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March 2024 by Faye Wilhelm
Found a hair in my
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February 2024 by Ashley Deese
Some of the worst service I’ve had in a while. The wait staff - which included one guy - was more concerned with his phone than customer service. He didn’t greet us as we walked in. He only said something after we stood awkwardly for a few minutes. He then brought over waters and never asked if we wanted anything else to drink, though we should have been happy with the water because once it was gone we never received anything to drink the rest of our meals. He took our order, and only came back again to deliver food. The three meals all came out separately with about 10 mins in between, which made for an awkward group lunch. After the last meal was delivered he never came back. We tried multiple times to get his attention but had no luck. The food was very expensive for this level of service. He also served me scolding hot flautas and didn’t warn me, which left me with a burnt finger. Tulum is a much better option; and my coworkers and I agreed we would not revisit!
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February 2024 by Shante E
Very displeasing experience. I ordered food to go prior to arriving to the restaurant. A worker is sitting behind the bar on the phone not paying any attention. I walked around to see if there was anyone else working, no one else was around so I walk back over to the guy behind the bar and he says “I’m busy on the phone, someone will be with you”. Incredibly rude, whether you are on a personal call or work related, if you aren’t servicing, then you shouldn’t be on the floor, furthermore they should have someone in the kitchen, behind the bar, and waitressing to avoid issues like these, as clearly they were short staffed from the looks of it.
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February 2024 by Maya Cribbs
Alma is a hidden gem of Downtown Winston Salem! Such a cute spot to grab some creatively crafted tacos & margs. I love coming here with my girls for a night on the town. Shout out to Jay for the excellent service!
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January 2024 by A P
This place is soo good!! The food is always great. Very friendly waiter too. Love eating outside here during the warmer months!
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January 2024 by Megan Stedman
We got the birria empanadas and blackberry margaritas—all great, but nearly $50 for two drinks and one appetizer. The atmosphere was terrible—incredibly loud music and an employee yelling in the dining area trying to converse with other employees. Couldn’t enjoy our dinner or have our own conversation. The water also tasted like it came straight from Salem lake. Food was good but incredibly overpriced and we wouldn’t return. Came with the intent to eat dinner and left as soon as we finished our drinks and appetizer.
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January 2024 by Lauren Hossfeld
The OG Alma is back! The past few years were a little rocky, but we gave the restaurant another shot after they released the new menu. Food was fantastic and the menu options are back to more "original" Alma favorites. We will be putting Alma back on our dining out rotation.
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December 2023 by John Schauf
Was looking forward to Alma but didn’t receive good service or food. We waited several times and it wasn’t even busy. The guacamole wasn’t fresh nor were the dishes exciting by any means. Wasn’t happy here :/
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November 2023 by Leylani Vargas
Had higher
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November 2023 by Charles Fleming
This ain't it. Poor service and the food is just okay.
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November 2023 by Amy C.
Considering trying them out for lunch? Don't. That's my suggestion based on my experience. I had noticed this location downtown, and since I love Mexican food, I hit them up for a late lunch as I was very hungry.Perhaps if I was not on a work lunch and could have tried out the alcoholic drinks, the food might have tasted better. I ordered the ACP as I could tell from the menu anything "authentic" would have broken my heart. I have never seen ACP ($20) quite like this before. Canned refried beans, and I'm pretty sure cheese sauce was from a can. (I still scarfed it down since I was so hungry, but I definitely didn't enjoy it.) As someone else mentioned, it's counter service which is fine but that means you pay (and they ask for a tip) before getting your food. Also, that meant I had to take my cup to the counter to get a refill (only three customers in the place). For the positives, the customer service at ordering was pleasant. And the food portion size was quite good.Overall, one of the more disappointing eating experiences in Winston-Salem by far.
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October 2023 by Enrique Braden
The food here was honestly one of the worst for Mexican food I have ever been. Don't let the downtown vibe fool you. If you want some real Mexican food with flavor go to Los Juanes off of country club road in Winston Salem. You welcome in advance.... Also someone get that poor boy a coat it was freezing outside and he was struggling cause it was cold.
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October 2023 by Rachel Marie
I’m assuming they’re under new management because the name and menus have changed. The food is basic Mexican food not at all like the Alma we knew and loved. Our experience was underwhelming.
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October 2023 by Paola Basilio
Food was great! We will be back soon everything was good, big portions definitely gets you full quickly. The atmosphere was cool not too loud outside like other outside restaurants in downtown overall very calm environment with the lights and music. Give it a try!
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October 2023 by niliam isabel
Very disappointed, honestly the Mexican food trucks have better and more authentic food then this place, you have to pay for chips and salsa and it’s absolutely not worth it, food it’s expensive and not a big portion, you would think because the place looks good it will be the best Mexican food of your life but no sadly. Something as simple as arroz con pollo and the Chiken was burnt. My husband’s fajitas plate was like a toddler portion chiken was burnt and the steak has a bunch of grease skin. The big tall lady not very approachable, I was expecting a lot, but I have had better service, food and experience. I’m sorry for the bad review I’m just so upset y’all made $80 from me and I didn’t even eat the food.Jamaica drink was the only thing I liked. Do better. Y’all gready the prices are not worth it.
