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March 2024 by Dave Burr
I have purchased Red Wing shoes in the past. It helps if you know whether they are for work or casual, a contemporary build or Heritage. I purchased a pair of Weekender chukkas last week. The in-store experience is typical of a franchise store - excellent! What put this over the top is a call to the store on how to care for them. Dustin helped me; I told him I was confused as I have seen so many ways to protect them. He asked what look and what color boot I was after as the product used makes a difference - mink oil vs. leather cream. He got my dialed in and I know what I need to purchase. Personally, I prefer the rich copper look.
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March 2024 by Brian Cooper
This was my first time visiting a Red Wing store, as I had heard that their boots are excellent quality. When I first walked in, the floor was covered in materials from new shoes: boxes, tissue paper, inserts, etc. I figured they must be busy, although there was only one other customer in there at the time. I approached one of the shoe displays, and found a boot that I liked. The salesman walked up to me and rather than saying "welcome" or "hello" or "my name is...", he just said, "what type of work do you do?" pretty curtly. I answered that I won't be using these for work, but rather for marching (boots are excellent for rucking since they provide support with the added weight). He said, "These boots are for work, NOT for play. Sit down so we can measure your foot." That was a strange reaction, but I did what he asked and prepared to be measured. He brought his tablet over to collect my information and was again curt with me as he asked me about myself. He said again, "These boots are for WORK, not for play" and that's when I decided to leave. Any other premium shoe dealer I've been to has given me a welcome when I walked in, asked "how can I help you" rather than "sit down" and doesn't assume that they understand my needs better than I do. Needless to say, I won't be returning and I won't be recommending your store to the others in my club.
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March 2024 by Scott Coffman
Great store and guy working was very helpful even though it was extremely busy when I was there on 2/27.
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February 2024 by Joe Nettles
Great staff!
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February 2024 by Cindy Liddell
Husband.... almost a month out... loves his boots! Now he is looking into getting a second pair! Great service! Very helpful!
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January 2024 by Russell Ratliff
Very informative and knew how to make my boots for better.
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January 2024 by Martin (Roughrider608)
This is my first time ever trying on any redwings ever.I came into the store and looked around at everything that was presented basically a glance over. After that, i inquired with the store manager about a shoe i had been looking at online and showed him the picture on my phone from the official red wing website. He pointed to a shoe that was similar and I made sure to clarify in which he continued to swear they were them even though it was clearly not.Instantly built distrust.I decided not to bail.Next i asked for his recommendation on what he would go with based on a few criteria i had and a few options came up but he seemed to be persuading towards one boot that I honestly would have never came in to look at in the first place. I was underwhelmed at the value i would be getting. It felt like I was directed to a pair of boots that they wanted me to buy. If I'm going to pay over $250 for one pair of shoes/boots, then I want them to perfectly suit me with not only function but also appearance. My end goal was to at least try on a pair.The next thing I know im taking my shoes off but also my socks. Which i have never done. This made me feel really awkward. (And obligated). The guy was popping tags off brand new items off the shelf and I got overwhelmed in my mind. Next came a set of insoles. Which I really didn'task for but it was part of their sales process at this store. Like I have bought every shoe in my whole life without doing this, and had success.It felt totally unnecessary.At this point I was finally reaching realization of what was actually happening vs what I was being told. I also had a flashback to the lie he told me earlier. Subconsciously i made the decision not to buy from this store at this point.From here on out I just went through the motions and tried to learn as much as i could while also avoiding the sales tactics that were present. I was polite the whole time. Oh. And I ended up buying the socks that they wanted me to get just because I really didn't want to change them again.The sales staff here really did bring up some good learning points and educated me on a few things which I valued greatly. They were knowledgeable about their products. Plain and simple. It was very cool they let me try a basic redwing insole hoping that maybe one day I'll be back.Now. Why is this a 1 star review?Premium products do not need you to put up a fascade and present a store created sense of "high quality. " I truly think the products here are high quality and should really be treated as just that; they should sell themselves. Most people end up in a redwing store because they did some form of research in the first place. I can't recommend my coworkers to come here and get misled into buying things they really do not need. I think it's hilarious that I was recommended a $75 insole without even trying on the boots with the one they come with which is $45. That's insane to me. Changing socks to try on shoes is unheard of too. Wearing a brand new pair of socks that have zero wear to try on shoes/boots automatically skew your impressions.It truly did feel like i was bait and switched to buy something the sales team wanted me to buy rather than me, and then told to like it. And it seemed that I was directed to items that have higher profit margins than what I really want and originally came there for. (It seemed abnormally strange there was such a pull toward these as to other great options-- must be a underlying reason)I was led to the catch-all boot.This store could do alot more business if they were just genuine and honest about everything they say. It threw up a red flag to me after the first lie and from that point on I was forced to wonder whether every single statement was true or not. Alot of the advice they gave me really did seem genuine. But the snake charming, bait and switch, and fascade like nature of this place SUCKS.At the end of the day I just wanted to try on shoes/boots that were redwing. And try a few different styles I was between online.
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January 2024 by Noah Fisher
I was helped by Dustin and it was a very pleasant experience. He was knowledgeable, professional, polite, and straight to the point. Couldn’t recommend them further!
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January 2024 by Edward Huber
Dustin and Leaf were very helpful even though we didn’t know what we were doing. We got fitted and got advice on how to properly wear, fit and take care of our new boots. In addition we love our new boots and will surely be back for more. If you have a doubt as to weather or not you should visit this Red Wing location, just get in your car and go there. You will not be sorry.
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November 2023 by Richard Barnes
From the time I walked in I was treated very well. The salesman took his time and made sure I got the right boot.
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September 2023 by William Tatum
It was nice getting my feet measured and to see the pressure points of my foot. I also learned I’ve really needed arch support for a while now.
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August 2023 by Daniel Lizotte
Dustin Butcher @ Red Wing Shoes was great to deal with. Very comfortable with their quality of knowledge of the boots.
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August 2023 by Gray Miller
They were very informative, and new exactly what I needed, Customer service was excellent.
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August 2023 by Billy Cashion
Got my usual boot that I’ve worn for years. Associate gifted me a couple pairs of socks to try out
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August 2023 by Jedidiah Teofilo
Great service!!! Staff was very knowledgeable and would definitely come back for another pair
