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October 2023 by Melody Weigel
I’ve always been very brand loyal, most of my closet is Loft. I’ve recently relocated to the Winston area so this is now my home store. I’ve been disappointed by the customer service during each visit. There’s a pretense. Is it related to body diversity? Do they have a perception of their brand that’s unique to every store I’ve ever visited? Dunno. But helpful or kind they are not.
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August 2023 by Suszy_q
I am mainly an online shopper, but this Loft store has changed my mind and I will definitely come back for in store shopping! I was asked at least 3 times if I needed help, at least 4 or 5 times if I wanted to put something in a fitting room… in short, so much amazing customer service is to be had at this store. The sales associates are truly amazing - they were all very busy too because they were moving clothes from the main area to a sales area, but had time to make sure that I was being helped. Definitely recommend this store not only for their amazing clothes, but for the great help they were to me- even when I was in the fitting room I was checked up on to see if I needed a different size. Great job Loft!
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February 2023 by Teena Parsons
Love shopping at Loft. Had a great sale today. Sales associates friendly and helpful.
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October 2022 by Lori Zimbro
I stopped into Loft at Thruway today on a whim. I was greeted as soon as i walked in. While browsing I was asked several times if I needed help with anything. I found a few pieces to try on, one of them was a fabulous dress. While in the fitting room I was assisted by a wonderful sales associate named Bridget. She was so sweet and helpful, perfect customer service. I bought the dress and 2 great sweaters. This was honestly the best experience I have ever had shopping at this location. Everyone was so nice and welcoming but Bridget by far absolutely made my day. She is most definitely an asset to Loft!!Thanks again from a long time customer.
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October 2022 by Erika Ammons
Would like info
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June 2022 by Megan Voltz
Nice store but check your receipt before leaving & advocate for yourself! My bill was wrong twice - it wasn’t intentional, but I ended up paying more just because I didn’t have time to have it corrected a second time.
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June 2021 by Keith Creeson
Good service friendly staff
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May 2021 by Peggy H.
Loft has become my go to store for well made business casual. They fit me well and are stylish without being trendy. The staff here has always been helpful. I cannot fault any store for their Covid precautions... unless they aren't taking any. The pandemic has killed over half a million people in this country and left many others with lingering, disabling side effects. If they told me to switch out a mask, I wouldn't mind at all. Thanks to the staff for doing what they have to do to keep themselves and their customers safe.
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January 2021 by Christina Bobo
Love this store! Always so clean and organized! Friendly and helpful staff!!
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January 2021 by Teresa Bobo
Great store with friendly associates!
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January 2021 by David Murphy
Nice place. Very clean
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December 2020 by Jenna L.
There is a difference in being cautious about covid and being ridiculous. This location made my mother use one of their medical masks because they didn't approve of the cloth one she had that covered her nose and mouth. I didn't realize they were also medical professionals at this location. As of 12/23 .055% of Forsyth County residents have died with (not from) covid. So frustrating...don't treat customers like they have the plague.
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November 2019 by Elizabeth Snyder_baldonado
Nice, liked everything about this place. It's got an upstairs, too, that's open in front so you can feel connected with folks, or just sit back by yourself if that's what you need. Good folks, very friendly & helpful.
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September 2019 by LaToya Cheek
Lindsey provided exceptional customer service. Thank you for a great shopping experience!
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August 2019 by Kristina Morris
Favorite place to shop for clothes!