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February 2024 by Caleb Arias
Bryan was AMAZING! Is very knowledgable and i reccomend everyone to look for him!
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February 2024 by jahari beckom
I walked in and was immediately helped by Z. Her customer service was elite and would highly recommend.
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February 2024 by Michael Whitney
Traded in a Note 10 on October 10 2023. In Mid December I went back in to see why I hadn't recoeved the credit. Turns out 6 weeks later my phone is sitting in a large tote with about 30 others, there was also no paperwork with my phone. It is now January 7 and I still have received no credit. This is beyond ridiculous.
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February 2024 by Elvin Roberts
Z was extremely helpful and she guided me thru the entire process thus enabling me to make the best decision possible
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January 2024 by Cameron Dallas
Updated, great customer service lol I was tripping before
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January 2024 by Brandon Jones
Brian, really helped me out today! Anybody going to the ATT Store in Hanes Mall, ask for BRIAN!!
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November 2023 by Michelle Norton
Bryan Z. Had helped me..! He was very professional and his knowledge of helping me out was amazing. He helped me with a problem with an AT&t wireless service that I could not use, so he helped me call customer service and get me connected to someone to help me out to return the product and let me cancel my internet service. Just wanted to give you guys a heads up on how great Brian is at the Hanes Mall in Winston-Salem North Carolina ..Thank you, thank you ,thank you!
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November 2023 by Olivia Averill
Hanes Mall is the best AT&T location!!! Philip was the biggest help and so patient with getting my account situated and fixed with the many issues it had!! You can tell he is dedicated to not working for a paycheck he works out of passion and concern for his customers. Thats hard to find nowadays and im grateful!!!!Philip thank you I'm giving you major props and recognition for being an outstanding customer service provider at Hanes Mall AT&T you are the best!!!!
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October 2023 by Casey Smith
Let's talk about Love and Customer Service! This branch has the most thoughtful, directive, and helpful employees. They are timely, accurate, thorough, and walked us through every step and moment to ensure everything was correct. They helped after hours, and helped make sure everything was connected. We left Verizon and Spectrum because of this great service.
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October 2023 by Sherie Caldwell
Phillips help us from beginning to end. Great experience, his customer service is excellent.He was patient, kind and very knowledgeable.Kudos to Phillip ??
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September 2023 by Destiny Leshae
Very good customer service & support! Quick transactions and transfers ! Great prices for new phones!!
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August 2023 by Margo McKee
Just showed up to pick up an iPhone that I had purchased online. Should be simple enough right?!? Wrong!!! Because of a supposed software glitch, they held me up forever, even suggesting that I pay the taxes again to speed things up!!! Ridiculous!
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July 2023 by Linda Swinson
Best experience with the young lady Linnette she answered all my questions and got me the best deal with my first IPhone and the fact that she had a store full she moved like speedy Gonzales around the store. She did all that with such professionalism that I’m glad I decided to walk in her store. Great job Linnette at ATT
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July 2023 by Silent Azasin
I came into the store trying to upgrade my old phone because I couldn’t send nor receive calls and I can say I was overwhelmed and frustrated. I spoke with the manger Linnette and she assured me that I came to the right place she went over and beyond to help me.
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January 2023 by Jeremy Godbey
On 12/31/2022 I visited the AT&T store in Hanes Mall. I went in to see what coverage my insurance had on my daughters phone as it was messed up badly. Phillip was the only person working in the store and he was helping another customer at the time. Multi-tasking Phillip asked what I was looking for and I advised. Keep in mind we arrived at the store 30 minutes before closing. Phillip made some recommendations and presented multiple options for her phone. Phillip was very informative, patient, and provided the ultimate customer service. I advised that we were looking to transition our 20+ year service away from AT&T to another provider. Phillip did an excellent job in reviewing our account and convincing us to stay with AT&T. Long story short, we ended up getting a couple new phones with the current offers and staying with AT&T. We finished up 45 minutes after closing. If you want excellent patient, thorough, and informative service I highly recommend visiting this store and asking for Phillip. He won't steer you wrong!
