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March 2024 by Donna Stokes
This place and the employees are great. I took my dog here that was very sick and I was quite upset. I knew they would have to do a few things to test her to see what was going on with her and I didn't have a lot of money being on social security disability. They were so nice and understanding. They calmed me down by them saying. They can work with me on price. We lft there knowing my baby has diabetes. They talked to me about it and explained to me what has to be done and how to. I would recommend this place. It is great.
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February 2024 by Melissa Evans
I have been taking both my dogs here since 2016 I have no complaints and they get the utmost care love all the staff my dogs tails are wagging a mile a minute upon entering their visits!
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February 2024 by Martha J. Amaya-Rivera
I really never write reviews, but this time I strongly feel that I have to. Unfortunately I ran out of gas right by the exit where I40 and SR421 merge in a very dangerous spot of the highway. I called VCA to let them know I was right there by the exit but couldn't make it to the appointment for my pomeranian and her new litter and explained to them why.Let me tell you, when I told Kathy the situation I was in, to my surprise she told me to stay in the car and be safe and she sent 2 ladies to get me, my dog and puppies. I mean this just blew my mind. I actually called them just to reschedule and they sent help for me. This kind of people barely exist anymore and this kind of service is in extinction. I have been there twice before today and everyone there has been very nice, sweet and kind but today these people touched my heart and I have to say, they are EXCEPTIONAL. They really love what they do. Thanks so much Kathy and all your staff and the vets are really great too. God bless you all and God bless your business.
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February 2024 by Barbara Gordon
Dr. Jackson is the best.
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December 2023 by Christina Murphy
Great Experience. I am new to the area and now have a sick kitty and a sick dog. They worked me in quickly , were kind and have followed up several times. Great staff!
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October 2023 by Tina Lewis
I have been going to this vet for 30 years dating back to Dr. Eubanks.Like many other pet owners my puppy is part of my family. When selecting a doctor for myself I expect that there will be a Doctor at the office when I need care. I also expect compassion and an urgent need to help me feel better. Needless to say I expect the same for my puppy. I also have a puppy care package that I pay $80 dollars a month to take care of my pet. In the last year I have needed care for my puppy who was sick usually throwing up and not eating very lethargic 3 times during business hours and been told that they could not see her for 48-72 business hours. Resulting in an emergency hospital doctor visit cost at least $450. This time today all the doctors are in a meeting and are not available to return a call or to assist in any way. This network of veterinarians are not in the business of taking care of animals they are in the business of helping your on as need basis on their schedule. I highly recommend finding a veterinary that is not affiliated with VCA.
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October 2023 by klsjersey
The people who run this place are absolutely wonderful. They provide very good, sincere and professional service without charging insane amounts. We had make the horrible decision to put our cat to sleep and they were the perfect amount of somber, compassionate, and and professional about the whole ordeal. They even gave us a clay imprint of our cats paw with his name on it, asked what part of his fur we wanted and gave us an cat angel pin and seeds to plant in his memory. They sent his remains for cremation for us at a very reasonable price and they were also wonderful and did a great job. 10 Star experience for sure.
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July 2023 by Mona Kinzer
Love this place. They treat your pet as though it is theirs. They have with me since my Anna was 6 was old. She loves it there.
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June 2023 by Jody west
Extremely helpful group. They really focus on your fur babies ❤️
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February 2023 by Heather H.
I had a great experience here. I'm from Los Angeles have been coming to Winston-Salem for a few weeks over the last year. This time I brought my 8 month old Pomeranian with me. I was able to get a same day appt at the VCA to have my puppy seen for cold/allergies. Dr. Groneck was really wonderful. He spent a lot of time with us going over medical history, vaccines, the issue itself and answered a bunch of my other questions. He didn't sell us on any unnecessary procedures or products. I wish he was my DR at the VCA in LA!
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January 2023 by Jill Turner
I have never been disappointed in VCA Animal Hospital West! When my family moved to Winston Salem in 1972, this was our choice for pet care and continues to be. We have been seen in exciting times with a new pet to the very difficult times at the end of a pets life. Dr.'s Jackson and Groneck, Amanda, Kathy, Crystal and Ellie are awesome! Please forgive me if I've left anyone out. Thank you for the caring.
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January 2023 by Gerald Black
My fur family has been at this vet since we moved to Winston Salem over 10 years ago. They are some of the most caring and thorough vets we have used. We highly recommend them to anyone and will continue to bring our fur babies here.
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January 2023 by Pac Mann
They did make our kitty cat better but it was very expensive and they wanted to keep him over Christmas. But they did make him better so I'm very grateful for that.
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December 2022 by Javiera Caceres
Took really great care of my pup who recently got surgery here. Sent regular updates of my dogs surgery progress and felt included in the process. Prices are fair and they make sure to inform you of treatment/procedure costs before going through with anything. Thank you VCA!
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December 2022 by Miranda Shufford
Staff was friendly, courteous and very informative. They did a great job and gave awesome recommendations. I was very pleased with how they attended to my fur baby.
