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February 2024 by Lisa Weldy
If there was a 0 rate that is what I'd give the service at this store , we walked in there yesterday and was treated so rudely by a young girl with long black hair , I'd say her name if she even bothered to Introduce herself. Horrible service! And should not be working with the public
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December 2023 by Ipsy Shopper
Antoine was absolutely the best. He helped resolve the issues created by another store manager. When Makenzie B (Walkertown NC store) took on the task of transferring us from another provider she made so many errors that it took us all day Saturday with making calls and running between Verizon corporate and at&t corporate locations to fix and he stayed well past closing to make sure we left with working phones. If it wasn't for Antoine and his understanding of the issues & fixing the problems we would have cancelled the contract with you guys and just stuck with our old providers. Antoine deserves a raise while Makenzie B deserves to lose her assistant manager position and go back through training.
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November 2023 by Shaelin Smith
The manager of the place is rude as hell and really didn’t care about how she spoke to her customers. I ain’t never had to write a review in my life but her attitude was nasty and she was just rude. Want a better store? Find a better manager.
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October 2023 by Will Knott
Rude, untrained employee, messed up my new phone order. Returned to get someone different, who was more interested in texting on his phone than helping me. 3rd person tried to help get my stuff transferred to new phone and some that he said would transfer didn't. Oddly some of my contacts transfered with no information and some just didn't go. He said it was my responsibility to go through all of my contacts and make sure the information was there and correct and to determine which contacts didn't go. He had no explanation for why the transfer messed upHe also called my wife a liar ain't front of other customers. We went to a different store and had the opposite experience. The management and Manger at Stratford Rd should be shown to the door.
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August 2023 by Jas McLaurin
Anton greeted me and immediately began to answer my questions regarding my bill change. He updated my auto payment card on file since the other card expired and he explained the change will take effect next billing cycle. We discussed a business account and he took the extra mile to help me get my account changed from consumer to business! He was very knowledgeable and helped exceed my expectations for the visit (as I was pretty upset when I first came in there!). Overall he was very sweet & I couldn't thank him enough for his help!
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July 2023 by JAMES COX
Every other store I had been to had no clue how to fix my issue with Firstnet. Antoine was working on it within minutes of me entering the store. Awesome experience.
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July 2023 by Tim Dougherty
Apria was awesome. So patient and helpful. Highly recommend others to stop in at Stratford Rd Winston Salem to see her. She will take great care of you.
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June 2023 by sarah haynes
I have had nothing short of amazing service at this store. Kedrick Mitchell goes above and beyond to help me with any needs. From explaining the child setting for my son's phone to helping me with accessories etc. I highly recommend this store and the service Kedrick provides.
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June 2023 by Foiland Company
To put a long story short I bought phones & service through sams club... only to figure out I was led astray on MANY things that were promised. I came to this store and Ked (kendrick) helped me. He literally fixed all of my issues and was so understanding the whole time. He could have easily said "its not my problem, you bought them at sams" like another store did.. but he took the time out of his day to fix and solve my problems without lying to me. I appreciate his honesty and urgency more than he will know. Thank you!!!!!
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June 2023 by Farrell Norton
Your associate Kendrick Mitchell is a credit to this store. I am a novice sometimes with my IPhone. He was quick, courteous & knowledgeable fixing my problem. I appreciate this in an associate
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June 2023 by StyleTD
Marcel was very nice, helpful, & willing to go above and beyond for us adding a line & getting a new phone through a trade in.Definitely a great experience!
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June 2023 by Jennifer O.
I have been to this store multiple times and they have always been helpful, polite and knowledgeable. The location is also convenient with easy parking.
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May 2023 by Tonya Hairston
The Staff was very Professional and the experience was Seamless! I appreciate the Prompt Service and the Helpful way Ked navigated me through all of my issues, frustrations and Drama, lol. Marcel was the original person that I worked with and he was also Helpful, courteous and humorous. Thank you for the Great Experience!
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April 2023 by Jeannine Bason
We went once again went into the AT&T Store on Stratford Rd and had another great experience! This time, we were greeted by Prii who promptly helped us. She was very informative and friendly. We will be returning to see her when we upgrade my Apple Watch. The Stratford road branch gives awesome customer service.
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April 2023 by Jen McCraw
I got the best customer service at this location. After a failed fiber install from an online purchase of the system, I was told to come to a store to get the correct equipment. I went to several stores before this one, but it was here that the staff decided to call customer service with me to get to the bottom of what I needed to do. I really appreciate the extra help!
