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September 2023 by Olivia Crotts
Love this place! The owner is so friendly and all around wonderful! Also love the selection of jewelry everything is beautiful! Will definitely be referring my boyfriend and mom!
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July 2023 by h F
If you're in need of trustworthy & talented jewelry repair or a new exquisite piece, I can't recommend Salem Gem Lab enough! I've been on the hunt for MONTHS for someone to repair a prong on my untreated emerald ring and chose Salem based on raving reviews and man! They did NOT disappoint! Price was fantastic, turn around was quick, and every employee I interacted with was ridiculously nice! Thanks for making my finger less naked!
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June 2023 by Terry S.
I brought in a handmade belt buckle of my Dads, that was both worn and broken. Within a few hours it was both beautifully repaired and artfully polished. Alex was great and his craftsmanship and care were great. Everyone was kind and one extra plus for me since I use a wheelchair, the shop is accessible, with a great ramp and the parking was easily navigable. I highly recommend this shop.
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April 2023 by Leslie Funk
I took my mother in laws wedding ring to have it cleaned and a new diamond put in. They did an amazing job better than I could ever have imagined. They were so carefull to keep all the engravings perfect. I couldn't have picked a better place and they were so nice. I will never go anywhere else for jewelry needs and recommend them to everyone. Thank you for making my inlaws anniversary perfect.
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April 2023 by David B
I walked in for a repair and a few minutes later walked out a happy customer. I definitely recommend this place and will be coming back for future repairs. Excellent & very friendly customer service thank you for fixing my pendant.
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April 2023 by Mackenzie Long
I came by the store today hoping that I could have a bracelet repaired. The staff was incredibly nice and very quick! They were able to have the repair done by the end of the day. I absolutely recommend this store to anyone looking for repairs, the store owner is so talented. They also have some incredible jewelry as well!
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April 2023 by Lee Ann Naylor
If I could give a 10 star rating, I would! Helen and her staff are extremely friendly, professional, knowledgeable and talented. Helen has performed multiple appraisals and repairs as well as sold several consignment pieces for me. She has designed and created custom jewelry pieces which are gorgeous and exactly what I had in mind. The prices at Salem Gem Lab are very reasonable, and the quality, expertise, and service are exceptional. Helen’s attention to detail and her personal touch only add to the wonderful experience at Salem Gem Lab. Helen and Salem Gem Lab receive my highest recommendation!
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October 2022 by Jazzelle DeLaney
I have came here for repairs and they have always done a beautiful job. They are so nice and sweet, I have even recommended them to someone and they were so satisfied with their visit. I would love to go to back and purchase jewelry one day. I love this store so much and I am so grateful for them.
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May 2022 by Lee Huffman
Very friendly and knowledgeable . They made a personal 10 year anniversary ring for my wife came out just gorgeous . Would recommend for your custom designs. Great pricing and beautiful stones.
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February 2022 by Joy Severt
Last year I took two Sapphires to this lab. The total carat weight of the two were over six carats. There were almost perfect with very little inclusions and she said she could only give me 1100.00 for both. After I sold the to her I found out they were worth 10 times the amount she gave me for them. I suggest no one sell any stones to this lab
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November 2021 by Helen Haire
Hand made sterling cuff with 18k yellow gold bezels of rainbow sapphires!!!
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November 2021 by Juli Weidle
My Mother-in-law is turning 90 and we wanted something extremely special for her. I had been hearing ads for Salem Gem Lab on the radio and decided to give Helen a call. We went in with an idea for a pendant and she nailed it! The piece is stunning and we are so excited to give it to her! Helen is absolutely amazing! We will definitely go back again! Thank you, Helen!
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May 2021 by Robyn Sutton
Helen was SO wonderful to work with. She was so knowledgable and she guided me through the replacement of my rings which had been stolen. She helped me through the process and was so quick to respond and resolve the loss of my rings. She created the most beautiful replacements and I couldn't be happier. Highly recommend!
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May 2021 by Robyn Lee Sutton
Helen was absolutely wonderful to work with! She created the most beautiful rings for me and just knew exactly what I wanted! She was so responsive and knowledgeable and went above and beyond to create beautiful pieces that have made me so happy! She will be my jeweler from now on!
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May 2021 by Kimberly Hutchinson
I highly recommend Salem gem lab. Helen is an amazing person she has an amazing personality she’s very kind very sweet They have some beautiful Jewelry and just an all-around great experience definitely give them five
