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December 2023 by Marc Buchan
I have been a member for years. Truliant has been very easy to do business with and always quick with help/results. I have enjoyed being a member since I opened my first account. I recommend Truliant for anyone looking for an exceptional online and in person experiences in banking.
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December 2023 by jack lee
Always been good with me since the 80s when they were att credit Union. only complaint drive thru is always slow even if hardly any cars there .
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December 2023 by tommy davis
Truliant has always been my best option for financial services . They offer Competitive rates, have excellent customer service , and don’t give you the run around like other financial institutions . Would definitely recommend them to other for their financial needs
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December 2023 by Mahammad Y
Applied for a car loan with Nicole and I was approved for the requested amount. I made a non-refundable deposit on the car I was wanting to buy at the dealership so they could hold it for me. Nicole requested a bill of sale and I provided. She said I was only approved for a portion of the originally requested loan amount. They wouldn’t honor their mistake and I ended up losing my money at the dealer.
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December 2023 by Omar Raya
I was trying to pay off a Truliant business credit card by balance transfer from another bank, contacted customer service. They sent me to four different departments, and could not figure out what the problem was and why my balance transfer was denied. One department included the fraud department. I requested to speak with a supervisor and the gentleman sounded like he was just waking up and did not want me to speak with a supervisor. As of right now, I will no longer be banking with Truliant after this experience management, please feel free to reach out to me.
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December 2023 by Frankie Warf
It was Very easy and extremely pleasant to become a member and the Truliant community seems to be second to none on the credit union scene. The Website and app is great and very navigable/user friendly. Pleased 100%!!!
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October 2023 by Lynda Ruggiero
I appreciate truliant as a local credit union and I'm very happy to see that they're interest rates have finally increased for investment purposes. That's 6.25% rate for 11 months is fantastic!
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September 2023 by Jess Pretty
This is who I bank with if I ever have any problems I always leave with them resolved. Staff friendly sometimes a bit of a wait though. If they detect any fraud they cut your card off just for safe measures and I think that can be an advantage or disadvantage.
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August 2023 by Peter Taíno
Great financial products & excellent customer service. I blocked my debit card and they printed a new one for me in like 3 minutes. I'm very happy with the service. ??
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August 2023 by Elizabeth Gooden
Vincent went above and beyond to establish a new checking and savings account for me after mine was potentially compromised. I learned about the tiers of savings Truliant has to offer and joined them as well! There’s no hidden fees or fine print with their checking and savings accounts, and their app is super convenient.
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July 2023 by Gerald Moon
I have been a member of Truliant for several years. I always feel like my business is appreciated. The employees always greet me whether I'm at the main headquarters building or one of the many branch's. I highly recommend Truliant to everyone. .
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July 2023 by Megan Kelly
My fiancé and I financed a car through Truliant back in 2015. We paid the car off in 2019 and never received the title. We’ve called at least 10 times to have it mailed, and, still, years later have not received it. Every time, they assure us they’ll mail it, but still nothing.
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July 2023 by Angela Terry
My husband and I just had a bad experience with Truliant Federal Credit Union. I have been a member since the 80’s. I’ve borrowed money from them to buy cars and many other personal loans. We have always paid them off in good standing. Lately we wanted to buy a motorhome. Truliant approved the loan but before we could finalize the sale, the RV dealer told us that they had sold our home and that they would get one for us that costed 10k more. The RV dealer wanted to finance the home so they thought they could force us to buy from them. You are talking the next 20 years, and who wants to pay for anything that long at this interest rate. Our loan was approved but we had to find another home. Mind you my husband and I have very good credit scores. But this loaner officer told us that the loan was still good for 60 days. We finally found one but it was a used one that was 10k cheaper. Mind you we already had an approved loan. This loan officer went back and forth trying to find so reason not to do the loan. What we couldn’t understand was we already had an approved loan so what was the problem. This lady kept finding reasons not to. But the sellers at this point wanted their money. Finally she sent us the loan that she wanted us to sign quickly. I told her we had to look it over first, because my husband was at his drs.appointment. Would you believe she sent us a loan with the interest rate at 11.49%. We didn’t sign and we haven’t heard from her since. She would not answer her phone and mind you we are Black senior citizens that she was trying to take advantage of. I have been a member forever, and that’s the way Truliant treat their good members that have very good credit scores.
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July 2023 by Sandi Pascual
We went into branch at noon to I quite about opening a 529 college account. The lobby area was full of customers (sitting at tables) waiting to speak with banker. The receptionist told us to come back at 1 for an appointment. We returned at 1 pm to be told that a banker was not available and that 529 was handled by financial advisors who were also not available for over an hour. I do not understand how a building that big doesn’t have more staff available to help customers.
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May 2023 by screech weiner
I have been a member since it was AT&T family federal credit union. Truliant has gone downhill for the past 20 years, it's a joke to call it a credit union. Truliant farms out all credit cards and checks to other companies. What do they offer? Nothing.
