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March 2024 by Rick Busch
The Healy branch folks are terrific. They are always helpful and they are always friendly! Great place to bank.
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February 2024 by Porsha Buresh
The Fidelity Bank staff are always friendly, professional, and provide excellent customer service.
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February 2024 by Richard Mattera
I love this bank so much! Sherry, Sarah, and entire staff are all so friendly. I refer all my friends and family to this bank.
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February 2024 by Rich Mattera
I love this bank so much! Sherry, Sarah, and entire staff are all so friendly. I refer all my friends and family to this bank.
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May 2023 by Lewis Nelson
Always a warm reception and personal recognition even by new employees. Have been very helpful with all services requested of them. Atmosphere is more that of a small, home town bank from the past yet services are very modern.
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March 2023 by Hal Boyle
Sherry Key is as charming and capable as they come! Once you make in the door thru the security chamber, the atmosphere is always uplifting and professional. What’s not to love?
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March 2023 by Winston Blair
Great location, employees are well trained and very quick to help clients. Love going here
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May 2022 by CINDY PHELPS
Love this bank and the employees! They always call me by my name when I visit and are so welcoming and helpful.
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April 2022 by N Simone
Never in a million years did I expect to be treated with such disrespect at this Fidelity Bank location. I have always maintained a stellar relationship with all of the associates, managers, and staff from all the locations I've frequented in the Triad and Piedmont area. However, this location is the one exception due to the Bank Manager, Sarah Carter. All I needed to do on a routine visit was make a simple deposit, and I was met with rudeness and treated as if I shouldn't be in the building. I've been banking with Fidelity Bank for 7 years and for whatever reason, my outstanding track record as a business client meant nothing to her. I'm not sure if Ms. Carter has an issue interacting or dealing with people of different backgrounds, but perception is everything. And my money is green just like everyone else.Based on my poor experience with her, I refuse to deal with her again and Corporate needs to keep an eye on her practices when dealing with established customers (and not jumping to conclusions making them go through unnecessary questioning and checkpoints when the information is readily available). I don't have to deal with that at my other banking locations and I'm not going to put up with that here.In the meantime, Ms. Carter could benefit from some diversity training and mentorship from her executive peers on how to engage with people of various backgrounds. The fake and phony smile will only go so far. I've never been more excited to see an age when banking technology is steadily replacing in-person staff. People deserve better.
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December 2021 by Patrick Michel
Fidelity Bank has been my bank for years now. They always welcome me and any other customer I've seen there as family. And they always go above and beyond what their responsibilities are. They reached out to ME to help me handle a loan issue. They proceeded to take care of it without my having to spend the time to get it all right. In my experiences, Fidelity Bank has always been the best of both professionalism AND personal care. I can't ask for more than that! Thank you!
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June 2021 by James Daugherty
I have been banking at Fidelity for over 20 years ,I started with Janice Shelton on Battleground Ave. in Greensboro. And now at Healy in Winston-Salem for 15 years. Everyone there is wonderful and professional. Would do anything they can to go above and beyond to help you. Thank you all.
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June 2021 by Janet Sheppard
A big thank you to Fidelity Bank for their exceptional performance during the processing of information during these unprecedent times. The hard work and dedication of your employees allowed for a well ran program and I appreciate Fidelity’s continual commitment to their clients needs!
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June 2021 by Ben Porter
Fidelity Bank is always responsive to the needs of our business and was particularly helpful in understanding the PPP program and applying for relief. We couldn't have asked for better service!
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January 2021 by Greg Hareld
These are indeed trying times for all of us. Fortunately, we are clients of Fidelity Bank. We turned to them immediately once the PPP program was approved by Congress. They helped us navigate the process and we were awarded a loan. Additionally, and more importantly, they guided us through the forgiveness application to ensure we achieved success. A great group providing exceptional customer service!
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January 2021 by SPE GROUP
Awesome group of people ! Always taking care of us regradless of how simple or how difficult. Glad to be part of the family.
