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November 2023 by Bethany Hinton
New customer--have been trying for an hour to reach someone at this branch to ask a question, but nobody picks up, and no automated message to redirect me. Hoping this is an anomoly--it doesn't give me confidence that I can't reach anyone there, or even leave a message for a callack.
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May 2023 by Lynze’ Dan-ae’ Cavanaugh (Lynae')
The staff was good to help and informative on which of my accounts were able to be upgraded
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January 2023 by Wakenia Gregory
They only have 1 branch now with 1 ATM on the outside and none on the inside like the 2 branches they closed. The ATM is down every week. They are always under staffed on the inside and have 1 teller working inside and outside. I tried to close my account and they stated they would close it the next business day after a debit gas purchased cleared. They "forgot" to close it and allowed another re-occuring charge to hit it which required money to be deposited and once again stated they couldn't close the account again. This is a horrible bank! This from a customer of 10 yrs! Finally had enough!
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December 2022 by john travis
The management is outstanding and the Teller"s are incredibly kind & go above and beyond to help customers. The past 6-7 years service & kindness has come a long way thank you very much PNC! #AATW
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November 2022 by Zongru Han
Called multiple times to try and resolve an issue with my account, nobody ever picks up the phone.
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November 2022 by June The Skywalker
There ATM tripping. It wouldn't let me get cash out. If that atm steals my money I'm sueing who ever owns it
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August 2022 by Aaron G
Since the other branches shut down I have to drive across town or 30 minutes to the next nearest location.Half of the time I make the drive the ATM at either location is out of order.Get your money out.... This company may go bust.The tellers are friendly which is only reason for 2 stars.
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June 2022 by Christie Combs
Totally opposite service as BBVA. Wish you would have never merged. Too many issues.
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May 2022 by Tam Hoang
Very bad customer service. I called to ask for $100 note exchange for international traveling and the lady on the phone was very rude and total not helpful. I have been a customer of PNC for almost 10 years and this call made me decide to cancel my account with this bank.
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April 2022 by Rick Epperson
Will not answer the phone. Waited over 15 minutes and had to hang up and recall. May have to go right in the branch.
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February 2022 by Elen Oreopie
Went to deposit or withdrawal and the male representative was very nice. He had a bossy coworker though micromanaging him. He turned to attend to something else she was pestering him about. Then she proceeded to come over to the computer that my information was pulled up on and be nosy. Then walked away. As I was still standing there.I'm changing from PNC anyways, soon. They're not consistent or reliable. They blocked my AFFIRM (after saying they didn't) and we couldn't understand why AFFIRM weren't receiving payments. There are worse banks.Also, every time I go in, there's women in a circling chatting like this is The Office. Get back to work. Now if I'm wearing work boots I don't get a greeting. If I am wearing knee high heeled boots and an expensive purse, they greet you. Phony.
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February 2022 by Hicks Nawik
Their atm machine always out of service.
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December 2021 by David Moore
cannot get anyone to answer the phone when I call. Terrible communications
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September 2021 by Kelly Khatib
Opened a new account and Marybeth and the Branch Manager were both extremely welcoming and very helpful, a pleasant experience.
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June 2021 by Dewayne Chandler
Rude dismissive staff. Try their best to overdraft my account any chance they get then change the rules when I dispute. Condescending woman in front office has a terrible attitude. I will be withdrawing all my funds today and banking elsewhere. I will advise ALL my friends and family to cancel their accounts as well. Joke of a bank. You might as well send the overdraft to collections because I'm not allowing you to steal from me!!!! THEIVES, LIARS, AND CROOKS.