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February 2024 by Elizabeth Wellman
The man that picked up my son up on I40 was quick and efficient and extremely helpful. He knew all the information I needed to let me know everything was good and I wasn’t worried. He also backed that car into a parking space at the garage with the truck better than some people can driving their own car! ? Thank you!!
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February 2024 by Thomas Madel
Paid 3,000+ for a tensioner pulley and belt replacement. Within 6 months of repair the belt had slipped. I do not recommend.
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February 2024 by Scott Morgan
James was extremely helpful to me in arranging a tow truck when I needed it. I had been turned down by AAA Roadside Service and he volunteered to step in and make it right. Really appreciated it.
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January 2024 by Susan
1,400 for an AC fan and it didn't work. It got cool outside so I was not aware until a week later that it wasn'tworking. I'm not sure if it damaged anything, but when I brought it back for a replacement I was told I now was going to need a motor gasket. I have also sat for 4 hours for an oil change -with an appointment. I won't be going back.
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January 2024 by Dalton B.
I would go 0 stars if i could. I called AAA at 7 PM on January 14th with a tow request, here i am at 6 AM on January 16th waiting on my car to be towed. I have tried my damnedest to get a driver to pick my car up but there have been no attempts to even try to come to get my car. If you do not want to wait 36 hrs to get a simple tow on your car and constantly be brushed aside; dont get this service
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January 2024 by Cody L.
horrible made appointment rented a car and someone to drive me . when I got there would not let get car fixed after I had appointment didn't bother to call me before hand just said we don't have time today
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January 2024 by Meredith Hemphill
Matt was so great helping me book my vacation. Nearly every admin thing that could go wrong did go wrong (with the airline, and the tour company, and the bank), and he kept his chill the whole time.
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January 2024 by Vtvette Davis
Went in for a passport photo and Precious was very professional and friendly. It took less than 15 minutes to get my photo taken and have the photos in my hand. Thank you for the great service, keep it going!
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December 2023 by Regina D'Andrea
Amazing staff. Thanks so much for the help getting an IDP today!
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November 2023 by Dianne Hayter
My Service Consultant was Angie Palmer. I had a substantial repair on an older car. Angie was informative, even educational, patient with my questions and concerns, and totally professional in accomplishing the work.
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July 2023 by Lena Bran
Expensive but if you want honest trained mechanic who know what their doing and do a great job go here . I take my SUV BMW here only .
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May 2023 by T B
I had my vehicle towed to this location after it became inoperable on May 20, 2023. I was told that this would be a free tow since I was towing it to a AAA car care center even though it was over the allotted miles for my basic membership. I decided to have it towed to this AAA center at 606 S Stratford Rd, Winston-Salem, NC. Upfront they informed me that it would be a $150.00 diagnostic fee regardless of work done. I agreed and they discovered that I needed a fuel pump replaced and fuel system flush. The charge for this work was quoted at $1,440.00. Yep you read that right, over $1,400 to replace a fuel pump and flush the fuel system. Oh and they suggested that I replace the spark plugs and wires along with flushing and replacing other fluids for $400.00 more. I decided to have my vehicle towed to another local shop with several certified mechanics. Their price to replace the fuel pump and flush the fuel system was $550.00. Almost $ 900.00 cheaper to do the same job and if I want them to do the tune-up it would be around $250.00. A total of $800.00 compared to the $1,800.00 AAA car center wanted for all suggested service. I suggest that you only use this location for your car repairs as a last resort considering the inflated prices they are charging for mechanical work. I thought that by being a AAA member the car care center would be reputable, but I don't consider this fair. The roadside experience was very good and the representatives that assisted in that request were very pleasant.
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May 2023 by Robert Santorelli
I went here to get a headlight bulb replaced. They quoted me $250 for labor and now to have them both done would want me better than $500 in labor alone. They told me this included, my AAA discount. I wasn’t even offered a discount to have two put in. I was skeptical of that price, so I investigated doing it myself and was blown away when I discovered that the process takes less two minutes per lightbulb, and requires no tools.
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May 2023 by Mike D.
Ha. Place was empty and he wouldn't take my business because you need an appointment for an inspection. Terrible customer service will never be coming back to this terrible place
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May 2023 by Vanessa Meikle
I’m normally super anxious about getting my car fixed because i’ve had a few bad experiences as a young girl who doesn’t know a lot about cars, these guys are super nice and made everything really easy and i actually paid less than was quoted!Service: General repairs & maintenance