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September 2023 by JULIE RAUSCH
These guys repaired/ replaced my MK purse strap! Fixed a zipper on RL purse a yr ago...highly recommended ?!
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August 2023 by Katie Elizabeth
These guys are the real deal. I mailed in my new loafers because I wanted rubber soles added for more durability. I was hesitant because I’d had one put on before (long ago at another place) and it didn’t go so well. Not only did they answer all concerns and questions I had, they were highly professional and prompt in their responses. The sole they put on looks amazing and it didn’t alter the “feel” of the shoe whatsoever. I am very impressed with the work they did and will be a repeat customer.
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July 2023 by Ellen D.
I just had an easy purse repair done by them. They only changed a handle frim one purse to another. They charged an exorbitant price. They wouldn't even talk about how ridiculous charge i would advise everyone to boycott. I know i will! I'm telling everyone!! Don't go there! Your comments leaves me speechless as a senior
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June 2023 by Kay H.
This used to be a great repair service. Last time I took a boot in there that needed a quarter inch wide strap stitched back together. I was told $15 minimum! I did NOT get the repair done!
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March 2023 by Elizabeth S.
Very knowledgeable staff. Great service. Drop off and pick up of boots to be resoled was quick. Price to resole includes leather conditioning, too. Would use them for any shoe repair needs in the future - very dependable (which is hard to find these days!).
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March 2023 by Gwendolyn Jacobson
They did a wonderful job fixing a favorite pair of boots of mine. Very reasonably priced.
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February 2023 by Barry C.
Recently got a pair of Thursday captain boots these guys did a recraft on back & it was such a cool 1 of 1 type expertise I am so happy to have had. I had already started watching their YouTube channel & then when I needed a cobbler I was honestly exited & while talking to Tony I probably sounded like a fanboy but amazing all the way around!! I added a pic of the bottoms which T recommend we use & another of the heel. This looks better than factory & if you wanna own a fine crafted pair they have 4 locations & make it super easy.
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February 2023 by Liz Applegate Harkey
I took my two-tone Chanel ballet flats from 2006 in to be cleaned, dyed, and to have the heels replaced. I thought my shoes were beyond saving but worth trying to fix considering the cost to buy a new pair. I am shocked at how well they restored my shoes. They look brand new! I couldn’t be happier with the outcome. Thank you!
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February 2023 by Robert Okray
Wyatt & dad do excellent work. I sent in my 30 year old doc martens for a re'craft and I couldn't be happier.
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January 2023 by Joseph T.
I took a couple of pair of shoes into the Country Club road facility. The fellow at the counter was simply rude. He behaved as though I was a bother rather than a customer. I won't be back and suggest to others that there are better alternatives in Winston Salem
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December 2022 by John Villines
I reached out via email, seeking guidance on repair of a pair of Frye boots, and I received a prompt reply from Tony Wyatt, asking me to send more details and a photograph of the harness boots. He communicated back-and-forth and helped me with the situation, actually recommending a different route for me to go. Exemplary customer service!
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October 2022 by Amy Cox
Very kind and knowledgeable. Professional to the max. I took my first pair of Birkenstocks sandals to them for repair and they taught me so much I did not already know about how to care for them. I greatly appreciated their kindness and transparency in the wake of my ignorance about the care of my sandals. Highly recommend. I’d definitely go back without a doubt!
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June 2022 by lee griff
The left boot build ups for two different pairs of Frye boots have left me amazed! I haven't been really able to wear them since I had my hip replaced a year ago. Now my legs are "evened out," making things a lot easier for me! Thank you so much!
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June 2022 by Carl T
Took 51 days to get my shoes back. I took shoes, two pair to repair, replace heels to the Durham shop. They sent them to this branch and to an independent contractor, Teri. Brought in two pairs of shoes with heels broken down. They stated they would send to other branch to a specialist independent contractor who could repair. Communication with the independent contractor, Teri was negative, she refused to state when shoes would be done, lots of excuses, death in family, vacation. Tobias, boss of the Durham branch passed on the information that I threatened to stop payment on the Mastercard expense, which I did for one day only, and it never took place. They did not state and would not state when the shoes would be finished, so I had to purchase another pair of shoes. They did not leave a message to tell me shoes were finished, I had to call. Lots of excuses from all employees, that they tried to leave a message. I switched phones, so only an hour of one day would I not be able to recieve messages. Finally, 3 out of 4 shoes had flaps of material which had not been glued down, so I needed to do this myself. I take the time to make this complaint because I want to warn others of the poor communication, work and attitude of people at this company.
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May 2022 by Elizabeth Davis
So kind and helpful! Will definitely be coming back with any future shoe repair needs.
