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February 2024 by Chere Sorrell
This is my first visit to the UPS store. I usually use other shipping methods. The business I was working with that day prefers The UPS store. I was not familiar to their protocol. The staff were very patient and kind explaining the how to's andwere a tremendous help. Thank you Septmber and Nam!! You two ladies are the best!!
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February 2024 by Jessica Wells
Very helpful! September is great.
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February 2024 by Elaine Munden
I have been going to this UPS store for years. The customer service is always helpful. Today I had many questions and September was so knowledgeable and professional. Thank you!!!
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February 2024 by Kathy Stewart
I went into this Ups Store and September was very polite, funny, and professional! Her knowledge and professionalism makes me come back to this store! Nam the owner was very polite and professional when I had questions regaurding another package! They deserve 10 stars!
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February 2024 by Jacqueline Rivera
September and noon are very awesome, I enjoyed them, they helped me with my spectrum return and my priority mail , great customer service
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February 2024 by Jesse Castillo
I appreciate what they do, but they are perhaps the rudest UPS store I have ever been to specially Maneger Ñam , She needs to GO!!!!
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December 2023 by Austin Decker
I appreciate what they do, but they are perhaps the rudest UPS store I have ever been to. I think it was the two owners as well.
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December 2023 by Deborah Hoffler
September is AWESOME ! I love going to this location just because of her . She always goes above and beyond my expectations from UPS ! Thanks again for all your help this morning September.Deborah
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December 2023 by Vicky Holmes
I was treated in a professional and friendly manner even though they were busy. September barely stopped to take a breath.
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November 2023 by Denise C Harris
I love coming this location! Great people like September and Nan are always pleasant with great personality! My rating will ALWAYS be 5 Stars
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May 2023 by Jason H
As a small business owner, I have been relying on this UPS Store for daily shipments for over a year now. I cannot emphasize enough how incredible their service has been. With a pile of online orders needing to be shipped every day, and customers expecting them to be delivered as fast as Amazon Prime, having a dependable and efficient shipping partner is vital to our success (and sanity), and this UPS Store has not once disappointed.Nam, the owner of the store, is simply amazing. She consistently goes above and beyond to assist and makes sure everything is taken care of. Once, even going out of her way to re-open the store after I arrived a minute too late on a Saturday.What has continued to impress me the most is their flawless track record when it comes to handling our packages...round mailing tubes, which are a pain to deal with because they dont stack and always roll around. Yet, in over a year of dropping off daily shipments here, we haven't had a single instance of a package being misplaced or lost. This is in stark contrast to our experiences with the US Postal Service, where we frustratingly deal re-shipping orders on nearly a daily basis due to our packages continually being lost or misplaced.Knowing that each and every order we drop off at this UPS Store will end up safely and promptly delivered to our customers has been a tremendous relief. The peace of mind that comes with having a service we can trust and rely on has been invaluable to our business.
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April 2023 by Ann Marie
The owner’s wife is especially rude when it comes to Amazon returns, I have literally heard her talk about customers making Amazon returns. The owner and his wife were rude to my 18 year old son who made an Amazon return for me.
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March 2023 by Robert Woodford
Wow! Awesome - husband and wife owners helped me ship some very challenging items. They were incredibly busy and I witnessed them deal with an “unruly and unpleasant customer who knew more about shopping and packing than anyone else on the planet.” They remained professional and seemed unfazed despite the irritation the line all felt towards the know-it-all.They gave me cursory pricing as I left the items for them to review when they were less busy. A few hours later they quoted a significantly lower price and asked if I would like to proceed.I arrived the next day to pay and I brought additional items to send to the same address. Nam tactfully suggested that my packing was likely to result in damage to some fragile keepsakes and offered to repack for a modest amount.They provided great communication for items and they provided me with stellar customer service along some genuine concern and empathy for my personal situation that led to the shipping needs.A+ customer service from Nam and JT!!
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February 2023 by Robert W.
Needed help shipping a number of odd shaped personal items. The stores manager/owner Nam was awesome. She suggested ways to lower the cost and ensure that all items would be tracked and insured. Thank you for a great job and superior service.
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February 2023 by Lucien Mars
Beware Amazon Returns: This UPS Store just recently began batching orders without fully completing a return label, meaning your returns may not get processed for weeks, or at all in some cases if overlooked. I used to rely upon this UPS Store until this change in policy, meaning if you have an Amazon return, take it to another location or risk it not being processed, at least not in a timely manner, and possibly not at all if lost.