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March 2024 by Rob Deb A.
The customer service is outstanding. They helped me so much with an exchange on boots I ordered that didn't fit. Store is neat clean organized. The boot prices range from 60$ to 400. So you definitely can find your new boots there on your budget!!!
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January 2024 by Katelynn Trachsler
if youre looking for poorly trained associates and management this is the perfect place. my experience with this business has been nothing pleasant from the first time i chose to come here. they let their associates steal with zero discipline and then punish their associates for other peoples actions. most retail businesses are trash, but if youre wanting good boots and more trustworthy customer service i would shop at Cavenders or elsewhere.
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December 2023 by John Elliott
At those high markups, they should at least help you a little bit. The only people I know that for sure working tonight was the three girls hanging out up front chitchatting, but besides that I couldn’t find any help. There was a nice pair of boots I wanted to buy, but I could only find random pairs on the bottom shelves for some reason. It was the same boot, but on different isles, with no real rhyme or reason.
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November 2023 by Nicholas Romans
I seen by the reviews there’s a good selection here, and I didn’t see it, roughly the same boot in a different brand More like the boot shack Do yourself a favor, drive out of town to a real western store
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November 2023 by J. A.
Love this store! I just wish they had more variety in Ariat jeans for women. Also low stock on boots for women size 9.5, but Ezra helped me find a great pair of boots for the barn. Thank you, Ezra! Boot Barn needs to give you a raise!
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November 2023 by Charley
I called on Monday to see if they did felt hat cleaning, “yes we do” I was told “ it’s free” , I dropped my sombrero off on wed. at 3:30pm & picked it up fri. at 3:30 pm. It was the same Fri. As it was wed. When I dropped it off, terrible service, I asked about lucchese boots in stock, two weeks prior to bringing my hat to get cleaned, “we have those in stock” I was told, when I got there, they don’t keep those in stock, there Dan post & Cody James boots look like low quality plastic as I was looking around the store, boot barn is the shoe show of western boots. Take your business elsewhere if you’re looking for quality!
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August 2023 by Carl Hodge
Great service and really great selection.
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July 2023 by Christelle Marsh
Endless selection of boots and gorgeous clothes. Very good quality - you get what you pay for.
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April 2023 by Adam Lancaster
Would not recommend. It’s the Kmart of cowboy boots and a working man’s footwear. Your best of at a red wing store or ordering online.
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March 2023 by Bethany Helms
Wish they carried women's work wear as they do men's.
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February 2023 by Jillian F.
Many thanks to Boot Barn for the excellent service! Everyone I came across as I was walking around the store greeted me right quickly and asked if I needed any help or had any questions. Before relocating to the region, I had never visited one of their stores. From my native state of California, too! I somehow overlooked them. I was assisted by an associate named Chloe, who was incredibly kind, and patient and answered all my questions. They offer a wide variety of cowboy boots, western clothing, and quality brand jeans in a variety of styles. They offer curbside pickup, and if you can't find what you're looking for online, they can order it for you! I would like to mention that they are hiring! Make sure to apply online and then call to follow up. I also want to thank Barry, the manager, who was helpful and a pleasant gentleman. Thanks again for all your assistance!
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February 2023 by Joy Pleasants
Today i went into the store with my two adult children. We were purchasing bootd for my hunny's western 55tj bday party. We are 3 black people and the only African Americans in the store. We were followed arpund the store to the point where the worker ran into the back of me walking so closely.I asked if we were the only people being followed in the store since everyone is were white people. This is my second Boot Barn that i have encountered this racist behavior. Hello people......managers take a cultural class with your employees. Black folks wears cowboy boots too and OUR money is green....Very unfortunate times but racism has not changed......boot barn ..smh.
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January 2023 by Toi P.
I've gone to two different Boot Barns, one in Burlington NC and the other in Winston Salem, NC. Both times going, myself and my "African American" family were followed around. I believe this company is racist, has bad customer service, and they will never get my money!
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January 2023 by Heather Kepley
I have bought boots from here before and had great service and everything. I went in this time and was totally blown off and no one would really help me. Then when I asked if they had my size the man said look in your size section. I asked agin and he said that the inventory in the back was unsure and would not even attempt to look in the back for the extra sizes. Then I chose another boot in my size then handed to the man and he said he did not know where the other boot to it was. Then when walking away they started talking trash about us.
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October 2022 by Ron Puckett
Good place for western wear, good selection of boots, shoes, etc., prices are well worth product, knowledgeable staff
