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March 2024 by James C
Shoe dept encore doesn't open as website said it does it opens 1 hour later. This is bad information for us on a tight schedule.
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February 2024 by sean kendrick
Worst place to shop for shoes! Waited 30 mins almost for the people to get the shoes I wanted in the back to buy. I just left cause everyone that worked there was all in the back room not checking people out or helping them get shoes
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December 2023 by P J
They always have great deals, but sometimes it is hard to find you size
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October 2023 by Sylvia Bines
I came to the Hanes Mall Shoe Dept. to look for a comfortable shoe for work because I’m on my feet quite a bit. I have to commend the sales associate who helped me. Netta was so patient. She brought me several styles and after several tries I was able to settle on a Sketcher that was super comfortable! Thanks so much for your patience Netta! You made my shopping experience so much better!!
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July 2023 by J Mc
Amazing store. Affordable too. This store has a huge selection for everyone in your family. I needed new tennis shoes, and they had several styles in several different brands.
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July 2023 by Lamborghini
I just have one question we are going there today I wanted to see if you could fix some of my shoes
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June 2023 by Krystal Peterson
Well I called around looking for a certain shoe for my father who is older, the woman hung the phone up on me 4 times and I was still being patient since the show I was looking for can be a hassle to find. On the fourth time she said they didn't have the shoe. My sister was already at the mall so I had her go by and check if they really had it or not and of course they did. If the associate could have just looked and let me know it could have saved a lot of hassle calling other places and then ordering it on Amazon. My family and I buy our shoes here normally but because of the associates attitude and rudeness we will not be buying our shoes here again.
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April 2023 by Monica North
This store is a complete mess! Large store, yes... but an even larger mess. You can't walk anywhere in the store due to shoes being everywhere. I saw at least 5 employees hanging out at the counter talking and not working. They only put out one shoe so it's hard to see if you can walk in the heels etc. Not one employee talked to me or my friends.
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February 2023 by Leslie White
Drove out to this store because website said it opened at 10am get there and store is closed. Wasted my gas and time.
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February 2023 by Jonathan Griffin
They had good shoes, but none of them fit me right.
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January 2023 by bradley simpson
Horrible employees one asked two people to go get something so he wouldn't have to walk. Also messed up the change for a second and took forever because he decided to "help" some other employee. Go somewhere else.
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December 2022 by mysims309
They always have a sale. But I like the prices.
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September 2022 by Joseph Cirunay
This place offers great value for shoes... no frills just find what you want and cash out. Quick in and out.
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June 2022 by Charlie Griffin
First time I’d stopped by in awhile and I won’t be back. Was rushed to check out by multiple employees approaching me throughout the store while still browsing. Message received! It is rude to ask customers at the back of the store browsing if they’re ready to check out and it is rude to come take things out of customers hands and pressure them to check out a second time to boot!
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June 2022 by Sherita Rankin
I purchased shoes in this store and wanted to return them, they looked for every little thing they could find to not reimburse me, then the Muslim girl with the head wrap was super rude and disrespectful! I will never spend another penny in the store.
