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February 2024 by Tanicca Houpe
They do not have options to drive smaller uhauls out of town and take to another uhaul location. I had to drive back to Statesville to leave it.
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December 2023 by Harold Fischer
The staff was professional, knowledgeable, and courteous. I will be back.Hal
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December 2023 by Forest Greenman
Friendly people.
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September 2023 by Don Griffith
They have installed a couple of trailer hitches for me. In have bought items from the consignment store as well sas other things, David and staff are friendly, knowledge just good place to shop if you need their service
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July 2023 by James Hall
Rented a uhaul here and always poor customer service. The owners wife is rude and not helpful.
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July 2023 by Lee Whitman
Never know what you will find. Big selections in furniture, tools, guns and ammo.
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June 2023 by David Saunders
Hand down the best U-HAUL location I’ve used. I’ll be out of the military in 2 months but had a family emergency with little time to spare. These guys were fast and to the point!!!
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May 2023 by Matthew Coday
I always get treated well and their prices are very fair. I bought a lawnmower recently that they had gone over. It runs flawlessly and it is hard to believe it is not new. I could not be more satisfied with spouse hardware. P.s. we often rent u haul from them and it always goes way more smoothly then other renters.
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March 2023 by Bernard Robinson
I was selling a few items in the consignment shop, came up there to see if they had sold it and it was gone they claimed they didn’t know what happened to it or where it was at, took they 3 months to write me a check for 14.00 my items was worth way more then that, I would seek legal action but karma will handle that. His business will be closed in a year from extremely poor customer service all his employees are quitting the atmosphere in the store is just depressing
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March 2023 by Alanna Shores
I seen a RAT running around the couches and furniture. it was a disgusting place... dust everywhere .. and the manager was rude when trying to rent a truck. I will never go here again
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February 2023 by Bomani
Horrible customer service I will never shop there again how they remain in business is beyond me
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February 2023 by Sreenivasulu Reddy
I should have given 0 star if there is one... very pathetic service,they charged more than expected..I have returned vehicle with expected fuel and spoc came and verified in person stated fuel is as expected,no charge-but still they charged $50 more in final bill stating fuel not in limit-called for same and the lady spoc disconnected call,very rude service
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February 2023 by Robert Hauser
Nice things in there used furniture and new items
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November 2022 by Jimmy Lippard
Rented a 20' uhaul truck one-way and turned it into Shouse Surplus 2 on Yandkinville Highway in Pfafftown, NC. I turned it in early and I thought cleaner than when I picked it up. It had a little dirt in it and leaves when I picked it up and I figured that was normal for a truck. However, when I returned it to Shouse, they hit me with a cleaning fee of $25 and did not explain until I called. They showed me a picture of the same dirt that was there and all the girl would say is you need to read your contract. It would have taken a whole 5 minutes or less to sweep what little debris was there and with the leaves gone I removed it seemwd like a normal condition for a truck. No flexibility and by reading some of their past reviews, sounds like others are not satisfied. They just lost a local loyal customer which could have been prevented with a call explaining the situation and having a little flexibilty on a truck that was actually cleaner (cargo area) and had more gas in it than when I picked it up. Just sad that customer service is falling by the waistside these days, especially at this uhaul customer site.
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November 2022 by Jacob L.
Wow, where do we start. If I could give this dealer a 0 star review I would. My dad and I rented a 20 ft truck for a 1 way move from SC to NC. According to the u-haul contract, it states the truck should be in the same condition as you found it. My dad was charged a $25 plus tax cleaning fee. If there's anyone that knows him, you know he's the most clean person you'd meet. We not only swept but also swiffer'd the truck leaving the truck in an even better condition than we found it. After speaking with the receptionist, he found that he was charged for the "dirt" in the cabin floor. We didn't even step foot in dirt while moving so that was from the previous renters (hence leaving the truck in the same condition as we found it). To make things worse, the receptionist had extremely poor demeanor and very unprofessional customer service. My dad even left more gas in the truck than the minimum requirement. I've had a lot of bad experiences in moving and this one is at the top of the list. I will never use this dealer nor recommend family and friends to this dealer ever again. Reviews go a long way so do your research before using this place.
