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April 2024 by John Madison
Drive-thru ATM has been out of service for months
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April 2024 by Josh Reeves
Very friendly helpful staff.
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January 2023 by Ranada Grossman
I recently s scammed and went to a branch that has had put customer service for 15b years. but ........kanita helped me and I have been back 2 more times and will again this week. she is wonderful. maybe things have finally changed for the better.
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June 2022 by Angel Brooks
Definitely did not appreciate how I was treated. They gave poor service and the lady at the front desk her attitude was very disturbing.
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December 2021 by Shakillia
I dealt with a branch in Lexington where I met with an employee in person to add my sister as an authorized user on my credit account and was told this was something that NCSECU couldn't do for me. I was taken aback by this and called member services and was directed to this branch. Apparently the information I was given was incorrect. Thank you Alec for clarifying everything for me on the phone and being so quick to help. Thank you Ian. You were extremely helpful and fulfilled my request in less than five minutes. I don't know what was going on with the other bank but you and Alec are enough to give this branch five stars. Thank you for helping me and I highly recommend this branch to others.
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November 2021 by Amber Herbst
Got approved for a credit card literally like a month ago, they said it would 7-10 business days I call like 3 weeks later like what is happening for a different branch to tell me that they never even processed the card to be shipped out, had to re apply. Then they told me they would waive the $15 rush fee since I had to wait so long. Then proceed to tell me oh they actually can’t, so I’m charged the fee, it gets sent to my old address, so I had to change my address and get the card sent out AGAIN now I have wait a few more days. And still had to pay $15 for it to be sent to the wrong address. Come on guys, charging a fee when it’s your fault???
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July 2021 by Shakillia Tate
I dealt with a branch in Lexington where I met with an employee in person to add my sister as an authorized user on my credit account and was told this was something that NCSECU couldn't do for me. I was taken aback by this and called member services and was directed to this branch. Apparently the information I was given was incorrect. Thank you Alec for clarifying everything for me on the phone and being so quick to help. Thank you Ian. You were extremely helpful and fulfilled my request in less than five minutes. I don't know what was going on with the other bank but you and Alec are enough to give this branch five stars. Thank you for helping me and I highly recommend this branch to others.
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October 2020 by Cristian Leos
It's always amazing when I go here. Even when I can't quite get what I want, they will tell me the steps I need to take to meet my goal.
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October 2020 by Jennifer Thacker
They do not work with you at all even durning a pandemic I am a nurse and you can guess what they did yep they lied about not reposing cars!!!! They do not like their customers!
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September 2018 by Waldo .
Good people and professional employees.
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July 2018 by Joshua Mack
One Bad Apple spoils the bunch, up until today my experience with this Credit Union had been Superior. I have never had an issue, bonding with staff or meeting my money management goals.
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May 2017 by Nicholas Harvey
Best Bank in America staff is always nice and polite with smiles on there faces. Plus they have best rates on everything. I got a loan for a car with no $$$ down and low payments. They also give you good advice and work with you on financing a vehicle. I highly recommend SECU anywhere
