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October 2023 by Kristy Hite
Where I first moved all my stuff into my storage unit in December everything went well, and I was happy. I didn't go by unit after that until I moved out last Saturday. When I arrived a couple days prior to moving out to start getting small stuff I was greeted with a different lock on my unit that my keys didn't fit, and didn't realize that location went completely virtual. I walk into the lobby area and talk with someone through a dang screen and this lady promises me that someone will meet me the next morning at 9:30 so I can gain accesss to my unit that never happens.The lady never notifies anyone so I get there the next morning with my moving company and still can't get in. Had to go across town to Silas Creek location and have someone come back to let me in my unit. Nobody calls you back EVER.Very disappointed ?. Wouldn't recommend to anyone.
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August 2023 by Martina Alexander
I rented this place online 8/20/23. When I inquired about this place, the property Manger called me back quickly and was so willing to help. After I rented the space, no one has called me back!!! I put in a ticket on 8/23 because my unit would not lock but as of today, there is still no resolution. I have called about 10 times and each time they put in a ticket to have someone call me back but no one does. At this point, I just want a refund but I can't even get that!!!!! PLEASE DO NOT RENT FROM THEM!!!! YOU WILL BE DISAPPOINTED IF YOUR UNIT DOES NOT LOCK OR IF YOU NEED SOMETHING!!!!
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August 2023 by Carolina A.
Quality is horrible since no one is in the office . They don't value their employees or customers. Service requested can't say much because you can't get anyone to talk to you. Place is either broken down in some way. Elevator traps people. Doors don't close or gate is either broken or left wide open.
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August 2023 by Stephanie Wilson
The absolute worst company to get a storage unit from do not recommend! Have been trying to get in touch with other someone since Monday, property manager doesn’t return calls/messages, nor does anyone show up if you make an appointment.
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August 2023 by alyx fitzgerald
The place is very clean! I have not had my unit for very long but I have no complaintsI'm on the 3rd floor, the halls are well lit
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June 2023 by Logan Stout
Jairo was a very good help in getting me all set for my storage unit at the Country Club location, from the Silas Creek location!
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May 2023 by Monica O
Apparently the office moved and did not bother to notify the current tenants. I drove an hour from Charlotte to come and put some things in my storage unit and to my surprise there's no longer anyone on site to assist the customers. I have a different lock on my unit with no key to even get in my unit. Now I have to drive all the way over town to try to contact someone to come and let me in my unit. If you're looking for a storage storage unit with on-site help, don't waste your time. There is no longer on-site assistance. Notifying the tenants of your current move would have been helpful.
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March 2023 by Gus A.
Jackie is Amazing. Super helpful. Great communication. The best. Location is safe and clean. Thanks.
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March 2023 by Erin Eberle
Jackie is seriously amazing! She was willing to work with me and my PODS that were being delivered, which I know can be tricky! She really goes out of her way to make things easy while being super friendly and accommodating!
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March 2023 by JH
Pep this Y'all, Public Storage on Country Club Road is the place to be. Jackie is very friendly, professional and knowledgeable. She showed me several storage units and I was able to purchase what I needed at a reasonable price. Thanks Jackie!
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March 2023 by Jeannie Lawrence
Jackie goes above and beyond to help satisfy your needs. Great customer service. Love her.
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February 2023 by Amanda Hayes
Jackie was the best!! She helped me find what I needed. Best ever! She will be the only one that i will let help me next time. Thank you Jackie for listening to what I needed and finding me the storage size I needed. I know my stuff will be safe.
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February 2023 by C Nash Jr.
Jackie, at this Public storage was exceptional! Taking the time to show me the available units fitting my needs. Jackie spent extra time helping complete a seamless rental. Quality service , thank you Jackie!
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January 2023 by Alex Inoa
I had a very pleasant experience renting my first storage space. The service representative was very kind and informative. The climate controlled storage area is very clean and secure.
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January 2023 by Avalon Studio’s
Jackie has done a phenomenal job with our storage unit and helped us out alot since it was a rough first day on our previous unit
