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February 2024 by Rebekah
I’ve gone back to this store several times, always hoping I’ll have a better experience than the previous visit, yet every time I leave disappointed. Every other Sephora store I’ve been to up and down the east coast, has been wonderful except this one. Unfortunately this is the closest to where I live.The problem? Rude employees. I admit, I’m not exactly the target demographic for Sephora…I’m 45 and showing my age, but I still adore the art of makeup and love exploring new fragrances. Sadly, at this store, they always make me feel out of my element.This past time was the last for me. I was looking for a perfume and the associate kept pronouncing a particular design house’s name incorrectly. I initially confused what she was talking about, then it dawned on me what she was trying to say, and I m casually said “oh you mean _______.”. I didn’t mean to make her feel awkward, so I went on to say “Trust me girl I used to say it wrong too, the only reason I know it is from when I interned there back in the day”. If looks could kill, I would be DEAD. I excused myself and went back to testing perfumes solo. A little while later I asked that same employee if they carried a new(ish) perfume brand. She kept saying “what? How do you say it? WHAT?” After I repeated myself 3 or 4 times, I realized she was trolling me, so I bowed out, gave up, and went to the counter to pay for the makeup items in my basket (I have to give her credit, she got me good?). Suddenly, there was NO ONE in sight to ring me up, despite there being several gals behind the counter only moments before, and the store wasn’t busy at ALL. I sat my things down and left. I’ll never go back to this store…I’ll order online from now on or drive to Greensboro…I am done driving over an hour to get treated like garbage by immature employees.
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January 2024 by Christine Riggins
I love this place very friendly environment and helpful staff's.
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January 2024 by Abby Hipster
I got color matched by Caleb, he showed me some brands I’ve been wanting to try out and he was super helpful and nice. Definitely looking forward to visiting again, awesome experience!
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December 2023 by Lynn Denker
Daniela helped me in the Hanes Mall store, Winston-Salem. Thanks so much Daniela. I really appreciate the time and professionalism today. Associates like you are why I continue to shop at Sephora. Well done and Happy Holidays.
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November 2023 by Yara Medel
Went to Sephora today nov 14 at 6:00 and asked a lady a question she had braids and glasses she said she was gonna come back and I waited and she never came back but when I went to the register I saw her laughing and talking to this other employee. I was going to buy the product but she never showed up
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September 2023 by Alice Powell
Didn't purchase anything. Visited with my cousin. Nice place to purchase beauty products. Store Manager, Lexie, was very helpful. Hats off to her.
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August 2023 by Lindsey Jordan
I went into Sephora on Aug 3 at 5:45pm. The first employee, a young African American man in designer glasses (I believe named TJ), was extremely helpful and professional and helped me pick out a new product. He was a wonderful employee and I wish there were more people in the world like him. The problem occurred when I went to the check out desk. A woman with dark hair and Caucasian completion covered in glitter was extremely unprofessional and rude during the checkout process. I asked if I could redeem my birthday gift and was advised multiples times that I needed to do so in my birthday month. I told the employee I was under doctor orders to not leave the house during my birthday month due to a miscarriage I had to which the employee just restated the policy again and then said, “you can always order online.” This woman was callous and uncaring about her customers’ lives given my personal situation. I will not be shopping at Sephora in the future due to this one employee. Reading reviews online of this store, it appears that this same woman as been working there for many years, and I do not understand why a company would want to keep such a horrible employee as their customer-facing representative.I did receive a call from the main manager, Maria, and she offered her deepest condolences for my personal situation as well as my interaction with the employee in the store and stated that the situation should have been handled differently and would be addressed with the employee. Maria was very polite, professional, and understanding about the situation and offered me some additional sample products which I declined by advising her that I will not be coming into the store again. I appreciate her management of the situation and do hope the individual employee is able to improve her emotional intelligent in customer-facing situations.
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August 2023 by Landyn Ellis
Worst employees ever. Every single one was rude including the “shea” girl or something like that. She needs to be fired, terrible human being.
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July 2023 by Caleb Crawford
The store is so beautiful and clean and the staff and managers are always there to help and greet everyone.
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June 2023 by Catika Zielke
The lady was so nice to my daughter! The prices though.. woooow lol
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March 2023 by Nicole M
Awful experience with Linda. I came back into the store to return an item I had bought a few days prior. I wanted to buy something with the money I was getting back so I shopped around and had a few items in my hand. I decided I didn’t want them anymore and as I’m putting them away, Linda comes up to me RUDELY and asks me to take the items out of my bag. I told her I had put them back in the proper place and she accused me of putting them in my bag again. She walks away and a few minutes later I calmly go up to her to tell her I didn’t appreciate that she accused me of shoplifting and she was rude the entire conversation and VERY stuck up. I explained to her why I was offended that she accused me, and her reply was “you’re very fast.” I also explained to her that I work in retail too and I understand people steal all the time, however the way she went about it completely ruined my experience. I would give her 0 stars if I could.
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March 2023 by Shakira Marshall
I went into the this store today. Yes- 1 staff did ask if I needed assistance. When it came to me checking out, the cashier walked away from the counter with another staff member. I was visibly in line. I waited another 30 seconds as I watching them laughing and talking about their booked services for that day. I do not recommend this location (~12pm)
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March 2023 by Madie Booth
I cannot believe the experience at Sephora I just had today. Me and my friend went in to shop and she had a return. As we are shopping around my friend decides to put back some stuff and Linda immediately comes up to her and tells her to take what’s in her bag out….SO RUDE. My friend told me she didn’t like this Sephora so we left I asked her why and she told me what Linda had said. I went back in to confront Linda about accusing people of shoplifting and it wasn’t appreciated how she accused my friend and she was so rude the entire conversation, very stuck up and didn’t even care about ruining the experience whatsoever! She also continued to accuse her by saying my friend “was really quick”. I don’t appreciate it at all. I understand that shoplifting is out of hand these days but I also work in retail, and you are not suppose to flat out accuse customers. Because if you are wrong you just lost a customer for life. I hope this Sephoras management team will talk to Linda and hopefully next time she will take the correct steps in assuming and confronting theft. I also hope she gave us the correct name. Would be 0 stars if I could give that.
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March 2023 by Austin Muller
Linda was extremely rude to my family and I today. One of the worst experiences i’ve had at a store in my entire life. Terrible customer service.
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February 2023 by Maggie Stevens
I’ve always had such a wonderful experience with the Sephora staff. I would like to thank Stacy and Crystal for helping me! I was able to find my shade range for foundation and find what suits me best when it comes to my makeup routine. Y’all are the best! ❤️
