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November 2023 by Sara Hemric
It was easy to get an appointment. I called and received an appointment that day and my service was completed quickly (about 2 hours). The staff explained the process and that the service was covered by my assurion insurance (no charge). I would highly recommend this business and will use them again!!
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November 2023 by Tracy Ball
Just wanted to leave a quick review fir this location. After two visits to another location, walked into this store and immediately had two reps to help me. Was able to finish the set up and transfer of contacts and pictures and was walking out the door in less than 10 minutes and at no charge. Very professional and friendly staff.
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November 2023 by David C.
Stay Away,Went in today - friday Nov. 10 at 12:45. The two techs were incredibly rude and arrogant. The first gave me an earful for "yelling" which was simply calling out to see if anyone was in the office after I had come in to find no one. The second informed me that I shouldn't even be there because he had told me that I needed to file an Asurion claim. However, as I tried to explain to the arrogant young man the message left on my phone by the person who actually worked on my computer had asked that I contact him. I was told that he would be there today - but of course he wasn't. This used to be a good business - but they have hired really badly.
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November 2023 by Baneta Sutton
I went into the store on 10/3/2023 around 12pm to see if I could get my Samsung S22 Ultra screen fixed because it was cracked and glitching. I was told someone at the store on Stratford Rd in Winston Salem would be able to fix my phone. I do not have insurance, but I have a protection plan in which I would have to pay first and then be reimbursed. A man working there looked at my phone and said that it would be $325.00. I told him I would be back and he said ok and that he had a few screens left. I went home and made an appointment to come in 2 days later. However, I called the next morning to see if I could come in a day before my appointment and was told yes. So I drove there within 30 minutes expecting to have my phone serviced. To my surprise and disappointment I was told "I'm sorry, I can't help you." I told the man that I was told the day prior and 30 minutes before I got there that I could bring it in to be repaired. He said "I'm sorry, I can't speak for whoever told you that, but we won't be able to help you." I told him I had the money to pay for it and I literally just called and someone told me to come in they would fix it and he said "even if you have the money, insurance claims come first and we can't help you. We only get those screens, maybe 1 every few months." I then responded, "I was told twice that you can repair my phone, now I am here and you turn me away. You are not sorry and I need my phone so that I can work" and I walked out. I am not sure what the problem is and why I was turned away, but I had the money and was willing and ready to pay. This is bad service. I am still without a phone. You have on your site that this business is of honesty and integrity, but this is the exact opposite. I would appreciate it if this is somehow rectified.
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November 2023 by Vaden Allen
Very pleasant staff, very knowledgeable, efficient, fairly priced... all at a speed that seemed impossible! Don't let the humble appearance of the facility detract from the professional service that makes this business shine! Highly recommended!
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November 2023 by Ian Luecht
Had to visit uBreakiFix in Winston Salem because I dropped my cell phone out of pocket and it shattered the top glass on my Samsung S23 Ultra. I picked this repair shop because they were an authorized Samsung repair shop.They were able to get my phone fitted with a new frame and screen on my phone in about 2 hours. Techs were really nice and did well expectation setting so I understood time and what the work was they would be doing.I highly recommend this shop for your phone repair needs.
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September 2023 by Kelly Ward
Adam was the best. He was very thorough in explaining my insurance coverage for my phone screen and advised me on a new phone screen protector. I put a claim in on Sunday and had time on Wednesday to go by there. I dropped off my phone and they said 2 hours. They were right on the money. Highly recommend. Thanks so much.
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September 2023 by Kecia Puckett
Customer service was great! Adam was very helpful they took care if what I needed on my broken phone in a timely manner. I will come back if needed and will definitely refer others. Keep up the great work guys.
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September 2023 by Mike Anzia
You know those commercials with retail employees that are both unrealistically friendly and knowledgeable? These guys... are those people. Like, my goodness, they're amazing. After a lifetime of dealing with retail workers that put 0% effort to answer a single question, these repair shop employees have given me hope for the future!You would never expect it either because the outside looks like an old, small, sketchy building. But once you walk inside it's...it's...magical. They genuinely want to help people. I'm tearing up just thinking about them again.
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August 2023 by D Jennings
Device troubles are stressful, and there's no way around that. The guys who worked with me today did the best they could with a phone that was better off being replaced. They tried, and wound up doing a data transfer for me on a device I purchased at Best Buy. They didn't charge for diagnostics, the time it took to tinker with my damaged phone, or the data transfer.Dan, the manager man, and the two younger guys working for him, Matt and Adam, are all personable, professional, and honest. I'll be going to them with any future technical difficulties.
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August 2023 by Mikah Gottschalk
Five stars is not enough. Not only did they fix the devices super quick they also told us about the warranty the phone was under so it was done at zero cost. Gave us a one year warranty on the fix itself and I cannot express enough gratitude for these guys. 100000000/10 I won't go anywhere else.
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August 2023 by Brenda Rapley
I was extremely pleased with the service provided by uBreakiFix. The representative was very professional, knowledgeable, helpful, friendly, and expedient. He kept me updated about the progress of the repair. I would highly recommend this business.
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July 2023 by Zan Echelberry
One of the best screen repairs experiences I've ever had! They had my phone done in less than an hour. They were incredibly polite and respectful! Also great conversation when waiting for your phone to get fixed!;
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July 2023 by john sensback
I had a swollen battery issue on my pixel phone. I called and they had a battery available. It only took a few minutes to check me in which was great as i had some errands to run. The phone was promised in 2 hours. It actually took only one. My phone actually seems to run better which tells me that my battery may have been bad from the beginning. Friendly folks and great service. If i have a phone issue again this is where im going.
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July 2023 by Dolores Galloway
Adam was the person that helped me. I had a problem with the insurance that took a couple of hours and he was very patient with me while the insurance was trying to fix the problem. He did a great job with the phone.
