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September 2023 by Hannah Flippin
Worst customer service of any sephora
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September 2023 by Landyn Ellis
Just had the worst experience ever. I was looking at a blush and carefully opened up the outside to see if it was the correct blush and did no open the actual product and an employee came up to me very aggressively saying do not open that. So, I walked away and continued shopping, then she walked by and mumbled something once again. THEN, I go to checkout and another employee is checking me out and the rude employee comes over and keeps saying very rude things and making comments the whole time. It was the worst experience ever. I asked the other employee what that girls name was she said SHEA. (If that’s even true) STAY AWAY FROM THIS EMPLOYEE. She needs to be fired and is the most disgusting rude employee I’ve ever seen. Don’t work in retail if you don’t know what customer service is. Hope she is fired.EDIT: already contacted higher ups so hopefully she is let go, it’s about time.
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August 2023 by Lacey Pittman
Super friendly service
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July 2023 by Lina L
You guys I ve asked for a Parfum sample and you said that you don't give anymore I googled it and as of Jan.2023 sephora samples everything they sale that includes skincare fragrance & make up...I'm really disappointed bc I'll like to try on before I spent $100+and of course isn't the only time I'm not happy wt this new sephora location.
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June 2023 by Hannah Adams
Quite possibly the worst customer service I have received anywhere, very unhelpful and rude.
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March 2023 by Julia Toone
My dermatologist suggested I get help from Sephora selecting makeup. I was prepared to purchase a number of products. I walked around the store for about 10 minutes and realized I needed some guidance. I requested assistance at the register andwas told someone would help me. Waited for 10 more minutes and gave up. I'm very disappointed. Perhaps this store is just for young people?
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January 2023 by Allison Cervantes
Everybody was very polite and helpful. One of the best Sephora's i’ve been to. Everything is well organized.
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January 2023 by Shelly M
I get so overwhelmed when shopping for make up but my experience today was seriously the best. Sophie was extremely helpful. I went in thinking I wanted a particular product, but with her help I realized it wasn't something that worked for my skin tone. She was super patient and offered to try out different products and was super knowledgeable about them. I absolutely love the products Sophie recommended and so happy with my experience at Sephora today, thank you!!
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December 2022 by gina marie
Walked in and planned to shop. Music was so loud you couldn't even think straight. Won't be returning. Absolutely ridiculous for a retail store to be blasting music that loud. I will say I was greeted so politely by a sales associate, wish I had gotten her name.
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November 2022 by Aerial Vida
nicest employees!!!
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November 2022 by M Hunter
There is and extremely rude and hostile sales associate, name Shannon at this location. Shannon should not be working with the public or in any customer service roles.I came in to do early Christmas shopping at the start of the Rouge sale. I was prepared with a long list of items to purchase, for my family, friends, and myself. Due to Shannon's discriminatory behavior towards me, I advised the manager on duty, that I would not be spending any money at this location! I have shopped at Sephora throughout the USA and in different countries over several years, so I'm extremely aware of the brand and their level of service, that they provide. Shannon should not be representing the Sephora brand in any capacity. Needless to say, I'm extremely disappointed because I was actually excited about the opening of this location. I shared my anticipated excitement on social media, numerous times because it's next door to one of my favorite stores. I also shared the job posting to some local estheticians in the area. Unfortunately my experience at this store location has been a disgusting, traumatizing, nightmare!
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October 2022 by Lisa W.
Gorgeous new store with super helpful staff. No matter what you need, Sephora will have it, AND someone will be there to guide you. I'm so glad to have them at Thruway.