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February 2022 by Tina M.
If there was a no star rating I would have picked it! Do not rent from this place EVER! let's start by how rude they are. We rented a truck and about 30 min into it the service engine light went on- shocker since we were laughing how this POS was going to make the trip to begin with, Upon returning it the woman comments that she won't charge me for the gas for the return of the truck. She then gives me another that had one headlight, so dirty and stunk of gas. It rattled whole time driving to the extreme. Best was it had crack that water was leaking as we drove in rain. DO NOT RENT BUDGET----they offered me $50 refund...insulting!
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March 2021 by Mark S.
The morning of our rental, we received a cheerful call that they didn't have a van that we had reserved and that we were out of luck. Luckily Enterprise rental came through at the last minute. This is not how to run a business.
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June 2020 by leslie blair
They really worked with me on the price and I had only one issue with ac. I called them and the mechanic was there quickly and he was nice and fast. No more issues for the rest of the cross country trip. I had a great experience.
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June 2020 by Nicole Walters
Made a reservation weeks in advance and when I showed up they said they didn’t have the truck available. We had the time of pick up set at 8 and movers scheduled at 9. Luckily the uhaul next door had something available and awesome customer service. Do not go here. Seems like every customer in front of and behind me waiting also had issues.
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June 2020 by Dakota Norling
Wish I could give half a star. You don't get your money back. They say its instantaneous. Then they say it depends on your bank!
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May 2020 by Nicole W.
Made a reservation weeks in advance and when I showed up they said they didn't have the truck available. We had the time of pick up set at 8 and movers scheduled at 9. Luckily the uhaul next door had something available and awesome customer service. Do not go here. Seems like every customer in front of and behind me waiting also had issues
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March 2020 by Bobbie N.
I definitely recommend anyone who wants to rent a car to Budget Truck Rental. We rented the car for 8 days, but we returned the car 1 day earlier. We only paid for 7 days, unlike other places. They are absolutely amazing, honest, and clean. Theresa was also amazing and provided great service. I would definitely use this place if I wanted to rent a car again.
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September 2019 by Seraphina W.
My husband had this place selected as a drop off location. After driving 3 states with AC when the gas pedal was pushed and an out of alignment truck, he put $40 cash in the tank at the gas station on the corner before dropping it off. He was told by a grungy looking older man with a goatee who checked his paperwork and had no name tag, that the gage had to be "past the F line", not at the F, which is how he picked the truck up. So he took the truck back tot he Arco on the corner and out an additional $12.83 in the truck and brought it back, dropping the keys in the box. A few weeks later Budget had the audacity to charge his card a $30+ fee for "not returning truck full". No customer service and poor excuse for a company. They won't even return our calls regarding the issue. Extremely disappointed and upset.
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February 2019 by Connie D
Truck & customer service both sucked
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July 2018 by Joshua Lloyd
If i could give this company a zero star i would. We reserved a 24" truck and got a 16" on pickup. Had to get rid of alot of stuff to make it fit. Got one state into our trip and the transmission goes. Was told i was gonna get a 24" truck as a replacement. Got a 16" on delivery. Movers broke irreplaceable stuff and put all the weight in the very back of the truck. Almost died coming into Phoenix because i could not use my trailer brakes to slow me down on 6% grades because it was redlineing the engine in tow/haul. We were told we were going to be given $380 for unneeded motel and expenses got $150 back. Never gonna use this company again. And I would suggest you not use them either.
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January 2018 by Moza Jennings
Everything I needed was in place. Customer service was excellent.
