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January 2024 by Awessa C
Great customer service
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December 2023 by Terrie Gwyn
Very helpful staff
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November 2023 by Candace Keever
Love this store inside hanes Mall! Friendly, knowledgeable, helpful associates! Always available to answer ur questions and let u know about get deals, and new merchandise! Phil is a fantastic manager!
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October 2023 by Matthew Newell
It's game stop
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August 2023 by James Garcia
I’ve know Phil for the longest time and he is an awesome person to deal with. He treats everyone with the utmost respect that anyone could ever wish for. If I could do more than a five star rating I would. Forever a customer and friend!!!
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August 2023 by Alex Loehn
Always helpful staff trying to get you the best bang for your buck. Decent selection. Knowledgeable staff. The gamestop pro membership or whatever has proven tricky, as I am having to merge 3 accounts because of not being able to change password or log into them, and recently purchased both the ps5 and Xbox series x. Still, not many other choices for games in a game store environment (I mean ordering online is a thing and Walmart or target, but the atmosphere there isn't very game oriented). The power up member ship does come in handy on website, as their inventory is enormous and the clearance/sale stuff is always being updated, as well as discount with pro membership gaining additional discounts.
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August 2023 by Gregory Lambert
I have been going to this location for well over a decade. I have seen multiple managers move up and to different locations. I always receive great service here regardless of whether I call in or walk in. Employees always eager to help even if I am just looking around. Everytime I am in the store and someone walks in I always hear warm and friendly greetings. I will continue to frequent this location. Thanks everyone for your courteous and helpful services.
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August 2023 by Billie Mason
Been dealing with Phil since my 17 yr old was a boy and every store he has been at he has treated us with the utmost respect to a fact that we consider him a friend and not just a worker at a store (even attended is wedding) because of him I’ve become acquainted with about every employee in the Winston are…they know me by name as I walk in the store. If anything video game related I need to know he is my go to guy. Even when we’re near a store that he’s at I have to stop in (even when games are not on the agenda) just to joke around. Love this store and forever a customer
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August 2023 by Michael Reavis
I go to this store often and find it to be well stocked and the staff to be welcoming to all customers. The Manager and his staff are well informed and take time to engage with everyone and keep us up to date with offerings and games. Not all Gamestops are such a friendly environment for gamers.
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August 2023 by Keith Tschorn
This is by far the best GameStop in Winston-Salem. The staff is always friendly and the manager Phil always goes above and beyond whenever I need help or suggestions. I hate going to the mall but I make an exception if I need to go to a GameStop. Shop here with confidence. Best GameStop in Winston.
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August 2023 by James Maye
Racially profiled by employee. Will definitely contact game stop corporation for these actions!!! I hate that my kids had to experience ignorance!!!! Will not spend my hard earned money here. Zero stars!!! When inappropriate comment made by game stop employee he called mall security on my wife and I identified us as I black couple!! When calling to speak with a manager we talked to the guy who profiled us (Phil) hung the phone up on my wife.
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August 2023 by Jaleesa Bartley-Maye
The manager racially profiles my family by insinuating that we would steal merchandise by existing while Black. When we brought this to his attention he sheepishly weaponized mall security satating that a "black couple" needed to leave his store. As a POC I would hope that Phil the manger behind these actions would be more empathetic, but know he was more bigoted in his response. Shameful. Enter at your own risk.
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July 2023 by Michael Mayhew (ARavenNamedPo)
Bad customer service. Unfriendly staff. No selection for being in a big mall.
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June 2023 by Aaron Duncan
Very awkward encounter at register when trying to ask about returning my Xbox Series S that I bought less than 2 weeks ago and bought the 2 year warranty
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May 2023 by Riley Coble
Good stock - found a figure I had been looking for and snagged him! The store was very clean and organized. Alex was very helpful and I enjoyed chatting with him. Always had a good experience at this location even when I was much younger.