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October 2023 by Krystal Perry
They were good representatives and value there customers.
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July 2023 by Frank Meeks
I bought a pair of New Balance shoes in May of 03. After a little over a month and a half one of the shoes developed a squeak. After searching and trying to rid the squeak, even to the point of taking the shoe to a repair shop, only to find out that there was no way to stop it.I contacted customer service at their home office and explained my problem and with the the help of the store manager they were willing to exchange my shoes for another pair.This to me is a good example of what customer service is and how to be treated by store management.
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July 2023 by J Mc
Very happy with the shoes I bought here.If you are worried about getting shoes that really fit and are really good for your feet, go to this store!The personnel used a machine to measure my feet, even the arches. They also watched how I walked to help recommend certain styles. After several weeks of wear I am still 100% happy with my purchase.
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June 2023 by Gerald Mock
Went into Winston Salem store with my wife to purchase shoes on May 29th. We weren’t greeted and know one offered assistance. 3 white guys came in at the same time and were greeted and assisted. This really offended me and my wife to say the least. This was totally out of character for this store. I’ve been here several times and purchased from them on several occasions. Please don’t start this practice and lose your customer base, whether discriminating or stereotyping it’s not good regardless. I’m and older mature man in my late 50s and wear new balance on a regular from 550s to the 990s. So you know I spend good money with your company. Hopefully it will be better experience next time. Disappointed!!!!!!!!
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May 2023 by Robby Wright
We went here to get my wife a new pair of shoes. We like New Balance because they are available in wide sizes. The young lady that helped us was wonderful and took her time to make sure we were happy. We ended up getting four pairs and are very happy. A hint: take a look at the 847 series for everyday kicks.
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May 2023 by sandy
EXCELLENT SERVICE!Friendly, extremely helpful!Most comfortable shoes I've ever bought! I highly recommend this store!
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February 2023 by rusty shackelford
Very clean, great staff but I can get their shoes next door at the Rack Room buy one get one half off, might want to take a look at pricing model and or location?
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October 2022 by Matthew Scott
Great Store. I do miss some of the old styles though, wish they would have more shoe selection rather than clothes. Still Solid
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August 2022 by Seth Wardlaw
I came in the store yesterday looking for the new balance 997 but they unfortunately didn’t have them. However, the guy that informed me of this didn’t just brush me off because they didn’t have any in stock, instead he offered me some options to finding them and even gave his personal opinion on the shoe as he owned a pair. I took a quick look around the store before leaving and found another shoe that I liked and asked if they had my size. The employee was able to tell me for a fact that they didn’t off the top of his head which was nice as I didn’t have to wait for him to check the stockroom. My experience could’ve ended there but he offered to look up when they would restock and even showed me different color ways of the shoe. Some of the color ways were yet to be release so he even gave me some insight on how to secure myself a pair on release day as the particular shoe I was looking for tends to sell out quickly. I really wish I remembered his name (he was a younger guy maybe late teens to early 20s blonde-brownish hair maybe) because the level of customer service I received was beyond any other shoe store I’ve been to.
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July 2022 by Cody
Had a great and pleasurable experience at this store today. Miranda was the employee who helped me and she was fantastic. She was so knowledgeable and helpful by explaining the difference in shoes and what she recommends for my personal needs.
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June 2022 by Kevin Prevette
Employee runs his mouth too much and slows everything down. I'm just there trying to be respectful of everybody, return a pair of shoes and go on about my day. NB needs to up their shoe game and their help.
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May 2022 by Kaleb H
Brandon was a phenomenal help. Was in and out with everything I needed within 5 minutes tops!
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April 2022 by Rita King
The young lady who helped me was FANTASTIC!! She helped me find comfortable shoes, inserts, and socks from beginning to end and with a fabulous attitude ?
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November 2021 by Teresa morgan
I went to New Balance after being referred by Feet Fleet. It was an amazing experience. I had never been fitted for shoes before but Feet Fleet sent all my information to New Balance and Travis was ready for me when I got there. He helped me try on shoes that fit me well and fitted me for the correct insert. I left with two pairs of shoes. My new shoes with the insert feel better than any shoe I have ever had. Thank you Travis!! He’s an extremely knowledgeable man. I highly recommend going to New Balance at Thruway.
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October 2021 by lawrence armijo
Some people can't wear a mask. You're missing out on their dollars!! I prefer buying local but your mandate doesn't allow me to do so. On-line it is...
