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October 2025 by Paisley Hodge
My boyfriend and I began designing our engagement rings in August. Gracey told us the process would take about four to six weeks. During that entire time, she repeatedly told us everything was fine and on schedule. What we later learned was that the jeweler had informed her multiple times that the ring we designed could not be made as planned, and she chose not to tell us.
We spent months believing everything was progressing normally because that is what she said. It was not until a week before my boyfriend was supposed to propose that he directly asked if everything was still okay, and only then did Gracey finally admit that the ring was not going to be ready and could not be made. Her last-minute solution was to offer us a plain gold band.
She also misrepresented the situation to her managers, claiming she had been in regular communication with us about everything. In reality, my boyfriend only received one text message from her the entire time and had to physically visit the store week after week for updates. Which she told him everything was fine and progressing normally. We both even visited the store two weeks prior to this where she still told us everything was fine and did not raise any concerns to us.
When we spoke with the head manager, Brandon, instead of addressing the situation or holding anyone accountable, he told us his priority was to protect his employees. His response was dismissive and unhelpful.
Eventually, Helzberg sold me a ring from their showcase that kind of looked like the one I had chosen, but it was not the custom ring I was promised or paid for. While I technically ended up with a ring, it came at the cost of months of unknown deception, stress, and poor communication.
To make matters worse, the day I had to return to the store to pick a new setting, a visit that would not have been necessary if the process had been handled honestly, I was rear-ended in a car accident and suffered a back injury. That day only happened because of their repeated mistakes and dishonesty.
Every part of this experience was unprofessional and mishandled from start to finish. The way we were treated, spoken to, and disregarded was unacceptable. Every time someone asks me where my ring is from, I will tell them the truth: Helzberg Diamonds, and do not go there.
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September 2025 by Guadalupe Hernandez
Gracie was very helpful and honest which made the experience much comfortable & less intimidating. Definitely recommend for your jewelry needs!
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September 2025 by Diane Stowe
The ladies in your store were wonderful!!! Ms Deb !!!!! I love it when you go into your store the associates know you by name and always willing to make sure your inspections are up to date while cleaning my jewelry.
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September 2025 by The Realwriter
This group made this such an easy deal, after work and I appreciated it.
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September 2025 by Katie Paddock
My husband dropped my wedding rings off today and my band looks worse than when we brought it in. We paid extra for the warranty and get them serviced every 6months. We recently moved from out of state and this helzberg location was disappointing and overall a bad experience.
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August 2025 by Tiffany Benitez
Enjoyed our experience because of Gracey! She’s wonderful & super helpful!! ❤️❤️
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August 2025 by Karah S
Had a great experience, Gracie was super helpful!!
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August 2025 by Vikash Patel
Miles and Joyce were great help.
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August 2025 by Kurtis Leocata
Amazing service from Gracie, the assistant manager, should be promoted to manager!!!
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August 2025 by Jamilika McRae
I had the absolute pleasure of being helped by Ms. Deb, and I can honestly say she went above and beyond to make my experience exceptional. From the moment I walked in, she greeted me with warmth, professionalism, and genuine care. I came in with a concern about my ring, and she handled everything with such grace, patience, and attention to detail that I immediately felt at ease.
Not only was Ms. Deb incredibly knowledgeable, but she also took the time to explain every step of the process and made sure I was completely satisfied with the outcome. Her commitment to excellent service and her passion for helping customers truly shined through. It’s rare to find someone who treats your concerns as their own, and that’s exactly what Ms. Deb did.
Thanks to her, my ring looks even more stunning than when I first got it. She turned what could have been a stressful situation into a smooth and even joyful experience. I can’t thank her enough and highly recommend asking for Ms. Deb if you want top-tier service with a personal touch. She is truly a gem! I can’t forget about Nikki and Ms. Joyce either 10 out of 10 exceptional customer service.
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August 2025 by Gracey Wilkins
So elegant, so professional, kind people. Honest prices! High quality jewelry!
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August 2025 by Mario Mandujano
Came in for a simple ring clean. Was very straightforward. Helped by Gracey, she was great!
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July 2025 by Jessi Gammons (Callaway)
Gracie was great to work with. She answered all our questions and helped my husband find a beautiful chain to order since we couldn't find what he wanted in store. I forgot my helzberg card and she helped with that too!
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June 2025 by tyler mays
Miles Engram was a knowledgeable and personable jewelry salesman who made the shopping experience both comfortable and enjoyable. He had a great eye for detail, offered honest advice without being pushy, and clearly knew his products well. Whether I was browsing for a gift or something for myself, Miles always took the time to understand what I was looking for and helped me find the right piece. His professionalism and easygoing demeanor made him a pleasure to work with.
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June 2025 by Solo_ Jay
I had an amazing experience at thanks to Miles Engram. He went above and beyond to help me with a ring his knowledge, patience, and attention to detail made the whole process smooth and stress-free. Whether it was helping me choose the right design or making sure the fit was perfect, Miles genuinely cared and made sure I walked away happy. You can tell he takes pride in his work and really listens to what you need. I highly recommend asking for him if you want excellent service and someone who knows their craft. Thanks again, Miles!
