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August 2023 by Nathan H.
Friendly people and good service. Saves time T the slopes to get equipment ahead of time. Will rent here again.
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March 2023 by Mark Murphy
First time snowboarding and they were super helpful figuring out everything that I needed. Picking up everything the day in advance made the trip so much easier. Will be back again.
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March 2023 by Todd Dionne
Outstanding service. Steve was great to work with. Highly Recommend. 10 ⭐'s
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February 2023 by Steve Smith
Very friendly service and cool place to get equipment.
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January 2023 by Kellen Lake
I know nothing about skiing or snowboarding but the owner Steven was super helpful and guided me through the whole process. Highly recommend!
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August 2022 by Catherine V Martinez
Cute and cozy ski shop with knowledgable staff. Lots of options for boards and gear.
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March 2022 by Alex Benton
Staff were incredibly helpful and made an outstanding shopping experience for my boyfriend and I. You'd be a fool to shop anywhere else.
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March 2022 by Jodi Brown
It was a wonderful experience! Very polite and helpful staff!
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February 2022 by Kyle T Webster
We had a very mixed experience, to say the least:1) Biggest negative: upon our first visit to reserve equipment, the owner would not wear a mask, despite polite requests on our part to do so, given the public health and safety concerns during Covid. On second visit, the younger male employee was hesitant to wear a mask but after repeated requests, he agreed. On our third visit to pick up the equipment, we encountered the owner again and he refused to even serve us because he did not want to mask up; he simply left the room stating, “Oh, I know who YOU all are …” This was unquestionably rude and disrespectful. We were left standing in the store wondering what to do and after a few minutes, somebody else finally came to our aid. Like many others, we know people who died from Covid and regret that a business that serves the community made us feel unsafe or ignored. Putting on a mask at the request of a customer is no great sacrifice.2) Negative: part of our equipment reservation was lost and we were delayed in leaving for our trip by almost thirty minutes while one of our family had to be refitted for all rental equipment.3) Positive: the female staff we worked with was very helpful, polite, knowledgeable. Five stars for the one who helped us directly, in fact. She was wonderful.4) Positive: the equipment was in good shape and worked very well for our needs.5) Positive: the return process was straightforward and easy.Winston-Salem is a small town. Businesses stay alive through word of mouth. I want our economy to do well and I want our local businesses to thrive, but we will not do business here again. I’m sure this will have little impact on First Flakes, and that’s fine— I want the employees and owners to have job security in these uncertain times. I especially want those employees who were helpful and courteous to not suffer because of the attitudes of some of the other staff. I also, however, feel the need to share the experience we had for the sake of transparency and in the hopes that perhaps it might convince the owner to have more consideration for *all* customers, not just those who fall into his camp when it comes to beliefs about the seriousness of this pandemic. In fact, were it not for the times we are living in, there would have been no issues with our experience, apart from the mistake with the reservation. But right now, in the midst of this pandemic, where everybody is just trying to adapt, businesses need to recognize that what might seem like a temporary inconvenience to them (wearing a mask) can make a hugely significant difference in a customer’s experience.
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February 2022 by Brian Cohen
Employees don’t comply with mask mandate. Also, I reserved rentals online a day in advance, received an email saying everything would be ready for me, and they hadn’t even looked at when I arrived. Walked out.
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January 2022 by Deborah Wright
Very friendly and knowledgeable people. They made our visit, they listen and provided us with the best equipment and the right equipment. You cannot bet the price or there professional and customer service was amazing and that is hard to find these days. Thank you
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November 2021 by Lianna Martinez
We always rent from here when we come up for our annual ski trip. Great price, great selection, and it beats the super long line on the slopes!
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April 2021 by Ann Marcum
My daughter and I had a great time for what it was... It was a warm day and the last for the season. A little disappointed in the amount of mud, but that didn't ruin the experience. The staff were polite and helpful. The gift shop was minimal but the woman and her helper working was great.
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April 2021 by John Dunigan
Very helpful staff!!! We got everything we needed at a reasonable price with friendly service and no hassle
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March 2021 by Stainles Steele
Awesome experience!! Knowledgeable staff, great equipment if you want to rent or buy. I will definitely recommend everyone to go to First Flakes Ski & Snowboard!!
