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January 2024 by Izaya Pantovich
I recently had the pleasure of visiting Let's Pet, and my overall experience was positive. The staff was welcoming, the service was commendable, and the store boasted a diverse array of animals and products. However, a couple of issues gave me pause during my visit.My primary concern arose when I purchased a Zoo Med humidifier, only to discover later that it didn't work. Comparing prices, I found the same product brand new on Amazon for $74, while I paid $80 at Let's Pet for it used. It would be great to see Let's Pet align its prices more closely with online competitors to offer customers better value for their money.To compound matters, the humidifier I purchased turned out to be faulty. Rectifying the situation required an additional $10 payment for a functioning replacement. While technical glitches can occur, it would be beneficial for Let's Pet to implement thorough quality checks on electronic items before they hit the shelves.The inconvenience peaked when I had to wait for the replacement humidifier. Timely exchanges for defective products are crucial to customer satisfaction, and I hope Let's Pet considers ways to expedite this process in the future.Despite these hiccups, I want to highlight the positive aspects of my visit. The service was excellent, and the staff's friendliness and willingness to assist were standout features. The variety of animals and products also made my time at Let's Pet enjoyable.In conclusion, Let's Pet offers a pleasant shopping experience, but there is definite room for improvement in pricing transparency and quality control for electronic items. With a few adjustments, Let's Pet could easily become a top-notch destination for pet enthusiasts.
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December 2023 by Fisher Bray
The shop isn’t horrible but I have definitely seen a lot better. I have purchased over 20 fish from here, unfortunately learning to expect around a 50% survival rate. I have seen multiple sick fish on sales floor and when asked about them still being displayed was told “they’ll be fine in a few days.” Water parameters always coming back perfectly fine, I drip acclimate with sterile bucket, heater & drip line to assure all parameters are the same before adding to the tank, or quarantine system from what I have learned. I heavily recommend quarantining.I am new to the area so I am unsure of where to buy fish but have definitely learned now. Yes they were cheaper but would rather spend extra to know my fish are healthy and no risks to my other existing healthy fish.
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November 2023 by Levi Bennett
I've tried to give this place a chance and repeatedly have been disappointed. The fish tanks are awful... Disgusting and have WAY to much detritus. Not to mention they are overstocked like no other store I've seen.The $5 minimum for credit card was the last time I'll go in there. I buy there often and yet when I want some stones ($2.99) to finish my aquarium they refused.That's poor service and bad management. I would have stocked my tank from this store but instead they refused to let me buy $3 in rocks to finish my build.So instead of letting me buy the stones they forewent my monthly business and the potential $200 in fish I was going to buy this week.
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September 2023 by Hailey T.
Should'nt even give a 1 star. This place is sooo sad. The fish are as big as the tanks. Some can barely even move. It's a mess. Smells like pee.
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August 2023 by A
I went there today and was happy knowing ALL animals, birds, reptiles, and fish were WELL TAKEN CARE OF and PROVIDED FOR. Staff were exceptionally helpful and answered questions correctly. The guy who helped me in the fish department went over and beyond by helping me out with tank mates for my established aquarium. The quality of the products sold was Great. The ? of the fish products were within reason and are lower than some pet stores in this area. They have a wide range of used products, as well and label the aquarium(s) whether they leak or not. What’s Not to Like about this Exquisite store?? I found it to be a Quality pet store that cares about their pets & customers. I will definitely be back. Thank You Staff for all the support you give to these critters and the amazing customer service.8-7-23I returned to this pet friendly store to get more aquatic plants for my aquarium and was welcomed by 2 great associates who helped me find what I needed. A nice young lady who gathered my plants and helped me find the necessary nutrients without copper added as I have loaches in my tank and she went and found a nice guy who was also knowledgeable and found a tetra brand on sale without any copper added. I was more than pleased with the customer service. Also, some one had questioned me in regards to having dogs in the store so I mentioned this as I was checking out, I was told with a smile “We love that! As long as the dogs are on a leash, it’s great.” So to answer your question: Yes, you may bring your dog in to the store with a leash and they would love to see your dog.
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June 2023 by matthew mabe
This may be up to “standard” but ball pythons do not wanna be co habitat dont come shop here go to a exotic pet shop the care for the other reptiles are terrible better yet they have spider ball pythons known for there disorder “star gazing”
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May 2023 by Richard Tims
This little pet store has EVERYTHING including 2 beautiful resident birds. They have a cockatoo and a blue and gold macaw. We have been getting snake food here and their selection is amazing. This includes small pinky mice all the way up to jumbo rats. They have both live and frozen snake food available. Their service is top notch and they also have a great rewards program. Great Job Let’s Pet!!!
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April 2023 by madison roland
I'm hoping to get some in sight on why the animal's here are completely neglected. Snakes with no beds just paper, and multiple to one cage, fish in extremely small aquariums that are dirty, mice in stressful situations, dead fish on the floor? Do better or shut your business down.DO NOT GIVE THIS PLACE YOUR MONEY.
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April 2023 by Thomas Marpes
Great mom and pop store locally owned. Outstanding customer service with extremely knowledgeable staff. They have the best prices on live and frozen feeders as well as insects. The variety is very impressive with fish, reptiles, small animals and birds. They even have a preowned section. Always my go-to store.
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April 2023 by chino cochino
Decent selection for a mom n pop type store, decently priced pets ( birds, rabbits and fishes etc). Both times I went, employees were somewhat stand-off-ish. And don’t seem to have the basic skills needed for a customer service based job, don’t take it personally as they were that way with nearly everybody that came in. The 2 employees i interacted with both times I visited were knowledgeable about their product and store.Be aware of the store policy where fishes above a certain price are not under a warranty but cheaper ones are( to those accustomed to petco /pet smart policies) We bought one for about forty and was told about this stores policy.
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March 2023 by Mindy Leonard
So, can I just say that I live this pet store? I absolutely love this particular store. They have lots of different pets. From bunnies and guinea pigs and hamsters to amazing birds, fish and reptiles. Always friendly and helpful. You can tell that they really care about the pets they sell. They also have some really awesome birds you can visit with. I really love pet stores like this. Locally owned, not a franchise. Also they have great prices on supplies ??
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February 2023 by Jonathan Ramsey
The staff there are rude, and they sold me a used filter for a fish tank that had a frayed cord. The fish are in horrible condition, with green water in their tanks. Don't go there. The store has unfortunately gone downhill. I haven't been back since 2020.
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February 2023 by Ren Calamba
One of the few places you can go in the area and get pre-owned fish tanks. Decent selection of items, and some different stuff from what you'd normally find in the big box stores. I plan on getting a used aquarium from them and trading a couple of used reptile tanks.
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February 2023 by Alexander Mabe
Do NOT spend your money here. All of the animals are abused and not kept well even for pet store standards. This place is absolutely vile and should be shut down completely. If you love animals, do not step foot in here.
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February 2023 by Nathan Explosion
Awful service , walked in for mice and was stunned at the disorganized mess the place is , had 20 people standing around waiting to pay for their stuff , while the cashier is training someone, awful time to train. Won't be back.
