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March 2024 by Lorrie Earnesty
Outstanding service and wonderful facial!
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March 2024 by nicola lindsay
This review is just for the front desk Supervisor Niecy! She was very professional helpful. She apologized for other staff not being so patient and emphatic.
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March 2024 by Jeremy Demmitt
After numerous text messages confirming my appointment, they called and cancelled my appointment less than an hour beforehand.Terrible customer service and planning.
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March 2024 by Eric Lynch
The massage really exceeded my expectations. Though I don't get massages that often, I can say that this was probably the best that I've gotten.
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March 2024 by stephanie smith
Michael is Magic!!
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January 2024 by Pat Newman
Excellent massage and very nice therapist Danica!
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January 2024 by Lorri
The massages are fine but DO NOT sign up for the monthly service - did it and was fine till you want to leave. Called in to cancel mid 2023, each time it "didn't go through and the clock was restarted", did it at the desk in the office (will leave mgr who does it a note) finally had them remove credit card and last month they credited my card 3 months of fees. Guess what Jan 2024 the deleted card was again charged and I was told cause I left mid December and calling in I was told there is nothing I can do.
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December 2023 by lisa michael
Best massages and facials!
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December 2023 by L B
Chantel was amazing. Very respectful and made the experience comfortable. Will be scheduling another appointment with her!!
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December 2023 by Swagyy .Z
First time ever!! To the front desk to the massage from Jessica was awesome! Really turned my day around, will be seeing you all soon! Best hour ever
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December 2023 by Isetta Coakley
Very relaxing atmosphere.
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December 2023 by Kelly Cox
Alexander was very knowledgeable, attentive, & listened to all my concerns. The staff at the front desk were welcoming & friendly. I will be returning!!
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November 2023 by Deanna Williams
Provider was 20 minutes late service was inadequate. Esthetician spent most time cleaning tools. One never had facial where tools were used instead of hands, secondly if this is your method clean after the hour service that I paid for. She spent literally half the time at the sink.
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October 2023 by Vicky Stamey
Facial experience was above and beyond expectation. Very relaxing and included a wonderful head, neck and shoulder massage.
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October 2023 by xochilt Guthrie
I had an appointment scheduled for a microdermabrasion on 10/11/23 @ 9:45am. I Arrived 8 minutes late due to an emergency. I was told by the esthetician which was very polite, that my services will be adjusted, and that I had the choice to either reschedule or continue the services but without the massage and extraction, so I decided to reschedule.I proceeded to the front desk and I was told that If i reschedule I would be charged 50% of the service. I inmediately reacted surprised since this was not a cancelation - I arrived within the timeframe and there is no indication on the terms and conditions specifically. The 2 ladies on the front desk have lack of customer service and no professionalism. This was my first time at Hand and Stone and I would definitely not recommend. Employees have no empathy at all. I was also told that the Manager Shericka will contact me in regards to waiving the fee, but I stil have not received a call.
