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March 2025 by Curtis Robertson
Nice looking store. Little pricey
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December 2024 by Dianna
Ulta is so much better than Sephora. Ulta has much better sales , prices and deals.
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December 2024 by Grace Jackson
The employees were so helpful that were there but the store manager, Maria, was beyond rude and condescending! If I go back there I’ll make sure Maria isn’t there or I’ll take my business elsewhere bc she was awful.
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October 2024 by Crystal Burns
Everyone knows its pricey but gahhh love sephora if I had the money all the time I would!
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August 2024 by Sapna Shah
I have been to this store couple of time and always have good experience. But today was the worst experience ever. I enter the store i was looking for some dior lipstick and hopping some one would come and help me there are 3 employees were just standing and keep looking at me but none of them came fwd and ask me if I need any help or if I am looking for anything. I was in the store for almost 15 to 20 min no one help me. I left without buying anything. I'll never visit this location again!
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June 2024 by rafael barbosa
Great service and excellent people
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May 2024 by maxxc jnok
asked for killians angle share fragrance and got apple brandy fragrance
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February 2024 by Nevaeh Henninger
Teresa was so much help!! She helped me decide on my new addition to my perfumes and helped me find some other things. I absolutely love this Sephora, everyone is always so nice when I come in!
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February 2024 by Rebekah
I’ve gone back to this store several times, always hoping I’ll have a better experience than the previous visit, yet every time I leave disappointed. Every other Sephora store I’ve been to up and down the east coast, has been wonderful except this one. Unfortunately this is the closest to where I live.The problem? Rude employees. I admit, I’m not exactly the target demographic for Sephora…I’m 45 and showing my age, but I still adore the art of makeup and love exploring new fragrances. Sadly, at this store, they always make me feel out of my element.This past time was the last for me. I was looking for a perfume and the associate kept pronouncing a particular design house’s name incorrectly. I initially confused what she was talking about, then it dawned on me what she was trying to say, and I m casually said “oh you mean _______.”. I didn’t mean to make her feel awkward, so I went on to say “Trust me girl I used to say it wrong too, the only reason I know it is from when I interned there back in the day”. If looks could kill, I would be DEAD. I excused myself and went back to testing perfumes solo. A little while later I asked that same employee if they carried a new(ish) perfume brand. She kept saying “what? How do you say it? WHAT?” After I repeated myself 3 or 4 times, I realized she was trolling me, so I bowed out, gave up, and went to the counter to pay for the makeup items in my basket (I have to give her credit, she got me good?). Suddenly, there was NO ONE in sight to ring me up, despite there being several gals behind the counter only moments before, and the store wasn’t busy at ALL. I sat my things down and left. I’ll never go back to this store…I’ll order online from now on or drive to Greensboro…I am done driving over an hour to get treated like garbage by immature employees.
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January 2024 by Christine Riggins
I love this place very friendly environment and helpful staff's.
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January 2024 by Abby Hipster
I got color matched by Caleb, he showed me some brands I’ve been wanting to try out and he was super helpful and nice. Definitely looking forward to visiting again, awesome experience!
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December 2023 by Lynn Denker
Daniela helped me in the Hanes Mall store, Winston-Salem. Thanks so much Daniela. I really appreciate the time and professionalism today. Associates like you are why I continue to shop at Sephora. Well done and Happy Holidays.
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November 2023 by Yara Medel
Went to Sephora today nov 14 at 6:00 and asked a lady a question she had braids and glasses she said she was gonna come back and I waited and she never came back but when I went to the register I saw her laughing and talking to this other employee. I was going to buy the product but she never showed up
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September 2023 by Alice Powell
Didn't purchase anything. Visited with my cousin. Nice place to purchase beauty products. Store Manager, Lexie, was very helpful. Hats off to her.
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August 2023 by Lindsey Jordan
I went into Sephora on Aug 3 at 5:45pm. The first employee, a young African American man in designer glasses (I believe named TJ), was extremely helpful and professional and helped me pick out a new product. He was a wonderful employee and I wish there were more people in the world like him. The problem occurred when I went to the check out desk. A woman with dark hair and Caucasian completion covered in glitter was extremely unprofessional and rude during the checkout process. I asked if I could redeem my birthday gift and was advised multiples times that I needed to do so in my birthday month. I told the employee I was under doctor orders to not leave the house during my birthday month due to a miscarriage I had to which the employee just restated the policy again and then said, “you can always order online.” This woman was callous and uncaring about her customers’ lives given my personal situation. I will not be shopping at Sephora in the future due to this one employee. Reading reviews online of this store, it appears that this same woman as been working there for many years, and I do not understand why a company would want to keep such a horrible employee as their customer-facing representative.I did receive a call from the main manager, Maria, and she offered her deepest condolences for my personal situation as well as my interaction with the employee in the store and stated that the situation should have been handled differently and would be addressed with the employee. Maria was very polite, professional, and understanding about the situation and offered me some additional sample products which I declined by advising her that I will not be coming into the store again. I appreciate her management of the situation and do hope the individual employee is able to improve her emotional intelligent in customer-facing situations.
