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March 2024 by Gordon Cranfill
Excellent Service by Lisa. helped us over and above what we have seen everywhere else
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March 2024 by Jared Shafit
My wife and I bought our set of living room furniture just over a year ago from Lazy Boy. We were so excited about our new home and new furniture set. That was until we actually got the furniture and we’ve had problems with every piece since then.The recliners have had to have legs replaced 3 times because they drilled the hole at an angle, and the center support leg on the couch has now come lose and doesn’t support the couch anymore with any confidence.The company name is fitting, the workmanship is lazy, and boy am I tired with the customer service they have provided. It'd be nice to be able to relax on my couch without a worry of it collapsing at any moment.We waited on the phone with the repair line for over 3.5 hours, then when we finally talked to someone, we were told it’d be 3 weeks before someone could come fix our furniture.My mother in law owns the same couch, she has the same issue with the center leg… definitely won’t be buying any furniture from here in the future. Save your time, and save your money, shop anywhere else.
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February 2024 by Sarah Wooten
Knowledgeable and helpful in choosing chairs to met our needs.Update: Do Not Buy Chairs from Lazy Boy. Worst chairs and most expensive Chairs we have ever purchased .The chairs that arrived at our home were not the chairs we sat in at the showroom.Customer service is poor!If you are set in this brand look elsewhere for more affordable prices. We found the same chair for 40% less
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November 2023 by Jane Morgan Smith
LA-Z-Boy had a great selection, reasonable prices and very helpful staff. Can't wait to have the new furniture.
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November 2023 by Eddie Darnell
I bought a recliner in March that does not sit good at all. I am a small person and bottom out when I sit down. Back support padding good on right side and very little on left. Please think hard before buying from them. I forgot my 30 year old recliner sits much better.
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November 2023 by Jeff Jackson
Special ordered a leather recliner but the color was not what I really wanted. The sales staff was upset and preasured my acceptance which further upset me as well. I grew to like the chair for its comfort but the experience not so much. I will not be shopping at Lazy Boy again. Too stressful!
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August 2023 by Donna Eskridge
Jason did a great job. He was very friendly, answered questions we had and gave us plenty of space when we wanted to just look on our own.
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August 2023 by clayton williams
Be advised that you can not shop here and leave with a recliner.. it must be ordered. Also..the price on the items does not reflect a $35 fee for them to order the chair you want. Guessing it is a gallery because you go there to look..not actually shop. Consider Rumples in Elkins instead.
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August 2023 by jessica lawson
The salesman was helpful and informative. Created my perfect living room collection from various piece’s throughout the showroom. Then brought it all together with the incredible fabric swatches options!
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August 2023 by Craig Zinn
Jason was excellent to work with. Patient as we went from one decision to the next. Checking prices four times. Helped us in numerous ways for over four hours always respectful always with a smile and stories. And a thank you to his boss who helped us in the end. Was worth the ride to Winston Salem
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August 2023 by Natalie Murdock
Don't make my mistake. Custom ordered sect sofa. Have called store Mgr several times as well as corp. Have never resolved. Do not EVER order from them.Costly mistake and im stuck.
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August 2023 by Wanda Southard
The lady that helped me really helped more than she knew. I went in there and told her what colors I was using and she created the best looking fabric for my living room. I would definitely recommend them!!!!
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July 2023 by Alyce Scott
Sales person was informative and helpful but not pushy. Happy with product.
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July 2023 by Alyssa Brust
It was our first time purchasing furniture from La-Z-Boy — Great experience! **Lavena was extremely knowledgeable and showed us items that met our wants/needs. We decided on the living room items we wanted and even added a swivel base to our new recliner! **The manager was very friendly and helped us with the checkout/financing process, which was quick and easy. **The delivery team put everything where we wanted it and were in and out in no time. I highly recommend and will be a repeat customer!
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June 2023 by Kathy Cornatzer
We’ve had a long history of having La Z Boy furniture due to comfort and quality as well as visually appealing. The shopping experience was great with Lavena Hiatt, our sales representative. Great prices on sale. Quick careful delivery
