through. Both times my order has been wrong.My dinner order was given to the car in front of me. So I had to pull up while they remade my order.My lunch order was a house salad. It was made without the sauce that I requested. They added bacon & egg to the house salad that I did not request. The drive through employee took my salad back. The kitchen removed the bacon & egg, didn't add the sauce & gave me salad back.
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August 2023 by Roadkill Savage
Its kinda expensive but its really good i love this food and the staff are also nice and the food comes out fast and hot!!!
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August 2023 by Terry Horne
Something bad has happen to Zaxby’s your food is terrible. It’s getting bad when you mess up a salad. I miss those salads.
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July 2023 by jennie spencer
Food was excellent. I ordered a cob salad which I love. My husband ordered a triple slider meal. The food was actually brought to us, and within a reasonable amount of time. I love zaxbys. Will definitely be going back.
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July 2023 by Bee Anderson
Que the manager was awesome. My order was messed up and he fixed it with a smile. He was very sweet and professional. Highly recommend
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July 2023 by Twinherns
Love the food very much! The service is amazing too!
