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March 2024 by Ashlynn Childers
Every time I go in here, the girls working have the absolute worst attitude. Walked up to one staff member today to ask her a quick question about split payments. She made it VERY evident through her facial expressions, body language, and tone that she felt I was inconveniencing her by making her glance up from her phone to, God forbid, make her do her job. I'm always astounded by how rude the staff is here, but today really did it for me. It's not hard to just not work in customer service if you don't want to service the customer. Crazy concept, I know. Will be shopping at Uptown or Style Encore from now on.
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March 2024 by Camryn James
I brought some really nice clothes and shoes to try and sell I come in drop it off it gets ready a hour and a half later I stand in line for 30 minutes because they only have one register open and there’s about 3/4 other girls just standing around. That was the first thing that pissed me off, well she tells me she’s gonna take 5/6 things I brought in for 70 dollars. Mind you I brought it a brand new pair of doc martens, two oh Polly dresses one new with tags on and one never worn in the box, a brand new puffer jacket with the tag that says 90 dollars on it and a Aerie sweatshirt. How do you get 70 dollars for that??? First of all I’m not giving away 500 hundred dollars of stuff for 70 dollars. The girl was extremely rude to me when I asked her how they price there buys and she said it’s half the original price and her system told her 30 dollars for one of the dresses. Those dresses them selves brand new are 120 dollars. Please make this make sense. I told her no I’m not selling them then and she Rudely shoved my stuff back in my bag and was smart with me. Platos you need better works not the first time this has happened to me.
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January 2024 by dana p
yeah idk if the quality of items they want has gone down over the last few years but they take such torn up, ugly, weird pieces of clothing over quality stuff each time i try to sell. Then, they take like 2 things but took 2 hours to go through my small box. I’m really not trying to complain but it’s literally insane that they took a pair of vans clearly painted on, but not a pair i’ve worn once. Target is a nice brand and they discriminate against it. They say they take brands like urban, zara, american eagle, etc, but then most of their racks are filled with shein and anytime I walk into plato’s closet it usually smells like someone pooped in one of the corners.
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December 2023 by Andrew Kutches
Staff is rude. Stood at the counter and the girls just stared at me. Didn’t welcome me into the store when I walked in, customer service is not a thing here. Girl had an attitude when I asked her how much longer the wait is. Haylee the shift leader though was AMAZING!! super nice and respectful!
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December 2023 by Abbigail Staples
Went twice within two weeks with my sister. Both times, waited first in line for at least 5 minutes with no one else waiting behind us, while all three employees ignored us and talked to each other. No greet, no “I’ll be right with you” just carried on with their giggly conversation as if they’re at a sleepover & not at work. They were not busy. They were not going through clothes, or checking anyone else out, they were standing behind the counter blatantly ignoring their customers. Once one of them did walk five steps up to the register, she acted as if I was a huge inconvenience to her.Second time, Friday November 24th… figured I’d try to take some of my clothes I don’t wear or “fit” into anymore, hoping it was just an off day for the employees and would be treated better this time around.. took one bag of barely ever worn, nice jeans, all from American eagle & Hollister, a brand new north face hoodie, and a couple other nice items. They offered me $1.25 for a body suit I had gotten from target on sale for $11. Originally $20 body suit, but did not take the expensive, in great condition name brand clothing. Also, stood at the counter, with the bag in my harms, with no one else at the register checking out or dropping off clothes. Only me. Once again they all stood around towards the back wall behind their counter CHATTING to each other. NOT WORKING. I know what busy looks like. I know what work ethic looks like. These girls don’t deserve to have a job. They’re not even working at their job. They’re milking their hours, lazy, AND RUDE! Hire better employees Plato’s closet this is RIDICULOUS. Idk why these teenage girls think they’re above every one else who walks in that store.
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November 2023 by Teresa Spencer
Went to return pants I bought my son 2 weeks ago. They didn't fit him when we got home. I tried to sell them they didnt buy them they said they were out of Date and worn. How I just had them 2 weeks ago. They were also very rude because I questioned them about it. I've seen old clothes there and completely out of date and they sell those there.
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October 2023 by Tristan Tuttle
thank you plato’s for making me wait 45 minutes just to tell me that the ONE pair of shoes i brought in that have been worn three times are in too bad condition. if the easily removable quarter sized dirt stain on the back of my shoe bothered y'all that much, take that $16 champion sweatshirt with the fat grease stain on the front off your racks. could have saved my time AND yours by simply telling me the stain was unacceptable when i presented them to you. ps, the stain came off in under 2 minutes using a baby butt wipe.
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October 2023 by kimberly overby
I enjoy coming to this one all the time to find shoes it’s the best place to find your Nikes and clothes definitely can’t wait to go back to see what I can find for myself next!!!! The staff is always friendly
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October 2023 by Nicole W.
Selling to them is a complete waste of time. They won't buy your items you recently purchased they're "out of style". It seems they only buy clothes with cartoon characters, funky colors, and weird things. Which is disappointing because not every young adult is into that type of style so you'd think they would want to be more diverse in the type of clothes they buy. I haven't purchased from them in over a year because I can never find anything worth buying that isn't completely juvenile looking.
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August 2023 by Nanteza P.
I love shopping here, but since they hired new people, the place hasn't been the same. Anytime I go to buy clothes there's stains in holes in the clothes. When I go to sell well-kept clothes that are nice and sometimes knew they don't buy it. I went in today to sell a bag of clothes. They gave me my bag back with clothes missing, but didn't buy any clothes. The stuffed my clothes in a different bag and tucked it away as I watched them do it. They presented me with my bag and put the other bag under the counter and said they couldn't find anything they wanted to sell. I left the store and gave them a call and told him exactly what items were missing and they saw my bag and said oops we must've forgotten to give you your clothes back. I had never had this problem with their old staff. I was greeted very rudely. I would not recommend this place. It has gone downhill since their new hires.
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August 2023 by Stephanie Brinn
What a beautiful and organized store. Great staff and super helpful.
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August 2023 by Bronte Micek
I really like Platos Closet! They always have cute and affordable clothes that are in good shape. The employees are also very friendly and helpful!
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July 2023 by Summer T.
Rudest people I've ever met. Half the clothes they buy have holes in them when you try an sell brand new clothes with tags an they won't take them but they take ripped holes an clothes don't make sense. Don't sell your clothes here your wasting your time!
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July 2023 by Jennifer Bates
1st time in the store. Staff very friendly and helpful. Both kids LOVED the shoe selection
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July 2023 by Shannon Kilgore
The whole store employees were amazing an helped me an my girl out today.