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August 2023 by Kallee Kerestes
Should have read the reviews before letting them touch me. Bad piercing experience. The ladies were super sweet so I will give them that but don’t let them pierce anything go to a professional. Ended having a piercing gun stuck in my nose and had to have it ripped out. Later causing scarring and an infection. Part of my cartilage also busted due to the piercing gun and had to seek urgent care the following day for that. Super disappointed in the way corporate handled this situation with me and after doing so much research post it seems that I was yet just another victim of their piercing scam.
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August 2023 by Shrek Fan
Great jewelry selection however I do not recommend coming here for piercings. When you get your ears pierced with a gun you are shooting the jewelry into your ear rather than creating a hole and inserting the jewelry. The piercing gun causes trauma to the ear and makes it more likely to get infected and produce scar tissue.Also when I got my ears pierced here the first time they got infected.And you thought I would’ve learned but for sake of convenience I came here for my second lobes where they pierced them so crookedly that someone could come and rip one of the earrings out easily if they wanted to. You cannot tell me that that’s even. Also now that I notice this they also did my first lobes crooked too. This isn’t a coincidence. Take your kids/or yourself to a professional piercer. I personally recommend Tattoo Therapy or Art Attack.
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May 2023 by Leann M.
one star because "0" is not an option. horrible customer service. apparently if you have too many returns even with your receipt they want to try to tell you that you can not return things anymore. even go as far as to tell you that you cannot purchase things anymore. because apparently it is against the law to buy their items and resell them. (yes these things came from managements mouth). no thank you! I know of plenty of other places who will take my business toodles!
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February 2023 by Olivia Marsh
Staff did a great job on my daughter's second piercing. Went to smaller store, not store near food court.
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October 2022 by kevin bridges
Very professional and did a great job piercing my daughters ears.
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October 2022 by Christina Hagy
I had an appointment for my son to get his left lobe pierced on October 4th. When I arrived I told the lady I was there for his appointment she said yeah we don't really use that no one checks there emails all day to keep up with that stuff but I'll pierce it. I said ok went to the piercing area she goes over pricing saying the small diamond wouldn't work for his ear lobe that he needed the bigger one and it comes in pairs can't be separated no biggie I say that's fine she gives me that paper work as I'm filling it out she's asking him a 9yr old why only one earring people these days get 2 not 1 he should get 2 instead.. that's rude it's his choice and ask the parent not the child. As I'm doing the paper work she rings out 2 customers then comes back peirce his ear when she pulls back it's a black diamond... I was like what?!? It was supposed to be the clear diamond she said oh well I asked him so I asked him in front of her if she did he said no it was supposed to be the diamond. She said well I can take it out and redo it. Excuse me I'd rather you not put my child through double the experience due to you not getting it right it was a horrible experience and for his birthday that's just frustrating...
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October 2022 by Cassie Hensley
Ok so here's the skinny...I as an adult mom in her mid 30s went in to the store as I pushed my baby in his stroller just to look around because, well, why not? I used to frequent this store when I was a kid in the 90s so it was a kinda nostalgic visit. I did end up purchasing some new ear studs from the piercing counter and a few nail items to use. Overpriced as usual because of where I chose to shop. I figured out some things..1) If you walk in to a tween/teen store as an older woman you just feel really out of place. Even with the change of atmosphere to make it more modern. Just nope. (I'm coming back to shop TJMaxx)2) The sales teen was nice to a point and very informative about all the products but still had that "omg are you stupid" attitude in her voice. It was like she was trying to make nice and a sale but wondering why I was there. (At that point so was I). She seemed annoyed that I purchased stainless steel studs instead of the more expensive white gold ones. Let's just say kids can pull and pick at your jewelry and I can't guarantee that those plastic rocks will stay in the setting.3) *sigh*..I'll just say it. The WOKENESS that is targeted towards our children is very prevalent in that store. (That is a situation with corporate, not the store associates.) After seeing it all I'm relieved I'm a mom of just boys and they will not be frequenting that store. Neither will I anymore.It was an OK experience but I'm not interested in going back. Not even with kids.
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August 2022 by Katelyn P.
The assistant manager Shayla (i think this was her name not 100% sure) was extremely rude and made me very uncomfortable when I came in asking for an ear piercing. So much so that we left and went to the other location in the mall. Weirdest most uncomfortably rude conversation I have ever had with an associate.
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April 2022 by Megan Cauble
My daughter and I had a girls day, so we decided to get her ears pierced! We went to Claire's and these two girls in the picture were Amazing. They gave the best customer service, they were so patient, and encouraging with my 6 year old. On top of that they worked well together as a team. We had the best experience for a day that my daughter will have as a memory for a lifetime and I am so thankful! Thank you ladies!!
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November 2021 by jorja brewer
Whatever you do… DO NOT GET A CARTILAGE PIERCING HERE! Girl pierced my ear and pierced to close and now my ear is the size of a softball, bleeding, and majorly infected. I called them and told them the problem.. all the lady said “you should probably go to the doctor”. I just hung up, terrible service. 10/10 do not recommend what so ever.
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November 2021 by T u r d / T l e
After my last fiasco with getting infected, I braved and came back to pierce my ears! The staff was lovely and patient, will definitely be coming back for my double - lobe!
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August 2021 by Katie Wheeler
Always a cute and classic store for kids to shop! Just make sure you shop the deals and set a budget because it can get a little pricey.
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August 2021 by Trish H
Always good deals and great jewelry
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May 2021 by Zayra Bustamante
They should said to you that to get a free piercing you need to buy a $60 earing, worst store! Although the lady was so rude
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May 2021 by Dustta Haines
Great earrings to pick from, the employees are very helpful and friendly