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November 2023 by Renee Beasley
Horrible experience. Fitting rooms all closed by 8:30 pm, no management available to help when couldn't get customer service from any of the employees. All of the purses looked up,, couldn't even see what price was on some. Asked to get them unlocked to purchase one, was told noone had a key. Manager trainee said he wasn't "certified" to have a key yet. Wth??? Asked cashier originally and she snapped at me and told me "get in line!" before she would even tell me that she also couldn't unlock them. Got in line and waited for no reason. Poor (NO) management, horrible customer service and if you go anywhere close to closing 8:30 or after, you can forget about trying anything on or buying anything of value, everything's locked up (supposedly). Sad that the customer service and clientele has become so bad in this area that you need someone to unlock a $30 purse just to buy it. Very sad. First time going to this location and it will be my last.
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November 2023 by Angela Martin
Cashier was rude as if me wanting someone to assist me with putting a ottom that i had just bought from the store to help put it in my car. Strong believer it's not what you say it's how you say it. Started to just get my money back, but the way she was I probably would of been put back in that long line again. Will not go back to the Hanes Mill location again.
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November 2023 by Tonya Taylor
Did not get all my packages when I checked out. I went back and they did not have my items held at the service desk
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October 2023 by Shayla Gayla
Honestly this ROSS is nice because it's always clean & put together. You can shop in peace because it's not over crowded. Now,the staff ain't the friendliest?but that doesn't bother me.
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September 2023 by Tony Zaffino
Great place to find great deals on top brands and high quality clothing and home good items. However there's a severe lack of organization in the store. It's hard to find certain sizes because nothing is organized as it should be. If you have time to shop around until you find your size then this place is great but if you want to get in and out don't expect to find things where they should be here.
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September 2023 by Shay H.
Honestly this ROSS is nice because it's always clean & put together. You can shop in peace because it's not over crowded. Now,the staff ain't the friendliest?but that doesn't bother me.
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September 2023 by Mary Clark
Another of thieves visit this store.Terrible location be careful
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August 2023 by Bryan Eller
Went for some last minute school clothes for my 15 yr old daughter. Store was full of merchandise and had NO issues finding clothes, shoes, socks, etc. Even got myself a car lock out kit (kit with the plastic wedges to open a car door enough to get the rod on to open the door) ???$13 bucks to boot!¡! Well spent $200 on her, but it wasn't a bad experience in any way! Everything we got was quality and what we expected.
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August 2023 by Scout Out Triad
This store is so poorly staffed they might as well shut down until they can do better. It's a huge store, and in the 45 minutes we were there I couldn't find a single associate on the floor. There are five registers, but only one cashier was working. Poor thing. She was pleasant in spite of being all alone and facing a neverending line of customers. I hope she's being paid double time.
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August 2023 by Chris Ingalls
It's a ross. Avoid cologne, cheaper by going online with a coupon using someone likecomputersolutionsforyounc and getting 40 to 50% off. However clothes and some electronics are a good deal
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August 2023 by Ashley VanSutphen
?????Great store with a little bit of everything!Very reasonable prices!!
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July 2023 by Audrey Hopkins
The rude, unprofessional employees have no business working with the public. In my line of work I would fire all of them and start over. But I guess you have to scrape the bottom of the workforce barrel when you are selling $7 tshirts.
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July 2023 by Tressie Byrd
I was impressed with this place. They had a great selection and great prices.
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July 2023 by Engle S.
will never return -- was like a third world country -- no one spoke english -- even the announcements in the store were in spanish -- clothes were disorganized ... two clerks with 50 people waiting -- horrible compared to other Ross stores -- sad commentary overall .
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May 2023 by Danielle R
I don't really like the organization of this store or the layout...Marshall's is better!
