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November 2023 by Michael Jarman
I dont like the deception of a Sheetz sign on a major thoroughfare just to find out it is 1.5 miles from the highway. AND THEN discover that their gas prices are $.30 higher than most gas stations ACROSS THE STATE! We drove from Beech Mountain to Jacksonville NC. And these people were the highest by far. Exit 242 on Hwy 421.
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October 2023 by Shawn Johnson
These guys literally take 30 minutes or longer every time I order food. Any other sheets gets it done in 10 minutes or less. Seems like everybody else that has said this just gets “passed on for further review”
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September 2023 by Stefanie
First I gave over 30.00 for gas and two packs of cigarettes. I then went out to my car and thought I should try buying a new aux cord. The cashier was courteous enough to let me open the box and see if it indeed worked. The cashier was bantering to his coworkers, another customer, then me, a tired mother. I Know I stood to pay for this because I thought my husband was going to be upset I spent that much money at SHEETS. Then I walked out. Three minutes or less later I was surrounded by police who said I DID not pay for it and at that point who the hell cared in my book. I was surrounded by police all shining lights in my face. I grabbed my purse sobbing and went in to pay while asking why nobody yelled “hey madam you didn’t pay yet”. See how kind that sounds. If the madam in question doesn’t answer. The one who spent over 30.00 and was about to spend nearly 30 more. You have a spare employee (if banter is going on, someone is just holding up a counter and can go) I was completely non threatening and STILL believe I was ALL set to pay. After the police were gone and let me know they would be there. I went back in promptly and returned the cord and asked, “ why didn’t someone yell or come get me”. Neither clerk nor supervisor would respond with more than “I tried to get you” no, absolutely NO eye contact was made by the supervisor. That may explain part of the issue. If your going to call the police on someone why not assume the mom with merely a wallet I. Hand has a semiautomatic ready to steal a damn aux cord. I’ve been a manager most of life and Never would I entertain calling the police before trying to catch the person with the oversight of not tapping the damn card.I hope someone of importance takes this long message and plans to take some action. Perhaps don’t be so damn trigger happy with someone who isn’t trying to pack heat.It is with great sincerity that that I sayShame on you. The next message will be to your corporate headquarters. Perhaps you should debrief your daytime manager and get your stories straight.
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April 2023 by Kim Dobbins
I used to love coming to this store, but the service has seriously declined. Tonight at the drive-through, the girl who put my order together set it on the counter, stared me in the eye, and then turned her back to me while she just sat stocking cigarettes. She did this for about 10 minutes before I got fed up and drove off. I know things can be hectic in the store, but while she was doing this, the line was piling up behind me in the drive-through as well. I hesitate to go back to this location because of this and am seriously disappointed.
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April 2023 by ShadowWalkerPrime
Went through the drivethru on Sunday night at 1AM and ordered 2 Meatball subs. Though the store was hardly busy at all and we were the only ones in line, it took nearly 30 minutes to get the sandwiches. It defeats the whole purpose of going through the drivethru to save time. Simply rediculous. Both my passenger and I had to be at work at 6AM and if we had known it would take that long we would have skipped it.Apparently, the owner "passing it along for further review" hasn't motivated employees who don't care.
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February 2023 by Tanya B
Just a warning to anyone that uses the free air. Always check your PSI with your own gauge. My tire gauge registered at 40 PSI when the setting on the machine was at 32. I am not complaining, just passing on advice.
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November 2022 by Lady Helix
They have brilliant employees, it’s always clean, I shopped around hard for the cheapest prices on American Spirits and this is where I go, the food is always good. It’s the best Sheets I’ve been to that I can think of and I love to travel. If you are a night owl, like me, you need this place. Alcohol until 2am, cigs at 4am, a 3:30am full menu of whatever you want. 24/7/365. Drive two a few extra minutes for this one, not only does it have a drive through, but there is never a wait.
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November 2022 by Jordan Price
Decent Sheetz if you go inside, but the Drive-Thru is borderline worthless. After waiting over 17 minutes for 2 hot dogs and bottled drinks, I parked and went inside to find 4 exployees behind the counter looking completely clueless including the "Kitchen Manager". Train. Your. Staff.
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November 2022 by michael medves
Always what you need. And the points are amazing to save gas with
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August 2022 by Arvin Ramirez
(08/08/22) Don’t usually write negative reviews but got scolded at by the drive through employee for ordering 4 drinks at 9pm. He had an attitude like it was my fault they were short staffed and instigated that I cancelled my order or I’ll be waiting a very long time, ‘you order at our busiest time’, ‘we’re understaffed man!’ Like I knew that before going to order drinks? There was also only 1 other car in the drive through and not many people in the store when I looked. He kept going and tried to make me feel bad for ordering something. A simple explanation of them being understaffed and it may take them a while and I would’ve understood the situation and cancelled it myself. But the man finished it up with ‘you have two options, cancel your order. Or you will be waiting a while’
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August 2022 by garry welborn
Stop here nearly every day. Get pretty much whatever I need.
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August 2022 by John
Was just at this location today and waited well over 20 minutes for my food and when I got it the mozzarella sticks were completely empty. No cheese inside the shells and were so oversaturated with oil they were inedible, fries and burger were cold as well. Been going to this location for years now and this is the first bad experience I've had from them. I don't know what's changed recently but this new afternoon staff you have at this location is horrible.
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March 2022 by Jackson Chubb
I work landscaping at a shop near this Sheetz, literally a 1 minute walk away. We stop at this Sheetz almost everyday for lunch (sometimes breakfast). They have amazing staff who always are happy and seem like they enjoy their jobs. The food is always fresh, never had an issue with the food. I always get a cheese pizza and 2 hot dogs for lunch, total comes around to like 5$ + a drink. For a decent sized pizza, 2 hot dogs and a drink for around 5$? That’s a steal. I recommend this place to anyone needing a quick snack (there MTO food is so fast), or needing a full meal! Their selection is massive and I haven’t even tried the whole menu yet. There sandwiches may get a bit pricey at around 7$ but they are jam packed, full of flavor, and are always filling! 100% recommend stopping at this Sheetz! Very clean, and amazing service!
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October 2021 by James Turley
I shop at sheetz daily, sometimes 2 or 3 times a day for gas food etc. After today's visit I will not be returning. I attempted to purchase 4 lottery tickets along with some other items. When the cashier rang up my order I attempted to pay with a debit card. She informed me that it was against the law in NC to purchase lottery tickets with a debit card. I informed her that I had just purchased lottery tickets with a debit card the night before at a store right up the road, and in fact I always use a debit card to purchase lottery tickets because I seldom carry any cash. She replied that I didn't know what I was talking about. A simple Google search proved that I did know what I was talking about and maybe she should study NC law before she tries quoating the law incorrectly. The only form of payment you cannot use to purchase lottery tickets is a credit card.Due to this rude and disrespectful cashier I will not be returning to this sheetz. I will take my business elsewhere.
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April 2021 by John K.
Sheetz has got to be the most inconsistent, and unorganized convenience store in the industry.... from. I travel throughout the country and have probably stopped at every Sheetz store throughout the SE. 1. Every store is set up differently (Not a good convenience). 2. During the busy times, there are never enough associates to assist customer; lines are long with one 1 attendant to ring customers up (not a convenience). 3. The equipment used is cheap, always out of order; from the coffee machines to the sugar and cream dispensers. (not a convenience). 4. They are always out of something; got sugar no cream; got coffee no sugar. (not a convenience). I literally go into the store expecting to be disappointed. 5. They never seem to have enough workers. Please note this has gone on even before the pandemic. So the pandemic is not an excuse. They seem to care more about trying to be a restaurant than a convenience store. When I come into Sheetz, I am not there to socialize. I and many other customers want to get in and get out. Not wait in line, only to see 3-4 staff members in the kitchen, with no awareness of long lines. These are not just 1-offs, this is a consistent manner in which this chain operates. So ranking the major convenience stores in the SE that I've frequent: 1. Race Trac2. Quik Trip3. WaWa4. Speedway5. everyone else20. Sheetz ...and every Sheetz store in Winston-Salem, NC is rated an F in my book. just my opinion.
