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October 2023 by Jan Santiago
Racial profiling, and no diversity in the staff. All about appearances, if you don’t look trust worthy, they won’t even consider helping you. Be on the look out for an obese white lady with short hair and blue eyes, she’s definitely racist. Regardless, the bank is literally called, “First Citizens Bank” but they definitely don’t live up to the name.
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September 2023 by Helping people Thrive
This branch is nice. Well laid out. The people are friendly.
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August 2023 by Chris Ingalls
This branch is nice. Well laid out. The people are friendly.
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August 2022 by Ashley Bennett
Best bank in the county. This location specifically. Love them to pieces. Always so nice and helpful.
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April 2022 by Valentin Garcia
i saw that someone by the name of Lisa gave this bank a (1) star....and i am not saying that she didn't have a legitimate reason to do so... however, as for me... i moved to winston salem in 2013 and started banking with these folks...and have been in the office a million times...not once have i witnessed a dissatisfied customer or have I myself been mistreated...on the contrary...often times when people walk into the lobby they will greet each other and actually hold a sincere conversation... as for me. i am always cheerfully greeted...(which all businesses should do) and it doesn't feel fake. They are pleasant, always there when they are suppose to be there, courteous, professional, the gentleman that helps me with the loans and customer service has always been exceptional in his work and i have always been super satisfied....i decided to write the review on this bank, because i also have an account at bank of america on stratford rd, next to harris teeter and i recently had a very terrible experience there and it is not the first time. I wrote a one star review for them...and realized that i had never given these folks a 'GOOD REVIEW" AND THAT THEY DESERVED IT.... REGARDING bank of america, i keep that account as a Christmas account for someone....but it is not my business acccount... anyhow...stay away from bank of america and I would use the 1st citizens bank...office on trenwest drive... to me each bank is almost as an independent running business... actually most franchises are that way...and within a business with multi locations...there will be good and bad...(there might be other 1st citizens offices with bad customer service..yet i have a sense that the company has a real culture of customer service, unlike Bank of America, where their culture is mainly of bad customer service) .however....it all comes down to the people at that place.... and the folks at 1st citizens on trenwest drive , have never failed me, so i felt that i wanted to give them 5stars...just because ! .... thanks to all of you at 1st citizens! I appreciate you ! and to all you folks. (stay away from bank of america ! if you value your money! )
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August 2021 by Lisa Bullin
I went through the drive thru at this location today and the teller at the window was extremely rude to me. I gave her a check from a very reputable company and stated that I just wanted to cash it. It took a few minutes before she came back to me and she stated that she needed ID. She stated to me that I should be banking at the First Citizen Bank where I lived not in Winston Salem. Who is she to tell me where I should be banking? She was rude and her statement was uncalled for. She should be fired! I had just left the doctors office or I would have come inside and complained. I would be happy to describe the woman to anyone interested.
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March 2020 by Keon’as (Kanis)
I’ve never been to this bank before, but I was treated so well and with a smile everywhere I turned. Thank you for helping me, and being such polite and professional people. Wonderful staff!
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November 2019 by Joseph Delguercio
Always great customer service
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September 2019 by Shawn Phillips
I've never been to this bank before, but I was treated so well and with a smile everywhere I turned. Thank you for helping me, and being such polite and professional people. Wonderful staff!
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April 2018 by David Fletcher
This 1 star rating is a reflection on the employees (specifically an incompetent teller named Ann Crawford) at this branch and not FCB in general. FCB has been fantastic for my business banking needs since I opened my first business account with them in 2013. To give more detail I had a very bad experience earlier today with a VERY incompetent teller named Ann Crawford. I had made a deposit the day prior in the amount of 6125.00 and it was not showing up in my account. The deposit was made at another branch so I requested her to get the other branch on the phone to get this sorted out. I asked over 10 times and had to get this escalated to the branch manager to get it resolved. It really would have not been that complicated I still do not understand what her malfunction was. If over 6000$ of your money is missing I expect some level of a sense of urgency to get the matter resolved. I will not allow anyone to stand around when action is needed. Perhaps she needs some new training on how to act quickly to resolve issues such as this. I am not sure if she is a highly functioning adult or if this was just an off day for her but I have reached out to FCB management for her to be reprimanded in an effort to make sure this does not happen to another customer.
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October 2017 by Kirk Sanders
Commercial Real Estate Loan and banking: Les Loflin is fantastic. He has always been helpful through the entire time I had a real estate loan with First Citizens. Next time I need a commercial loan, I'm calling him again. Great commercial banker too.
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September 2016 by Julie Richards
Very nice employees at this bank
